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Client reviews of The Thinking Traveller team

 

The Thinking Traveller Team is a dynamic, enthusiastic group whose sole aim is to help you get the most out of your destination: the best villa for your group and the best holiday experience possible. The London based Villa Specialists offer expert advice, not only about The Thinking Traveller's villas - all of which they have visited and often stayed at - but also about Sicily, Puglia, the Ionian Islands, the Sporades Islands and Trancoso in general: what to see and do, how to get there, activities for children, etc. Once you have booked, our team of Experience Specialists will ensure you have all the information necessary to get the most out of your trip and that everything runs smoothly.

Once on holiday, you will be able to call upon our award-winning on-the-ground staff, who are there resolve any problems you might encounter, and give you information, tips and advice. They know their particular destinations and the Thinking Traveller villas in their area like the back of their hands, so you will always know you are in good hands!

Return to the main client reviews page >>


Read feedback for:

The London Office
The Sicily local team
The Puglia local team
The Ionian Islands local team
The Sporades Islands local team
The Corsica local team


 


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Our London based teams of Villa and Experience Specialists


"From my first call to all the follow up email correspondence, both Daniela and Martina were great in keeping my booking on track." Miss Gemma Hawes (Stayed at La Limonaia, May 2018)

"One of the great pleasures working with Thinking Traveler was the ability to discuss the villa and destination with someone who had actually been there." Mr Lucian Pugliaresi (Stayed at Clio, May 2018)

"Both Marco and Guilia were absolutely great - helpful and friendly." L.H (Stayed at Casa dei Gabbiani, April/May 2018)

"Federica was very helpful and knowledgeable, as well as patient since we were a big group and kept coming up with questions." B.E (Stayed at Villa Eterea, April/May 2018)

"Sofia was diligent and informative."

"Eve was excellent (as I experienced when we booked with TTT 2 years ago). She responds to any questions quickly, thoroughly and charmingly." K.L (Stayed at Casa delle Sirene, April 2018)

"Great to deal with. Very responsive and knowledgeable. The best we have experienced to date." Mr Richard Boldock (Stayed at Fichimori and Archimede, April 2018)

"All unfailingly helpful, knowledgeable and efficient." Mr Mark Jefferson (Stayed at Fichimori, April 2018)

"Everyone responded immediately and the correspondence between all of you is seamless." J.H (Stayed at Casa alla Scala and Archimede, March 2018)

"They were great. Bravi!" Mr Martino Rigo (Stayed at Casa dei Gabbiani, December / January 2018)

"Enormous thanks to Eve. Eve was always professional and shared her knowledge of the properties and locality in a helpful and instructive way." B.C (Stayed at Geoeli House and Trullo Gaura, October 2017)

"From Poppy at the UK Office to Federica and Claudia on Sicily, our support and service can not have been better." Mr Mark Smith (Stayed at Don Arcangelo all'Olmo, October 2017)

"Very helpful and really lovely staff." Mr Simon Ford (Stayed at Villa Armerina, October 2017)

"Very good service level - you definitely stand out in terms of contact, and assistance." Ms Lynsey Cutmore (Stayed at Badia, October 2017)

"The London team was terrific. They quickly responded to several requests that I made which required fast turnaround. Claudia made some excellent suggestions for trattorias and sights that our group followed during the time between arrival in Catania and the availability of the villa." J.W (Stayed at Baia dei Turchi, September/October 2017)

"We were very impressed with the London team and their extensive knowledge and commitment to ensuring that all our requirements were met. Thank you." 

"Very professional and helpful." G.S (Stayed at Camelia, September / October 2017)

"I was quite impressed with how efficient your whole team was getting back to me about specific questions that we needed answered." C.B (Stayed at Trullo del Sale, September / October 2017)

"All of the staff were excellent - very responsive, helpful and knowledgeable. We felt very well looked after from start to finish. The booking/payment process was also very easy." Ms Alisa Goodyear (Stayed at Althea, September / October 2017)

"When I first emailed the Thinking Traveller, I was contacted almost immediately. I wanted our holiday as a surprise for my husband's 70th Birthday with all our sons with us. Your team was excellent, not pushy in any way but most efficient. It was a pleasure to book through you." S.N (Stayed at Katavolos House, September 2017)

"We come back to your company because of your professionalism and high standard of making our trips memorable and well organized." Mrs Tanya Gitto (Stayed at I Trulli delle Sette Sorelle, September 2017)

"All brimming with enthusiasm and very helpful." S.N (Stayed at Kastanida, September 2017)

"The London team are unfailingly helpful and patient." L.C (Stayed at Hibiscus, September 2017)

"Very very kindly and professional team!!! My compliments!!!" J.M.G (Stayed at Tenuta ai Fichi, September 2017)

"Poppy and Jessie were exceptional!! They made the experience enjoyable and pain free!" Mr Michael Palmer (Stayed at Ortensia, September 2017)

"Maria was exceptional, went above and beyond the call of duty!" B.L (Stayed at Trullo Terra Dolce, September 2017)

"Overall, excellent and very swift responsiveness and quality of replies. Caring attitude." B.L (Stayed at Villa Specchia, September 2017)

"I spoke to a couple of the London team in addition to Jessie and Poppy and everyone I spoke to was polite and helpful. Poppy and Jessie provided prompt responses to my queries - holidays are important events for the majority of people, even though TTT colleagues must deal with dozens of customers every day I feel that they provide a very personal service and genuinely want you to have a great holiday." Mrs Kathryn Smith (Stayed at Jasmine, September 2017)

"First class, prompt and communicative, courteous and professional." Mr Adrian Wade (Stayed at Clio and Kastanida, September 2017)

"The whole process was seamless and professional throughout." Mrs Nicole Fry (Stayed at Isola Blu, September 2017)

"Very helpful and attentive service. As the holiday was a surprise for my wife, arrangements were made to keep the whole process secret. The attention to detail was amazing." Mr Andrew Nicholas (Stayed at Oneiro, September 2017)

"Excellent and timely support." Mr Steve Higgins (Stayed at Crossing Together, September 2017)

"The whole process from start to finish was very smooth and efficient and we felt that we were being well looked after throughout." Mr Michael O'Driscoll (Stayed at Villa Principe di Lumia, September 2017)

"Both Susanna and Claudia were very helpful and always responded quickly to our (numerous) questions." J.S (Stayed at La Favorita, September 2017)

"Thank you for the clear and frequent communication, friendly advice, and prompt replies to questions." Mr Gregory Kavanagh (Stayed at Villa Armerina, September 2017)

"Extremely helpful. By far the most helpful travel company we have dealt with in ages." Mrs Henny Kenny-Herbert (Stayed at Lilaea, September 2017)

"Every member of the team that we have dealt with have been helpful and we couldn't have asked for more." Mrs Sally Smith (Stayed at Melina, August/September 2017)

"Great experience. Isabelle was very helpful and accommodating to requirements." S.H (Stayed at Daphne, August/September 2017)

"They were brilliant - very impressed." J.M (Stayed at Ortikia, August/September 2017)

"Very prompt in their response and helpful at all times; definitely a factor in the booking ease and willingness to return to Thinking Traveller again! Keep this service up..." Mr Mark Newton (Stayed at Don Arcangelo all'Olmo, August/September 2017)

"Extremely friendly and helpful." T.H (Stayed at Terrarossa, August / September 2017)

"Everyone went out of their way to be helpful and provide me with options that fitted my needs." Mrs Joanna Carolan (Stayed at Armonia, August / September 2017)

"Eleonora was most helpful and very efficient." P.K (Stayed at Cala D'Istria, August / September 2017)

"Very helpful and knowledgeable. Efficient...always responded to queries promptly." Mrs Joanne McDermott (Stayed at Corte del Sole, August 2017)

"Everyone was helpful and responsive. We could not be happier." S.S (Stayed at Trulli Andrea, August 2017)

"Very welcoming and informative. Responsive to individual requests." Mr David Richens (Stayed at Hibiscus, August 2017)

"This was our 5th trip and you have the best team who I believe know us and what we need." Mrs Julia Farrell (Stayed at Badia, August 2017)

"Your London team is fantastic: prompt, helpful, and gracious." M.B (Stayed at Il Palmento dei Castagni, August 2017)

"They could not have been more courteous and efficient. Excellent service. Would recommend." E.D (Stayed at Calliope, August 2017)

"The entire preparatory experience was exceptional. It felt so good to be looked after." C.H (Stayed at Armonia, August 2017)

"I couldn't have wanted more from a company. The mere fact you existed and were close by to my home gave me great comfort." J.D (Stayed at Calliope, August 2017)

"All excellent. You can always rely upon a prompt response." D.H (Stayed at Isola Blu, August 2017)

"The team was beyond amazing. I had a very large group and we were not very good about getting our plans made in a timely manner. I imagine we put a lot of extra stress on our team, but the team was extremely patient, gracious, and professional, and made this holiday absolutely perfect in spite of our trouble getting ourselves organized." S.K (Stayed at Badia, August 2017)

"Overall very good, efficient, fast and know the properties. The best we have worked with." Mr Jan Bennink (Stayed at Ai Faraglioni, August 2017)

"Everything was perfect. Excellent support, timely and friendly, when needed." J.B (Stayed at Ortensia, August 2017)

"The London team were great." Mrs Katie Minney (Stayed at Badia and Casa Vera, August 2017)

"All entirely positive. Could not have been more helpful, and a very prompt, efficient response rate." Mr David Taylor (Stayed at Ondine, August 2017)

"Everyone was very helpful and very responsive to all my emails and questions." D.M (Stayed at Trulli della Mirandola, July 2017)

"Everything went so smoothly and easily. And everyone we interacted with was so helpful in our planning. The experiences we booked were perfect and I am high maintenance!" B.C (Stayed at Don Arcangelo all'Olmo, July 2017)

"Fantastic knowledge, advice and customer service." R.B (Stayed at Adagio, July 2017)

"Poppy and Maria were excellent. Poppy tailored the search to the specific and quite strict criteria we were after. Maria helped us with all manner of requests ahead of time, efficiently and accurately." Mr Adrian Doyle (Stayed at Terrarossa, July / August 2017)

"They were all extremely attentive and courteous. It was always a pleasure to receive an email from them, knowing it was going to be very pertinent for our trip."

"Susanna could do no more - very helpful." C.H (Stayed at L'Argentiera, July / August 2017)

"All the dealings we had with the team were fabulous - polite, helpful and above all they did exactly what they said they were going to do!" Mrs Rebecca Grainzevelles (Stayed at Il Cappero, July / August 2017)

"Excellent service for all the people coming to the villa, not just the ones who booked it." H.H (Stayed at Al Olivar, July / August 2017)

"The London Team were absolutely Outstanding and went out of their way to help, advise and assist us." H.S (Stayed at Hibiscus, July / August 2017)

"I have found each member of your team to be most polite and helpful whenever I have called. We feel as if we have had excellent service from you- thank you."

"Outstanding service." Ms Michelle Nightingale (Stayed at Oliva, July / August 2017)

"Excellent communication and organisation." Ms Lisa Sewards (Stayed at Adriana, July / August 2017)

"All very helpful and quick to respond." Mr Nick Richards (Stayed at Ondine, July 2017)

"Both Eve and Matilde were so helpful. I couldn't fault them. Matilde went out of her way to help with my last minute questions." S.M (Stayed at Filoniki, July 2017)

"Very, very helpful. Were great at providing restaurant and other recommendations." P.A (Stayed at Chirchiaro, July 2017)

"We found Giuila and Poppy extremely helpful - far more information and willingness to engage than with other rental companies!" M.F (Stayed at Casa di Pietra, July 2017)

"Everyone is always very helpful, it is a pleasure to deal with them all through the booking process." Mrs Simona Stevens (Stayed at I Lentischi, July 2017)

"Poppy & Eleonora were wonderful." Mr Gasparino Butera (Stayed at Badia, July 2017)

"Always very helpful and polite." Dr Vani Bissett (Stayed at Priscilla, July 2017)

"We received excellent service. Any questions were answered quickly and arrangements for any extras to be sorted before we went worked very well. We had very complicated arrangements for all our guests coming to the villa as everyone was coming and going on different days which involved different ferry tickets and taxis. I was impressed by how smoothly it all went, considering!"
C.S (Stayed at Gaios House, July 2017)

"Everything was brilliant - cant fault a thing very attentive service."
S.H (Stayed at Zu Nillu, July 2017)

"Eve and Matilde were very helpful prior to our departure." C.W (Stayed at Avra, July 2017)

"London team was very helpful. We were very impressed with all the details that Giulia handled for us." T.B (Stayed at Gioi, July 2017)

"Really excellent. Helpful and responsive." Mrs Kate West (Stayed at Estiva, July 2017)

"Everyone was extremely efficient and helpful. I always received prompt responses to any e-mail, and local knowledge was excellent." K.I (Stayed at L'Olivastro, July 2017)

"Eve and Jessie were both very well informed about the villa, Paxos and getting to Paxos. The whole organisation was completely painless for me." Mr George Butterworth (Stayed at Iremia, July 2017)

"Because of this service and other support whilst on holiday (car rental and local rep) we will definitely use your firm again - in fact we will not look anywhere else and just place a call." Mr Mark Groves-Gidney (Stayed at Casale Castelluzzo, July 2017)

"Always helpful with an quick response to our questions, we enjoyed all the recommendations made from restaurants to beaches and towns." D.A (Stayed at Lamia Bianca, July 2017)

"Claudia was fantastic, and made every effort to be responsive."

"Brilliant! Poppy a star and all team super efficient and professional - a joy to deal with them." Mr Aeden Macgreevy (Stayed at Masseria Cisterna Rossa, July 2017)

"Everyone was absolutely fantastic, patient and helpful. I left everything until the last minute and I thought you were so nice to help so much with the last minute plans, ordering wine, changing my mind on what we were going to do. Thank you." Mr Luke Gamble (Stayed at La Mora, July 2017)

"I thought that the whole team were excellent. Any questions I had Laura was able to answer very quickly with a full detailed response." Mr Andrew Saunderson (Stayed at Lilli, July 2017)

"We were delighted with all our dealings with Thinking Traveller staff." J.C (Stayed at Mura Mura, July 2017)

"Knowledge and expertise of your London team was excellent. Nothing was too much trouble for them. Always replying to emails promptly. Booking and payment process easy, liked our own secure page as a family group we could all pay for different things easily." Mrs Sue Powell (Stayed at Posidonia, July 2017)

"It was a pleasure dealing with Poppy and Jessie with faultless service throughout. I have recommended to our friends." Mr James Robinson (Stayed at Kastanida, July 2017)

"Can't really say enough good things about our whole experience and Laura was fantastic." F.B (Stayed at Casa Agave, July 2017)

"Extremely helpful and accommodating with all requests. the entire team went the extra mile to ensure a successful trip." Mrs Dorothy DioGuardi (Stayed at Tenuta ai Fichi, July 2017)

"Professional, responsive and very knowledgeable. Excellent team!" Mrs Lesley Gallagher (Stayed at Trulli della Mirandola, July 2017)

"Claudia and Isabelle were both incredible. They answered every question promptly and with in depth information. I can not say enough good things about their help. Claudia was so wonderful to deal with!" P.M (Stayed at La Favorita, July 2017)

"They were massively efficient, helpful and proactive - supremely professional" Mrs Liz Heathfield (Stayed at Villa Armerina, July 2017)

"Isabelle was very helpful. It was a last minute booking and Isabelle was very efficient and fast in arranging all the details with the owner." F.I (Stayed at Nido al Mare, July 2017)

"I found the team to be very helpful and accommodating." Dr Lloyd Delaney (Stayed at Acquamarina, July 2017)

"Very attentive with excellent immediate follow through." Mr Robert Luzzi (Stayed at Casa Agave, July 2017)

"Very good. If it wasn't for Susanna, we would not have booked with Thinking Traveller. She sold the villa and Meganissi brilliantly and without pressure." Mr Ian Fuller (Stayed at Christina, June / July 2017)

"Your London term are excellent. Great customer service and support." J.P (Stayed at Agnantio, June / July 2017)

"The team were a true pleasure to work with, attentive and helpful. We would throughly recommend them to any of our friends and followers." Ms Sarah-Louise Marks (Stayed at Adesso, June / July 2017)

"Fantastic back up service, nothing seemed to be too much trouble and everything worked perfectly." Mrs Madeleine Barber (Stayed at Isola Blu, June / July 2017)

"Susanna was extraordinarily competent and charming. Your team is outstanding as well." Mr Charles Biederman (Stayed at Ortensia, June / July 2017)

"Every interaction was extremely professional and useful. The team are friendly, knowledgeable and happy to go the extra mile to ensure you have a wonderful holiday." Mrs Mary Brownbridge (Stayed at Maristella, June / July 2017)

"You were just perfect." Mrs Mylene Rizzo (Stayed at Trullo del Sale, June 2017)

"The service and followup with the London team was fantastic! A big thank you and kudos to Poppy who came to our rescue at the last minute and arranged a villa for our group in Sicily within one day's notice." Mrs Lauren Thomas (Stayed at Terrarossa, June 2017)

"Excellent service, everything we asked for was actioned." T.G (Stayed at Jura, June 2017)

"We've found the London team to be very approachable, knowledgeable and professional on the phone and their email communication is excellent - they are quick to respond and their emails are beautifully written." Mrs Vivien Hunot (Stayed at Filoniki, June 2017)

"Everything perfect - have recommended this company to friends already (even before we went on the holiday!)" Mrs Fiona Coope (Stayed at Il Palmento dei Castagni, June 2017)

"I thought Laura was always attentive and helpful with her suggestions and responses to my questions. I appreciated how she and Poppy were able to anticipate our concerns and questions." Mr Christopher Lynch (Stayed at Balu, June 2017)

"We cannot praise enough the initial warm welcome we received from Poppy, the absolute efficiency and speed of responses and then the in-depth information from Jessie (and likewise absolute efficiency and speed of responses). They were both a joy to deal with." H.A (Stayed at Ortensia, June 2017)

"Susanna and Claudia were awesome to work with. Both were patient, helpful and knowledgeable, suggesting different experiences that made our trip very special." Paul and AnnMarie Ferraro (Stayed at Masseria Costanza and Crossing Together, June 2017)

"Fantastic back up service, nothing seemed to be too much trouble and everything worked perfectly." Mrs Madeleine Barber (Stayed at Isola Blu, June - July 2017)

"Excellent and quick responses. Very organized, so helpful, and professional."

"Every interaction was extremely professional and useful. The team are friendly, knowledgeable and happy to go the extra mile to ensure you have a wonderful holiday." Mrs Mary Brownbridge (Stayed at Maristella, June - July 2017)

"Cannot fault them" T.N (Stayed at Brezza di Mare, June 2017)

"The service and followup with the London team was fantastic!" Mrs Lauren Thomas (Stayed at Terrarossa, June 2017)

"We dealt with Eve, she is so knowledgeable, professional, nothing is too much trouble, absolute delight to deal with, so happy she is our contact." Mrs Theresa Tramonte (Stayed at Corte del Sole, June 2017)

"It was wonderfully easy to deal with the team, from the beginning to the end." Mrs Marta Martin (stayed at Badia, June 2017)

"The whole process is painstakingly worked out, leaving very little to chance. Any slight thing that does go wrong is dealt with quickly and efficiently. As usual one learns more about a company when there is a problem than when everything goes smoothly. It seems to me that the whole experience is very well balanced between a clear online process and the very personable, friendly and efficient personal call or email option." Mr Tim McInnerny (Stayed at Epipleon, June 2017)

"They were supremely helpful in selecting the right villa and were always responsive and timely." Ms Lin Howard (stayed at Trullo Alice, June 2017)
 
"Very responsive. Impressive." Mr Samuel Perroni (stayed at Villa San Tommaso, June 2017)

"They are always very helpful and proactive in terms of providing assistance." Mr Trond Jensen (Stayed at Acquamarina, June 2017)

"No negative comments at all. They were super efficient, extremely knowledgeable, kind, friendly and patient and no request was too much trouble for them." Mr Torkel Alfthan (stayed at Casa Alma, June 2017)

"All pretty wonderful...will recommend to others for sure." T.I (Stayed at Chirchiaro, June 2017)

"Very quick responses, efficient, helpful, friendly, knowledgeable - worked hard to ensure we got the best out of our time on both islands." Mrs Sarah Wilson (Stayed at Iremia and Lithia, June 2017)

"The team was very responsive and attentive." Mrs Jenna Fraser (stayed at Baia del Riccio, June 2017)

"London team was fantastic. Poppy immediately contacted me upon my inquiry and Maria was amazing in all aspects of planning." Ms Julie Tuttle (Stayed at Villa Elia, June 2017)

"The London team was excellent. Responses to inquires were often same day, emails were well written, on point and included accurate and helpful information. Well done." Mr Michael Goldstein (stayed at Villa Eterea, June 2017)

"They were all very efficient and helpful" Mrs Teresa Hicks (Stayed at Pikermi, June 2017)

"Both Susanna and Maria were wonderful. Very supportive." V.L (Stayed at Bosco degli Ulivi, June 2017)

"They couldn't have been more helpful. A genuinely pleasant experience." S.M (Stayed at Casa Carcicera, June 2017)

"Incredible, professional, polite, the best booking agency I have booked through and I will always use your agency again." Miss Madeleine Thomson (Stayed at Casina Elia, June 2017)

"Both ladies (Eve and Eleonora) were informative, very helpful and friendly. They have both to be commended for their style of communication and helpful character. 1st class in their roles."

"Susanna and Laura were great and very helpful before we actually arrived in Sicily. The company is very professional. Our questions were answered immediately with accuracy." L.L (Stayed at Villa Armerina, June 2017)

"Isabelle is always friendly, efficient and helpful." Mr Rick Oakley (Stayed at Lamia Bianca, June 2017)

"Always very helpful, kind and reachable!" Mrs Carmen Maria Simon (Stayed at Montaltini, June 2017)

"Eleanora was extremely efficient and helpful, just great!" G.L (Stayed at Fontana, June 2017)

"Jessie has been outstanding throughout the transaction and made my 50th celebrations a positive experience." V.L (Stayed at Oneiro, June 2017)

"Very helpful and accommodating. If one person was away someone else would step in - very efficient and friendly." Ms Lauren Mele (Stayed at Trulli Andrea, May - June 2017)

"Always exceptionally efficient and helpful." D.N (Stayed at Hippokampoi May - June 2017)

"Maria (and before that Isabelle) were very helpful and replied in good time - I did ask quite a lot of questions and they were always able to assist." Ian Biller (Stayed at Villa Blanca, May - June 2017)

"Incredibly response and helpful" T.B (Stayed at Rosina, May - June 2017)

"The London team was fantastic: responsive and gracious." J.W (Stayed at Zeffiro, May - June 2017)

"Everyone was very helpful and dealt with any queries with great efficiency." Mrs Margot Pattison (Stayed at Palazzo Colucci, May - June 2017)

"Simply the best." Mr Richard Furlong Brown (Stayed at Ortigia, May - June 2017)

"Matilde was very responsive. Poppy and Matilde are always so warm and courteous!" Mrs Chris Street (Stayed at Eden, May - June 2017)

"Always helpful and willing to find out answers to additional questions." Mrs Lee Wicks (Stayed at Agnantio, May - June 2017)

"They were amazing & efficient! Nothing was too much trouble and I can't rate them highly enough." A.W (Stayed at Loggos View, May - June 2017)

"Eleonora should get a 6 or 7 for her efforts. She is patient, knowledgeable, helpful and rises to my twisted sense of humor. For arranging for me to see NO snakes at all in a two week period makes her eminently qualified. Thank you to her for all her help!" L.D (Stayed at Azzurra, May - June 2017)

"Laura was unbelievably helpful at every step."

"The communication from Susanna and Jessie was exceptional - they replied promptly to emails and had so much useful information to share. Nothing was too much trouble for either of them." Mrs Mary Read (stayed at Casa di Pietra, May - June 2017)

"The London team (Susanna & Eleonora) were excellent. Always quick to respond and check info and very patient." D.L (Stayed at Tamaricciu, May 2017)

"Very efficient, especially Susanna who could not be more helpful and considerate. My husband and I felt she went that extra mile to ensure everything was pitched perfect for our holiday." Mrs Denise Maiden (Stayed at Lilaea, May 2017)

"Excellent as always."

"Both Poppy and Matilde were exceptional with their time and service." Mr Paul Matthews (Stayed at Melitini, May 2017)

"We cannot say enough good things about our whole experience with The Thinking Traveller. A truly professional outfit from start to finish." Mrs Nuala Gleeson (Stayed at Lo Iazzu, May 2017)

"Absolute pleasure to deal with, so helpful and accommodating no matter what the request." Mrs Lakshmi Fernando (Stayed at Al Profondo Blu, May 2017)

"Giulia was in particular very helpful at sorting my last minute requests. I was travelling for work in US up to the day of travel for Sicily, and she ensured that we found solutions." Ms Leslie Taylor (Stayed at Mura Mura, May 2017)

"Jessie was responsive, helpful and generally fabulous." P.H (Stayed at Camelia, May 2017)

"The team were fantastic and made everything very easy to do." Mr Nicholas Reeves (Stayed at Il Palmento dei Castagni, May 2017)

"Very impressed with the team and their knowledge." S.W (Stayed at Pikermi, May 2017)

"The level of services and offer of assistance was pitched at entirely the right level for us." Mr Joe Dudman (Stayed at Acquamarina, May 2017)

"I cannot say enough great things about Maria! She was so very helpful, went far above and beyond the call of duty, was always professional and responsive. A+++++++" Mr Alexander Sotelo (Stayed at L'Argentiera, May 2017)

"As before the London team is beyond wonderful. My questions were answered quickly and they were most helpful and pleasant." Mrs Maryanne Young (Stayed at Sighilli, May 2017)

"They were all terrific! All enquiries were handled quickly, professionally and with good humour - we felt like we knew them all!" S.J (Stayed at Althea, May 2017)

"Cannot fault my experience with London team! So helpful and speedy responses." S.C (Stayed at Mura Mura, May 2017)

"Everybody is GREAT!!" Mr Richard Macaluso (Stayed at La Fenice, April - May 2017)

"Poppy and Claudia were very responsive and answered all our questions quickly and clearly. Poppy was very helpful in narrowing down our villa choices." Ms Nancy Flint-Budde (Stayed at Villa Eterea, April 2017)

"Laura and Poppy were both extremely responsive and helpful. We had to do a number of changes and also think about further changes and they were extremely constructive and gave very useful thoughts at each stage." Mrs Joanna Chew (Stayed at Al Profondo Blu, April 2017)

"Lorna and Laura were on top of everything n answered my questions immediately." P.S (Stayed at Casa Nuvola, April 2017)
 
"They were terrific. Very responsive." Mr Mike Kelly (Stayed at Corte del Sole, April 2017)

"Eve was excellent - reserving the villa for me for a few days while we sorted out dog care. She followed up regularly and let me know that the villa was still available (while I still sorted out dog care!). She also mentioned that she had been to the villa and it was lovely. Maria was efficient at arranging our experiences (meal in villa, etna 4x4, Modica and Siracusa). You have a fabulous team - attentive and knowledgeable." E.S (Stayed at Gioi, April - May 2017)

"Everyone couldn't have been more efficient, helpful and willing to go the extra mile in terms of information and answering my questions swiftly and accurately. Paying was easy and uncomplicated." Mrs Bryony Toogood (Stayed at Rocca delle Tre Contrade, March 2017)

"Lorna and Claudia were amazing and went above and beyond the call of duty. Super professional yet fun and soooo patient." Mrs Beatrice Tosti di Valminuta (Stayed at Baia dei Turchi, January - February 2017)

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"The service provided by Isabelle was excellent." E.D (stayed at Pizzo Castellaro, September - October 2016)

"The London team was excellent." Ms Ilene Trabolsi (stayed at Crossing the Rock, September - October 2016)

"A first class service. Commendable response times to queries, a pro-active approach and high levels of courtesy." Mr Adrian Wade (stayed at Lithia, September 2016)

"Everyone was great from start to finish. Made the entire experience very smooth." Mr Bryan Wetzel (stayed at Ballata, September - October 2016)

"The whole process went very smoothly. Lorna and Jessie were very helpful and answered all my questions promptly." Mrs Liz Williams (stayed at Oneiro, September 2016)

"From start to finish it was excellent." Ms Corrinne Hearn (stayed at Casa al Faro, August-September 2016)

"On the ball, excellent and quick with responses - a credit to the Company." S.D (stayed at Casa Nuvola, August-September 2016)

"Efficient and helpful. Understood our requirements." Mr Richard Vickery (stayed at Secondo Amore, August-September 2016)

"Charming, helpful and knowledgable." Ms Kim Lewis (stayed at Cape Lougi and Ortikia, August 2016)

"Both Eve and Matilde were fantastic to work with. They were prompt and informative with answers to each question asked." S.H (stayed at Penio, August 2016)

"Very efficient, professional and responsive." Mr Benjamin Coles (stayed at Panorea, August 2016)

"The London Team was outstanding!! We are a well traveled group and our experience with everyone at The Thinking Traveller was incredible.. from the concierge service to the pre planning and the trip itself." Mr Darian Boyle (stayed at Crossing The Rock, April-May 2016)

"Friendly expert advice from start to finish; always quick to respond and not just with answers but with great suggestions that showed expertise and knowledge of island . Extremely impressed." S.C (stayed at Casa Romito, July 2016)

"AMAZING! Their guidance was most useful in planning our honeymoon. I loved working with both of them [Susanna and Jessie]. All my questions were answered in great and efficient detail." S.B (stayed at Camelia, August 2016)

"Everyone we dealt with was pleasant and professional. It was a personal service." D.J (stayed at Potami, August 2016)

"Very professional and friendly team. I always felt they went the extra mile to ensure the I felt comfortable with all the arrangements." I.M (stayed at Giara, July-August 2016)

"Excellent service throughout from everyone we dealt with." Mrs Hannah Russell (stayed at Serralunga, July-August 2016)

"All were wonderful - answering my (many) questions and responding immediately and thoughtfully to my emails. They were great." Mrs R.C (stayed at Adriana, July 2016)

"Everyone has been of great help and catered to every need!" Mrs E.O (stayed at Mura Mura, July 2016)

"Everybody was fantastic. super helpful and prompt in assisting guests in all travelling arrangements and plans during the stay." Anon (stayed at Don Venerando, July 2016)

"Superb customer service. Could not have been more impressed by knowledge levels, courtesy and helpfulness. They are excellent representatives for the company." Miss N.C (stayed at Casina Elia, July 2016)

"Staff were an absolute highlight, Lorna and Laura both. Brilliantly helpful, so thorough, so above and beyond. Very helpful to talk with people with actual knowledge of the properties and areas, so useful in planning & deciding. You can tell a lot about an organization by how it reacts under stress, and when fires near Cefalu forced us to re-route less than 48 hours before arrival the TT crew kicked it into high gear. We never doubted you'd work with us to figure out a suitable alternate plan, and you did." Mr R.K (stayed at Respiro, June 2016)

"The London team were amazing and so quick to respond to emails – thankyou." Ms Jennifer Wardrop (stayed at La Riva, June 2016)

"The Thinking Traveller is a wonderful service overall and we would definitely use it again!" Ms Tiffany Bauer (stayed at Camelia, July 2016)

"Great to work with. Very competent and helpful. Liked the entire experience." Mr Leonard Lombardi (stayed at Villa Principe di Lumia, June-July 2016)

"Claudia was fantastic. She was prompt, efficient, gracious, and very knowledgable." Ms Claudia Kapinck (stayed at Villa Tasca, July 2016)

"They were really helpful, friendly, and lovely to deal with." Ms Charlotte Fay (stayed at Ballata, June-July 2016)

"Excellent personal service throughout - Lorna couldn't have been more helpful and made the whole process very easy and enjoyable." Mr William Rice (stayed at Trullo Selva, June 2016)

"The Team was exceptional. My emails were quickly answered with full and detailed information on any question or concern that I may have had." Miss Mary LaRosa (stayed at Oliva, June-July 2016)

"Efficient, effective, exceptional service. Bright, professional and friendly people to deal with." Ms Mandy Soule (stayed at Loggos View, June 2016)

"Amazing team...appreciated all the little touches like the map of Sicily and the message highlighting restaurants and sites of interest." Dr Neera Jeyabalan (stayed at Mura Mura, June 2016)

"They were absolutely fantastic - a very personal and professional experience." Miss Clare Stirzaker (stayed at Geoeli House, June 2016)

"The service was first class which is why I booked the holiday. Curtis was incredibly thorough and helpful." Mrs Sharon Higgs (stayed at Melina, June 2016)

"Really easy to deal with the entire team - all queries handled directly and efficiently - thanks very much." Mr Oliver Currall (stayed at Buzza Alta, June 2016)

"Extremely knowledgeable and efficient, responding quickly to any queries." Mr Trevor Pritchard (stayed at Casale Nuvola, June 2016)

"Brilliant team and extremely helpful." Mr Simon Hackett (stayed at Casale Castelluzzo, May-June 2016)

"They are all lovely helpful people with great ideas and all the answers. They gave me confidence and made everything easy." Mrs Paula Wall (stayed at Bosco degli Ulivi, June 2016)

"The best travel service I have used. Attentive, thoughtful and responsive." Mr Alexander Vaulkhard (stayed at Villa Armerina, May-June 2016)

"All of the team were excellent and I would (and have) highly reccommend." Mr Peter Limbert (stayed at La Limonaia, June 2016)

"All excellent. I am a very particular about details and this experience has been excellent in every way. Your team is amazing." Mrs Elisa Amoroso (stayed at I Lentischi, May-June 2016)

"Nothing to improve upon - knowledgeable, responsive and efficient." Mr Chris Cowan (stayed at Ortigia, May-June 2016)

"Very very impressed with services from start to finish." Mrs Gwyneth Coombs (stayed at Tenuta ai Fichi, May-June 2016)

"Everyone really very helpful and nice to have continuous contact throughout the process. I asked a few questions in advance and all were answered." Ms Katherine Richardson (stayed at Althea, May 2016)

"The team are absolutely fantastic.... Can't fault them at all" Mr Barry Cook (stayed at Lamia Bianca, May 2016)

"I have never experienced better service than we received with you. Susanna's help in finding the right villas was invaluable, and I cannot praise too highly Laura's attention to detail in helping to plan and assemble our two weeks of day-to-day activities. She is exceptionally efficient and proficient. Both of them are strong reasons to recommend The Thinking Traveller to friends." Mr Donald Head (stayed at Casa alla Scala, May 2016)

"The reason I booked with your company in the first place is because Poppy went above and beyond by phoning me when she felt her emails had gone astray. (She was right, for some reason I had not received anything from her.) Matilde was extremely responsive: I always received answers that gave me confidence and guidance." Ms Janet Forman (stayed at Helena, May 2016)

"Very impressed. Staff seem friendly, knowledgeable and motivated." Ms Teresa Machan (stayed at Archimede, May 2016)

"The team was responsive, courteous and efficient." Mrs Alison Montague-Jones (stayed at Archimede, April 2016)

"Excellent. Good communication on the team as I was handed off when people went on vacation. I was impressed that there was always someone who was working on my vacation." Dr Rebecca Dabora (stayed at La Limonaia, April 2016)

"You were all incredibly helpful, prompt in replying and totally lovely!"Ms Camilla Ween (stayed at Cala Bianca, April 2016)

"Very helpful team who got back to me when not immediately available on phone. I felt I could ask for advice or extras at any time"Ms Jane Myers (stayed at Casa Nuvola, April 2016)

"Our experience has been truly great. Thank you so much for creating a perfect holiday for us." Mrs Milana Tolins (stayed at Funcia, October 2015)

"Both Isabelle and Catarina were knowledgeable and incredibly helpful." Mr Lee Cannon (stayed at Buzza Alta, October-November 2015)

"Very helpful and attentive and responsive to emails - the personal touch." Mr Stephen Allen (stayed at Lo Iazzu, October 2015)

"By a distance the staff were the most helpful, best informed and quick to respond of any travel company I have ever dealt with. Nothing was too much trouble; no query was too trivial." Mr Mark Jefferson (stayed at Estiva, October-November 2015)

"Friendly and helpful, very pleasant to deal with." Mrs Helen Evans (stayed at Brezza di Mare, October 2015)

"The whole experience was superb, from beginning to end, thank you, London team and Tamara." Mrs Barbara Insley (stayed at I Trulli delle Sette Sorelle, October 2015)

"All made finalising our holiday very easy, excellent team. Thank you all." Mrs Shona Beattie (stayed at Scale Nove, October 2015)

"I was duly impressed with everyone I spoke to at the London office. Everyone was extremely helpful, courteous and professional." Mrs Elke Beck (stayed at Casa delle Sirene, October 2015)

"We thoroughly enjoyed our stay in the villa, which was amazing. I also found your team to be extremely helpful. Our trip went so smooth and I will give The Thinking Traveller much of the credit. We loved it so much we wound up renting another villa in Puglia for the second week of our trip." Ms Carolyn Sanborn (stayed at Casa Carciera, September-October 2015)

"Everyone on the team was professional and very attentive. Email turnaround was less than 24 hours. While in Sicily, texts were responded to promptly." Ms Gemma Zecchini (stayed at Camelia, October 2015)

"Eve & Claudia were both excellent to deal with. Helpful, knowledgeable and efficient." Ms Tara Scichilone (stayed at Le Chicas, October 2015)

"Exceptional attention to detail." Ms Jill Pack (stayed at Ballata, October 2015)

"Very friendly, very professional" Ms Evelyn Spreitzer (stayed at Zeffiro, September-October 2015)

"Incredibly quick and efficient response to emails." Mrs Mary Miller (stayed at Rocca delle Tre Contrade, September-October 2015)

"All excellent - pleasant, efficient and knowledgeable." Miss Lisa McCaffery (stayed at Jasmine, October 2015)

"Both Ruth and Claudia were really helpful and responded quickly to any enquiries." Mrs Claire Butcher (stayed at Brezza di Mare, October 2015)

"We could not have asked for a nicer and more helpful and knowledgeable team of people to help us." Mr Tony Mellor (stayed at La Pergola, October 2015)

"Always responsive even at an early Sunday morning hour. Excellent." Ms Diane Van Wyk Daly (stayed at La Rosa dei Venti, September-October 2015)

"As with last year's holiday. The service is really excellent." Ms Christine Douglass (stayed at Al Olivar, September 2015)

"Everyone was excellent - proactive and responsive in a friendly and courteous way." Ms Catherine Duffy (stayed at Lillì, September 2015)

"The London Team was excellent. Very responsive." Mr Joseph Schleppi (stayed at L'Argentiera, September-October 2015)

"Everybody was fantastic and super helpful!" Ms Tami Buhr (stayed at Al Plemmirio, September 2015)

"Ready to answer all questions. Competent and knowledgeable." Ms Kathy Loscalzo (stayed at Trullo Guara, September 2015)

"Ruth and Michela handled all the pre-departure details beautifully. The process was seamless and easy." Mr Richard Frey (stayed at Masseria Costanza, September 2015)

"From the beginning Curtis was so very helpful, he was very knowledgeable about the Villas and the areas and helped us pick out a great Villa. Catarina was also very helpful and answered all my questions about our Villa and also helped us choose a place to spend our last day before our flight-which was fabulous." Mrs Mary Jane Dutton (stayed at Gli Ulivi, September 2015)

"The team were excellent and everything was handled swiftly. It was good to know we had someone there if we needed them." Mrs Helen Gallagher (stayed at Hippokampoi, September 2015)

"All 100% positive, all my questions and queries were answered promptly, thoroughly and efficiently!" Mr Vito Cilenti (stayed at Trullo Gaura, September 2015)

"Absolutely invaluable. One of the best aspects of the company." Mrs Patricia Findlay (stayed at Crossing The Rock, September 2015)

"Everyone in London was terrific to work with. They were eager to answer my questions and assisted in every way possible. Good job to all!" Mrs Susan Horne (stayed at Trullo Rosmarino, September 2015)

"Catarina was wonderful to deal with and answered all queries promptly. On her day off her colleague Michela was equally as supportive. They made the planning very simple and stress free." Mr Ernest Willis (stayed at Infinito, September 2015)

"The team Eve and Catarina were excellent and very helpful and knowledgeable." Mr Michael Stevens (stayed at Gli Ulivi, August-September 2015)

"Both Vicky and Matilde were excellent. They were both very forthcoming and prompt in answering our queries and requests." Mr Christopher Gordon (stayed at Ondine, August-September 2015)

"I am always confident that any problem will be solved." Mr Steve Howard (stayed at La Fenice, September 2015)

"Friendly, helpful and very personal. Easy to contact and both Vicky and Catarina replied the same day which was great." Mrs Karen Simpson (stayed at Infinito, September 2015)

"Maria gave me all the atention, Very important suggestions that made our trip better! I can describe Maria: PERFECT AND EFFICIENT." Ms Ana Maria Silva (stayed at Trullo Rosmarino, September 2015)

"Both Poppy and Matilde were excellent." Mrs Mel Gearty (stayed at Avra, August-September 2015)

"Very easy to work with and helpful no matter what the question." Mr Louis Gasperut (stayed at Althea, September 2015)

"All of the team have been unfailingly helpful and courteous." Mr Barry Cook (stayed at Casa Agave, September 2015)

"I can't praise the team highly enough. They evidence a truly high standard of customer service and effective communication. Any inquiry was replied to almost instantly and I was made to feel that my holiday was their sole focus. I appreciated the joined-up communication between Eve and Maria which again made me feel that I was safe with The Thinking Traveller. And it gave me great confidence to know that both had practical knowledge about the villa and local area. The handover to the Italian manager, Tamara was also excellent." Mrs Morag Redwood (stayed at Trullo Terra Dolce, September 2015)

"Everyone was super." Ms Deena Berton (stayed at Casale Castelluzzo and Ortigia, August 2015)

"Maria did an excellent job. Very patiently responded to my questions and concerns." Mr Vito Nardelli (stayed at Trullo Selva, August-September 2015)

"First class, friendly and efficient. Emails or telephone calls are responded to quickly and efficiently." Ms Frances Holliday (stayed at Clementina, August-September 2015)

"Very proactive and professional without being pushy. You had already set a very high expectation for our holiday based on this interaction." Mr Alfonso Delgado (stayed at Trullo Rosmarino, August-September 2015)

"Caterina was extremely helpful and responded to our (many) queries swiftly and usefully." Mr Simon Allen (stayed at Azzurra, August-September 2015)

"Susanna was amazing - so on top of everything - nice, helpful, informative and quick to respond. Could not have received better service. Claudia was great too." Mrs Heather Russo Barker (stayed at Oliva, August-September 2015)

"Both Curtis and Claudia were very helpful. Claudia was fantastic in providing all the information we required." Ms Luana Cutifana (stayed at L'Argentiera, August 2015)

"The London team were superb... Attention to detail is a very big part of my life and I really valued that it seems to be a big part of The Thinking Traveller Philosophy." Mrs Kate Arton (stayed at Hippokampoi, August-September 2015)

"I was highly impressed with promptness and detail of all communications. Susanna and Catarina were a delight to work with. The Thinking Traveller is the best travel experience company that I have ever worked with." Mrs Deborah Van Nest (stayed at Gli Ulivi, August 2015)

"All were very helpful and excellent service from the entire team. Can't fault anything." Miss Tejshree Dave (stayed at Casa Alma, August 2015)

"I actually had most of my contact with Eve, who was extremely professional and patient, even outside of working hours on a Friday evening." Sig Paolo Ricci (stayed at Trullo Melograno, August 2015)

"Really impressive team, very well organised and think of everything to make arrival as smooth as possible. Many thanks!" Mrs Kirsten Higgins (stayed at Baia dei Turchi, August 2015)

"Very happy with all aspects of the London Team." Mr Pardeep Saran (stayed at Casa dell'Arco, July-August 2015)

"All very efficient and helpful." Mr Graham Moore (stayed at Villa Farli, August 2015)

"The entire team from London to Sicily were incredibly attentive and informative." Ms Andrea Schreiber (stayed at Casa delle Sirene, August 2015)

"Eve was exceptionally helpful in our initial planning of trip, and in fact everyone we spoke to at Thinking Traveller was lovely. Very good experience." Dr Alison Greenwood (stayed at Nerina, August 2015)

"Excellent and very helpful." Mr Peter Spivack (stayed at Minerva, August 2015)

"Everyone was efficient and Catarina very helpful in the week or so before departure." Mr Paul Marston (stayed at Villa Armerina, August 2015)

"Always great experience to deal with your team who is helpful and proactive in recommending things before the holiday." Ms Julia Farrell (stayed at Baglio dei Carrubi, August 2015)

"Eve & Claudia: thank you once again for a fantastic, quick, efficient and friendly service. You made everything so easy and found solutions for our requests. The service and client relationship management team (Eve, Claudia, Barbara) are a huge factor in this satisfaction, make everything ten times easier than it could be. Everything is flawlessly, everyone knows what they are doing and information is passed seamlessly across without any additional work for us. Don't change anything!" Miss CV (stayed at Egesta, August 2015)

"It was good to know there was someone there to ask for advice and help." Mrs Jennifer Jones (stayed at Principato, August 2015)

"I feel Vicky really knows my family and what we are going to enjoy most about our holidays in Sicily. I trust her opinions and she does over and above what she should do to make sure we are going to have a wonderful holiday." Mrs Nina Hammond (stayed at Casa di Pietra, July-August 2015)

"Very helpful and seemed genuinely interested in our travels" Dr Gillian Atkinson (stayed at Cecilia, July-August 2015)

"Very helpful. Dealt with our every request. Very prompt and informative." Mr Joel Black (stayed at Casa dei Gabbiani, August 2015)

"The pre departure team was very helpful. They helped us with our cars to boat rentals. Before departure they sent us a list of place we could eat nearby and the villa was fully stocked prior to our arrival" Mrs Himani Dugar (stayed at L'Argentiera, July 2015)

"Very helpful. Even with the small details" Mrs Deborah Sutton (stayed at Villa Saracena, August 2015)

"Everyone in the London office was extremely helpful and knowledgeable." Mr James Thomas (stayed at Iremia, July 2015)

"Overall a smooth process and always willing to answer any questions we had." Mrs Hana Marzban (stayed at Casa Nuvola, August 2015)

"Very reactive, helpful and friendly without being pushy. It was a pleasure to deal with all the people I spoke or wrote to and you made our holiday organisation as stress free as it could have been. Thank you!" Mrs Sara Nelson (stayed at Althea, August 2015)

"It all worked perfectly, and everyone was so helpful and efficient" Mrs Helen Sheridan (stayed at Palazzo Ducale Guarini, August 2015)

"Consistently very good. Knowledgeable, professional and available even after normal working hours." Mrs Chris Clarke (stayed at Lithia, August 2015)

"Both Susanna and Claudia were outstanding. Very polite and well spoken. They were helpful, professional and gracious. I enjoyed working with them. Excellent rating for both." Mrs Alicia Piazza (stayed at Oliva, July 2015)

"Very efficient, helpful and courteous." Mrs Mo Lancaster (stayed at Villa Farli, August 2015)

"All perfect - kind, thoughtful and not overly fussy. Also paperwork kept to a minimum which was great." Mrs Lucilla Lunn (stayed at Cinnamon, August 2015)

"Really helpful, very friendly and understanding." Ms Lisa Stirling (stayed at Trullo Rosmarino, August 2015)

"Excellent - answered queries, came up with suggestions." Mrs Penny Lines (stayed at Trullo Selva, July-August 2015)

"The London team was excellent and I really enjoyed working with them all." Ms Jodi Markoff (stayed at Casa dei Gabbiani, August 2015)

"Any questions were dealt with very promptly and so I had complete confidence prior to departure that all would be well." Ms Louise Hussey (stayed at Filoniki, August 2015)

"The level of service has been excellent and the communication from beginning to end was fantastic." Mrs Sarah Enright (stayed at Maristella, August 2015)

"Everybody was so helpful, responsive, and informative. The entire team went above and beyond and helped me to plan not just my stay at the villa booked through them, but also to fix our itinerary for the rest of our stay." Mrs Julie Katz (stayed at Le Antiche Pajare, August 2015)

"Very nice persons, available, ready to help and quick." Mrs Sophie Chemello (stayed at La Fenice, July-August 2015)

"The best team we have experienced. This was our 10th villa holiday and your team provided an exceptional service." Mr Ray Pomfret (stayed at Phoebe, July-August 2015)

"The London team is wonderful, I feel lucky to have visited it in persona last year and hope to be back soon." Mrs Simona Stevens (stayed at I Lentischi, July-August 2015)

"Very helpful and made the booking really easy." Dr Michael England (stayed at Christina, July-August 2015)

"Excellent customer service." Ms Michele Weil (stayed at Casa alla Scala, July 2015)

"[Ruth and Claudia] could not have been more helpful or courteous." Mrs Plaxy Locatelli (stayed at Al Profondo Blu and Zeffiro, July-August 2015)

"We're extremely impressed with the courtesy of all the London team, the speed with which they answered our emails, and with all their practical advice. Maria was wonderful at sorting out our last day, down to the last detail. Also great to be able to talk to the same person on the phone." Mr Philip Johannes Lafeber (stayed at Cjase Madrac, July-August 2015)

"All the team members were helpful and efficient and very tolerant of our change of vehicle details bother could not have been more helpful." Ms Catherine Hamilton (stayed at Pikermi, July 2015)

"They were all brilliantly efficient and took real trouble with all the arrangements." Mrs Jacqueline Woolf (stayed at Masseria Scippi, July 2015)

"People were extremely helpful!" Mrs Outi Seppa (stayed at Casale Castelluzzo, July 2015)

"The London team was exceptional -- every step of the way. Curtis was exceptional and helped us work out our strange dates, booking and payment process was simple and efficient, Maria was outstanding, helpful, accessible." Ms Claudia Church (stayed at Casa Romigi, July 2015)

"It was really fantastic that Susanna had been to the villa itself as she was able to advise first hand on the house, area etc and it was pretty spot on. I would like to thank Susanna for suggesting we fly in to Naples (as the flights were v expensive to Bari/Brindisi by the time of booking). She proposed we go to Amalfi coast etc which was an excellent suggestion and rounded off our trip perfectly." Mrs Kate Rice (stayed at Ai Trulli, July-August 2015)

"Faultless on both occasions we booked "thank you"." Mrs Lucy von Weber (stayed at Casa Chiara, July-August 2015)

"Catarina did an excellent job and even emailed detailed instructions to travel to the villa avoiding the motorway." Dr Peter Moncur (stayed at Poggio Pigio, July-August 2015)

"Very professional and reliable." Ms Mitra Rifai (stayed at Maristella, July-August 2015)

"All good." Mr Leslie Burrough (stayed at Avra, July-August 2015)

"Very professional and helped us promptly with any questions we had." Mrs Sue Powell (stayed at Crossing Together, July 2015)

"Excellent!" Mrs Anne-Catherine Creed Bovill (stayed at Oneiro, July 2015)

"Our experience was great across the board." Mr Michael Brown (stayed at Ballata, July 2015)

"Very responsive and helpful." Mr David Lloyd (stayed at Infinito, July 2015)

"Curtis helped us and he was brilliant." Dr Iain Michie (stayed at Gioi, July 2015)

"Very helpful and efficient." Mr Peter Gellatley (stayed at Ondine, July 2015)

"We found everything had been thought out for us and, while we are very experienced travellers in Italy and Sicily in particular, it's always reassuring." Dr Jane Stackpool (stayed at Il Gabbiano, July 2015)

"I think they were all most helpful." Mrs Carolyn Barker-Mill (stayed at Yasemia, July 2015)

"Excellent from start to finish, a really professional, bright and forward-thinking lot you seem to be." Mrs Janey Lewis (stayed at Clementina, July 2015)

"No comments. Very helpful, knowledgeable and most importantly: pro-active and on the ball." Mr Rob Abenroth (stayed at Lillì, July 2015)

"Catarina and Poppy were both fantastic. They always responded with helpful information and were so friendly and prompt. I felt so much more prepared for the trip, and booked more activities with their help." Mrs Rachel Jansen (stayed at La Limonaia, July 2015)

"Isabelle was extremely helpful with our booking but we didn't have an awful lot to do with her once our booking was very efficiently completed. Our main contact was Claudia, our pre-departure manager, who couldn't do enough to help with our many and varied questions and bookings/changes of plans, etc. She was better than EXCELLENT!!" Mrs Joanne D'Andrea (stayed at Il Gabbiano, June 2015)

"Impressive customer service. Second to none." Mrs Lynda Vernon (stayed at Rosina, June-July 2015)

"Very happy with all our contacts." Mrs Tone S Ovrebo Johannessen (stayed at Ortigia, July 2015)

"I would recommend your team to anyone interested in travelling to Sicily!!" Mrs Paula Gelsomino (stayed at Casa Nuvola, July 2015)

"Isabelle couldn't have been more helpful! Excellent." Mrs Lynn Hawker (stayed at Cape Lougi, July 2015)

"The London team were extremely helpful and efficient." Ms Nicola Kendrick (stayed at Iremia, July 2015)

"London team did a super job - responsive to every question and always helpful." Mr Mike Jones (stayed at Villa Elia and Casina Elia, July 2015)

"They were fantastic. We loved them!" Ms Jacqueline Harkness (stayed at Masseria Scippi, July 2015)

"Excellent team! Very responsive and service oriented." Mrs. Jane Mudge (stayed at Corte del Sole, July 2015)

"Fantastic team. I liaised with Eve and Catarina especially, lovely ladies." Mrs Deborah Harris (stayed at Azzurra, July 2015)

"You are all lovely, very personable and always easy to contact and deal with." Mrs Sally Pyke (stayed at Priscilla, July 2015)

"All girls & communication very professional and helpful." Mr Thomas Milner (stayed at Oriente, June 2015)

"Excellent." Mr Peter Kysel (stayed at Lillì, June-July 2015)

"The best pre-departure service we have experienced!" Mr Arve Lukander (stayed at Baia dei Turchi, July 2015)

"Very helpful and were always prompt in responding to our queries." Mr Carl Callaghan (stayed at Altea, July 2015)

"Everything was very efficient and the people I dealt with very responsive." Mr Paolo Jelmoni (stayed at Casa Ceno, July 2015)

"Susanna was very responsive." Mr David Pagliaro (stayed at Villa San Tommaso, July 2015)

"Overall, very positive. Easy, informative and helpful." Ms Cathy Lasowski (stayed at Masseria Lamacoppa, June-July 2015)

"Catarina was great - very helpful." Mr Joshua Mogal (stayed at I Lentischi, July 2015)

"Poppy and the team were incredibly helpful and very responsive." Mr Peter Arnold (stayed at Trullo Terra Dolce, June-July 2015)

"Isabella and Michela were consistently knowledgeable, responsive, friendly and helpful!" Mr William McGlone (stayed at La Favorita, June-July 2015)

"All excellent." Ms Karin Bonello (stayed at Baglio dei Carrubi, June 2015)

"Curtis: good advice not to go too late (September / October), because of the "outdoor living" at Cinnamon. Claudia: quick and efficient response when booking 'think Experiences'." Mr Ola Haugsrud (stayed at Cinnamon, July 2015)

"Extremely helpful team, excellent assistance in sorting out flights etc." Mrs Joanne Croft (stayed at Christina, June-July 2015)

"The London team met all mine and my party's desires. Each team member was honest with me, acting in my best interest. A plus plus excellent." Mr Mason Lesure (stayed at Le Antiche Pajare, July 2015)

"Eve [was] great, helpful, friendly & knowledgeable." Mrs Gail Braithwaite (stayed at Pikermi, July 2015)

"Service and support was efficient and excellent at all times." Mr Peter Deverell-Smith (stayed at Filoxenia, June 2015)

"Michela responded promptly to all inquiries and provided complete details and helpful arrangements." Mr Joseph Lonardo (stayed at Crossing Together, June-July 2015)

"Only a big thank you!" Mr Andrei Lopata (stayed at Zeffiro, June 2015)

"Claudia provided excellent detail about the options we were considering. She was a tremendous help in setting up the additional services and tours we obtained in Sicily." Mr Howard Bujtor (stayed at CaSale, June 2015)

"They were very efficient and helpful." Mr William Neill (stayed at Villa Armerina, June 2015)

"Melissa and Eve were so thoughtful and helpful! They made our pre-departure so easy, and gave us peace of mind that everything was organised. Thank you very much." Miss Emma Nairn (stayed at Agnantio, Pikermi and Phoebe, June 2015)

"Responsive to all enquiries." Mrs Lee Wicks (stayed at Avra, May 2015)

"Very professional and helpful." Mr Nigel Diepering (stayed at Casa Carcicera, June 2015)

"Michela was so patient and helpful. She immediately replied to all my many questions and requests. She helped me to be prepared for everything we had planned on our visit. She was great and I thank her so much!" Mr Jacob Kacsik (stayed at Rocca delle Tre Contrade, June 2015)

"Eve and Claudia were terrific." Mr M Richard Zinman (stayed at Oliva, June 2015)

"They were great." Ms Sarah Tomkin (stayed at Al Olivar and Ondine, June-July 2015)

"Catarina was great and answered our queries very quickly." Ms Sandy Delap (stayed at I Lentischi, June-July 2015)

"Very helpful advice from a highly professional and knowledgeable team." Dr Peter Rees (stayed at Pizzo Castellaro, June 2015)

"Your people are great! Give them raises!" Mr Steven Ross (stayed at Trullo Rosmarino, May 2015)

"Claudia answered promptly and was helpful." Dr Annie Linley-Adams (stayed at Oriente, June-July 2015)

"The booking and payment process is incredibly smooth and easy to follow." Mrs Kate Eales (stayed at Gaios House, June 2015)

"A truly helpful, professional team." Professors Jonathan and Gabriel Lear (stayed at Clementina, June-July 2015)

"All good." Dr Peter Travis (stayed at Mia, June 2015)

"Very helpful and knowledgeable." Mr Simon Farrant (stayed at Casa Nuvola, June 2015)

"As always, excellent." Dr Michael Cole (stayed at Egesta, June 2015)

"Everyone was extremely professional and high-quality in their service" Mr Nathan Flaman (stayed at Villa San Tommaso, June 2015)

"The service was quick, accurate and friendly!" Ms Päivi Salonen (stayed at Azzurra, June 2015)

"They were always helpful and replied promptly." Mrs Latika Davis (stayed at Acquamarina, June 2015)

"Very helpful and attentive." Mr Mario Cientanni (stayed at Trullo Rosmarino, June 2015)

"Very helpful." Mr Henry Lawson (stayed at Baia dei Turchi, June 2015)

"Ruth is amazing! She has been so informative, helpful, knowledgeable and always happy to share her information. Patient and friendly too! Without her assistance we may not have made such a good choice of villas." Mrs Lula Redpath (stayed at CaSale, June 2015)

"The London team was excellent. Ruth and Claudia were terrific. I keep telling them I may just take a trip to London to meet them in person!" Ms Carolyn Gray (stayed at Casa dei Gabbiani, June 2015)

"They are all great!" Mrs Ruth Power (stayed at Lillì, June 2015)

"Excellent." Mrs Sarah Peterson (stayed at Thymus, June 2015)

"Very responsive to a whole range of questions large and small. The whole trip went amazingly smoothly." Mrs Katherine Britton (stayed at Palazzo Ducale Guarini, June 2015)

"Claudia was most helpful in arranging a taxi from the rail station once I had arranged our travel arrangements to that point." Mrs Julie Mawby (stayed at La Corte, June 2015)

"Very good. Curtis was very helpful, especially since we booked at such short notice, we appreciated that the house was reserved without immediate commitment so that we had time to arrange the flights, etc. before concluding the rental agreement." Frau Angelika Braun (stayed at Cinnamon, June 2015)

"All positive. You are lucky to have such a top team." Mr Edward Donne (stayed at Maristella, June 2015)

"Second time and they are wonderful." Mr Tyler Belnap (stayed at Trullo Rosmarino, June 2015)

"Everyone I spoke to was very helpful." Mrs Carolyn Griffiths (stayed at Trullo Cutetto, June 2015)

"Cannot praise them highly enough. Friendly and efficient beyond my expectations." Ms Erika Chasey (stayed at Ortikia, June 2015)

"The team were excellent, very pleasant, cheerful and professional." Mrs Fiona Barkhouse (stayed at Poggio Pigio, June 2015)

"The follow-up email and call once we had booked were nice touches." Ms Victoria Brandon (stayed at Ballata, June 2015)

"Really helpful." Ms Clare Risby (stayed at Clementina, June 2015)

"Curtis and Claudia were both extremely professional and helpful whenever we had contact with them. At the start, Curtis gave me extremely helpful advice as to the range of properties available for us, given that we are non-drivers. I found him particularly helpful given that this was the first time that we had booked through The Thinking Traveller. Claudia also helpfully arranged for a taxi driver to meet us at Cefalu station on arrival. I felt throughout that I was receiving a personal service which is lacking in many other holiday companies." Mrs Louise Joyce (stayed at Oriente, June 2015)

"All very helpful and very prompt in replying." Mr Roger Ford (stayed at Ballata, May-June 2015)

"Excellent personal service, it made me feel that my booking was important to you, rather than the usual faceless nameless booking in the internet!" Mrs Emily Evans (stayed at Corte del Sole, May 2015)

"Susanna was very helpful but top marks go to Catarina who could not have done any more for us, she was so helpful." Mrs Jean Golledge (stayed at Casa al Faro, June 2015)

"Michela was EXCEPTIONAL! She was always available to answer questions. She helped plan a memorable itinerary. Extremely professional and a delight to work with!" Mrs Patricia Holloway (stayed at Rocca delle Tre Contrade, June 2015)

"Excellent. I had so many conversations going back and forth and the team were so very patient, helpful and accommodating." Ms Sheila Chatrath (stayed at Lamia Bianca, June 2015)

"Susanna and Melissa were both fantastic! They were very helpful and always prompt with response." Ms Lena Cordes (stayed at Gli Ulivi, June 2015)

"The team was great." Mrs Debra Connell (stayed at La Corte, May-June 2015)

"I would add to your description of Michela... patience and kindness." Ms Mary Anne O'Hara (stayed at Baia dei Turchi, May-June 2015)

"The experience was thoroughly enjoyable and was more like dealing with friends rather than conducting a commercial transaction." Mr David McDowell (stayed at Filoniki, June 2015)

"Also very very professional..." Ms Eveline Schnorf (stayed at Ondine, May-June 2015)

"Very professional and always helpful." Mrs Susan Emptage (stayed at Villa San Tommaso, April-May 2015)

"Very helpful." Ms Gabrielle Osrin (stayed at Il Gelso, May 2015)

"Your team was excellent and always very polite, helpful and professional." Mr Clemens Von Bechtolsheim (stayed at I Lentischi, June 2015)

"I couldn't fault any part of the process, especially as we were so late in booking." Mr Mark Warner (stayed at Pikermi, June 2015)

"The team were highly attentive and responsive, knowledgeable and approachable. Also very proactive in anticipating our needs." Mr Simon Wright (stayed at Estiva, June 2015)

"It was good to speak to someone who had actually visited the island and was able to offer first-hand experience." Mrs Nicola Boyd (stayed at Kala Filia, May-June 2015)

"All very good." Mr James Price (stayed at Villa Saracena, June 2015)

"All very helpful, nothing was too much trouble." Mr Andrew Champ (stayed at Akrothea, June 2015)

"I liked them, very receptive and professional." Mr Andrew Ingram (stayed at Pizzo Castellaro, May 2015)

"I found your London team very knowledgeable, friendly and helpful." Ms Jan Fiore (stayed at La Favorita, May 2015)

"I think we changed from the original booking agent to Maria but it was seamless. We also had requested a Monday to Monday holiday so it was really great that that could be accommodated and the approval time was prompt. It did reduce our choice going from Monday to Monday but we were offered a few villas to choose from. The region we chose was based on our families' previous recommendations, as was the choice of villa company. The staff in London were all really efficient and friendly, and passed all messages through." Mrs Leisel Lancaster (stayed at Trullo del Sale, May-June 2015)

"They were excellent." Mr Sigurdur Ragnarsson (stayed at Lillì, May-June 2015)

"Brilliant." Dr Anthony Sethi (stayed at Baia dei Turchi, May 2015)

"Everyone was extremely helpful." Ms Anna Johnstone (stayed at Gioi, May 2015)

"We didn't deal much with the London team but via emails and they were informative and helpful when we did." Miss Amanda Wren (stayed at Trullo Cutetto, May 2015)

"Always very helpful. Did their best to make sure we booked the holiday we wanted. Extremely helpful with an insurance claim. Their help ensured we had a positive resolution." Ms Teresa Head (stayed at Brezza di Mare, May-June 2015)

"All excellent." Miss Rachel Roberts (stayed at Phoebe, May-June 2015)

"Extremely good, friendly, very nice tone." Mr Oliver Bulleid (stayed at Melina, May 2015)

"All extremely helpful, polite and proactive." Mr Roger Taylor (stayed at Agnantio, May 2015)

"Very responsive, knowledgeable. Great to work with." Mrs Mariann McDonagh (stayed at Priscilla, May 2015)

"An excellent team of people who are exceptionally efficient, helpful and professional. I will book again with your company just to receive the care and attention again both pre and during my holiday. Thank you!!" Mrs Alice Fowler (stayed at Casa delle Sirene, May 2015)

"I appreciated the holding of a property whilst we looked into family commitments and flights." Mrs Nicola Sahota (stayed at Almyra, May 2015)

"Excellent." Mrs Tessa Allingham (stayed at Aphrodite, May 2015)

"They were incredibly helpful and informative. Really excellent experience." Ms Sarah Larsen (stayed at Crossing The Rock, May 2015)

"Very gentle people." Mrs Lina McAllister (stayed at Masseria Costanza, May 2015)

"Again we have been extremely impressed by both Eve and Melissa, nothing was too much trouble." Mr Richard Furlong Brown (stayed at Archimede, May 2015)

"Melissa was very thorough." Mrs Linda Gould (stayed at Pikermi, May 2015)

"This is what differentiates you. top draw: quality of advice and knowledge of area and apartments. Your strength is the quality of your team and service." Mr Chris Cowan (stayed at Brezza di Mare, May 2015)

"All very professional." Ms Vanessa Podmore (stayed at Secondo Amore, May 2015)

"They are very helpful and have all the information necessary at their fingertips." Ms Ailsa Prior (stayed at Thymus, May 2015)

"They were great." Mr Edward Rossdale (stayed at Al Plemmirio, May 2015)

"They were all extremely friendly and helpful." Mrs Marianne Granpre Moliere (stayed at Acquamarina, May 2015)

"A great service, which took a lot of the stress out of organising the holiday." Ms Jo Brittain (stayed at Casa Agave, May 2015)

"All helpful, friendly and timely in response rate. Overall really excellent." Mrs Gill Walt (stayed at Trullo Selva, May 2015)

"Very polite and helpful, they represent the organisation well." Mrs Christine Lovell (stayed at Trullo Alice, May 2015)

"They were great - very impressive." Mr Stefan Cross (stayed at Akrothea, May 2015)

"London team advice and knowledge was spot on. Very helpful in terms of our destination and our needs while we were there." Ms Anouki Brownlow (stayed at Lithia, May 2015)

"Eve was amazing and could not do enough to help us." Ms Dilys Farney (stayed at Ortigia, May 2015)

"Very helpful." Mrs Rebecca Howard (stayed at Christina, May 2015)

"Ruth and Claudia have been great! Thank you for making everything so easy. The food and wine delivery were great." Mr Cyrus Kapadia (stayed at Le Corti di Cannamara, May 2015)

"They were all incredibly helpful and we felt fully looked after." Mr and Mrs Simon and Sophie Hill (stayed at Casa dei Gabbiani, May 2015)

"They were very professional and prompt with any response." Ms Anne Pappas (stayed at Casa Nuvola, May 2015)

"Both Isabelle and Melissa were excellent in helping me to book and organise the special holiday I had planned, plenty of advice was offered and both were always friendly - many thanks." Mr Simon Mcelligott (stayed at Filoniki, May 2015)

"I really appreciated their prompt and professional responses at every step of the way. Every request we made was met with quick, positive and informative reply. We are impressed with the personal touch of this marvellous team. For these reasons, we plan to book again next year!" Mrs Tanya Gitto (stayed at Balu', May 2015)

"Very impressed by everything." Mr Mario Thomas (stayed at Casa dei Gabbiani, May 2015)

"The turnaround for responses to queries was very quick and helpful." Mrs Glenda Shirbin (stayed at Althea, May 2015)

"Helpful and excellent." Mr John Gordon (stayed at Azzurra, May 2015)

"Great service." Mr Edgar van Tuyll (stayed at Don Arcangelo all'Olmo, May 2015)

"Melissa was our primary contact prior to our visit and we were very impressed by the accuracy of the information she gave us and the speed at which she responded to our queries." Mr James Clark (stayed at Poggio Pigio, May 2015)

"Perfect." Mr Hugh Morland (stayed at Acquamarina, May 2015)

"Your staff is excellent." Mr Edward Lindsay (stayed at Casa delle Sirene, May 2015)

"They were all very helpful and easy to talk to." Mrs Karen Riley (stayed at Corte del Sole , May 2015)

"Very fast and accurate service." Mr Bob Reichenfeld (stayed at Casa al Faro , May 2015)

"Great experience. Head and shoulders over any other villa rental company. I was actually asked questions about what I wanted rather than just told what was available! Great recommendations and great local knowledge. It will be my first call next time - and recommended to others. Thanks Susanna!" Mr David Forsdyke (stayed at Jasmine , May 2015)

"Very pleasant, to the point and efficient. A pleasure." Ms Anna Torfs (stayed at Casa alla Scala, April 2015)

"I thought everyone was extremely helpful and knowledgeable. They listened to our family requirements and when one of the villa we selected was unavailable, they found another replacement at a reduced price." Mr Micah Hurt (stayed at Villa Specchia, April 2015)

"They were all very good indeed. Susanna was excellent, very professional and knowledgeable, really listened to me. She provided the best customer service I have had for many years!" Ms Angela Oglesby (stayed at Brezza di Mare, April 2015)

"Everything was very well organised. I was very busy leading up to the trip so didn't actually get in touch with Barbara or Susanna but they got in touch several times to offer information and assistance." Ms Johanna Reder (stayed at Casa delle Sirene, April 2015)

"They were very helpful and kind." Mrs Margreet van der Zee (stayed at Acquamarina, April 2015)

"Dealing with all of you has been wonderful. So helpful and so quick to answer questions. Anytime I travel it will be through you. Charlotte over in Sicily went above and beyond to help us during a few situations. The Villa was just as pictured and so amazing I felt like a movie star. Thank you and your team a thousand times over." Mrs Maryanne Young (stayed at Baia dei Turchi, April 2015)

"Everybody very helpful." Mrs Sarah Kinnoch (stayed at Casa Nuvola, April 2015)

"Very helpful and friendly." Mrs Christine Wordsworth (stayed at Pietra Nera, April 2015)

"Just wonderful." Mrs Marina Munoz (stayed at Azzura, April 2015)

"The initial experience with Isabel was excellent." Dr Maribel Rodriguez-Torres (stayed at Crossing Together, March 2015)

"London time was great." Ms Christine Berrettini (stayed at Mila, March-April 2015)

"I was amazed to be contacted by phone on the day I made the first enquiry and from that time on Susanna was very quick to reply to my emails and it was useful to meet both Susanna and Claudia at your London office. The whole process gave me confidence in your company." Mr Bruce Rankin (stayed at Ballata, March 2015)

"Fantastic, very professional and patient." Mrs Caryl Terlezki (stayed at Crossing The Rock, March 2015)

"All first-rate, detail-oriented and very responsive. Full marks." Mr Casey Halladay (stayed at Trullo Gaura, December 2014)

"I have commented to friends that this has been my best experience in regards to advice and service in renting a villa. The recommendation for Azzurra and staying on the east side of Sicily for our first visit was perfect advice for our family. Every question or inquiry was taken care of quickly and with great professionalism." Mr and Mrs Rob and Cindy Hardin (stayed at Azzura , November 2014)

"Brilliant service as always, so useful that they have visited the villa's themselves." Mr Mark Sadler (stayed at Tenuta ai Fichi , November 2014)

"I enjoyed talking to you all, I just hope you survived your experiences with a Northerner." Mr Ian Holohan (stayed at La Pergola , October 2014)

"They were both great - lovely manner and we felt like our needs were being carefully met. A super way to make people feel like their holiday is very much bespoke." Ms Vidhu Sood Nicholls (stayed at Lillaea, October 2014)

"We thought the thinking traveler (claudia, brochures, maps, info and Barbara) were all outstanding. We also thought the villa and owners were great and as portrayed in the brochure." Mrs Katherine Edgley (stayed at Cinnamon , October 2014)

"The London team was excellent. They were able to answer all questions quickly and accurately . They were able to make all our arrangements for arrival . One of the most difficult problems is always getting to the villa the first time. they were able to arrange a pick up and a car delivered to the villa. To me and my guests this was very helpful and reduced arrival anxiety. Also arrangements for food and drink so we didn't have to shop on the first day. a great plus. you thought of everything.." Mr Frank Guzzetta (stayed at Palazzo Colucci , October 2014)

"The team were incredibly helpful and went out of their way to make sure everything was in place for our holiday." Mr Uves Wood (stayed at Iremia , October 2014)

"Poppy was gracious and very helpful during my many phone calls to her. " Mr Jacob Kacsik (stayed at Crossing The Rock , October 2014)

"Claudia is awesome!!!" Mrs Jill Miller (stayed at Cala Bianca , October 2014)

"We were extremely happy with all of the above. It was so nice of Vicky to call and discuss a couple details before we decided on our villa. She was lovely!" Mrs Mary-Jean Butler (stayed at Brezza di Mare, October 2014)

"5's all around. Everyone was great." Mr David Sundelson (stayed at Ai Trulli , October 2014)

"With such short notice the service from all parties was excellent." Captain Peter Fido (stayed at Pikermi , October 2014)

"All of my contact with the London team was handled promptly, professionally and courteously. They have been a pleasure to deal with." Mrs Carol Wilson (stayed at Giara , October 2014)

"Nothing other than thanks. Your company came very,very highly recommended from friends in London and we were not disappointed." Ms Elizabeth Swanson (stayed at La Casina del Biviere, September 2014)

"Everyone, particularly Isabelle, was very friendly but professional with it. There were no waits on the phone and the advice was succinct and helpful." Mr Soren Nikolajsen (stayed at Ortikia , September-October 2014)

"Terrific communication. Excellent service. Perfect follow-through. Highest marks across the board. " Mr Richard Frey (stayed at Corte del Sole , September 2014)

"We were all delighted with the excellent service we received throughout the process from original booking to return from our trip This is why we are keen to return. Excellent customer service is something to be valued and it is certainly provided by the Thinking Traveller. On a cold wet Monday in October it is lovely to have something to look forward to next year !" Judith Johnson (stayed at Gioi , September 2014)

"Twice holidayed, three times booked. One reason for return is the support we have initially received." Dr Malcolm Roberts (stayed at Pizzo Castellaro , September 2014)

"Team were terrific. Very responsive and provided accurate information." Mr Tim Curteis (stayed at Don Arcangelo all'Olmo, September 2014)

"The team were very helpful, no problems at all. They answered all questions and were able to chat/answer questions at anytime. Very helpful and reasurring." Mr Tim Curteis (stayed at Helena , September 2014)

"Eve was wonderful with helping us finalize the package and helping us plan our amazing daily activities while there. Eve's input was invaluable regarding the villa and the location." Ms Martha Lam (stayed at Il Palmento dei Castagni , September 2014)

"Yes, I do as they were absolutely excellent when at a very late stage, a friend was unable to join us due to medical problems. A refund on the pre-paid flight was actioned immediately and Poppy was a star in making sure said friend was OK." Mrs Pauline Millington (stayed at Melina , September 2014)

"The staff were uniformly informed, helpful, enthusiastic,and very very responsive. Everyone sounded genuinely nice!" Mr Mark Helme (stayed at Villa Armerina , September 2014)

"I can't thank the The Thinking Traveller enough for all their assistance. Their prompt service was above and beyond." Mr John Redmond (stayed at Casa Nuvola , September 2014)

"Always available and helpful. We found it particularly helpful that the office was open on Saturdays." Mrs Karen Castronovo (stayed at La Rocca , September 2014)

"Both Isabelle and Barbara were very helpful. " Mr Nigel Halkes (stayed at Al Plemmirio , September 2014)

"It is so nice to speak to the same people each year, it means we know they remember what things we are looking for. The fact that they have been to the villas as well is really useful." Mr Mark Sadler (stayed at Althea , September 2014)

"Barbara was excellent sorting out meals and food delivery and sending an immediate pre departure e mail Great service which gave us confidence that we had made the right choice before we arrived. " Dr Judith Johnson (stayed at Gioi , August 2014)

"Barbara was informative without being too intrusive." Mrs Di Ritter (stayed at La Limonaia , August 2014)

"Both Vicky and Claudia were very helpful in the planning of our trip. " Mr Robert B Orler (stayed at Villa Principe di Lumia , August 2014)

"Poppy and Barbara were just amazing. This is the most wonderful experience I've had booking a vacation. I am quite a demanding customer, but no question or request was too much for Poppy and Barbara. I love them!!!!!" Ms Carol Richman (stayed at Pietra Nera, August 2014)

"Everybody was very helpful, espescially Eve who was really very kind and ambitous.Thank you very much!!!" Mag Annette Heller (stayed at Azzura, August 2014)

"The service you provided was excellent. We have recommended the thinking traveller to everyone we know :-)" Mrs Lina Wall Borgenbring (stayed at Infinito , August 2014)

"Everyone we came into contact with was polite, helpful and friendly. Nothing was too much trouble, no matter how often we pestered them." Dr Rosemary Taylor (stayed at Egesta , August 2014)

"Very helpful team making our booking and payment painless. Once again we like to speak to someone as opposed to booking online." Mr Robert Lown (stayed at Helena , August 2014)

"Vicky was wonderful and fielded all my questions quickly and comprehensively. Certainly her knowledge of the area was a comforting factor meaning no surprises when you get there." Miss Rowena Miller (stayed at Badia , August 2014)

"Both Ruth and Claudia v knowledgable and v quick to answer questions. A real trea, and first for us, and we are v well travelled, to have a dedicated pre departure manager." Mrs Mel Threader (stayed at Casa Alma , August 2014)

"It was all great. We have particularly appreciated your honesty and transparency when advising some villas to us. Now we know that we can trust you completely." Mrs Licia Genghini (stayed at Elektra , August 2014)

"Poppy was exceptionally helpful in all aspects and responded extremely quickly to any questions. The level of care felt very personal.. Barbara was also very efficient and all paperwork and packs arrived as promised." Mr Gary Marshall (stayed at Le Corti di Cannamara , August 2014)

"Cecilia in particular was extremely helpful and efficient." Mrs Anneke Berrill (stayed at Cjase Madrac , August 2014)

"The London team were very responsive to emails, and organised everything requested quickly. Very impressed." Mrs Nikki Thorpe (stayed at Serralunga , August 2014)

"The whole experience from beginning to the last day was a very pleasant one!" Mr Joseph Volpe (stayed at Rocca delle Tre Contrade , July 2014)

"Only to confirm their excellent support and advice pre-departure all down to their detailed knowledge of the resort and area we were going to." Mrs Helen Almond (stayed at La Riva , July 2014)

"Fantastic - I booked at the very last minute (48 hrs prior to arrival) and Found a solution to the lack of car hire availability. Villa was booked by this stage so it could have been our problem but Claudia worked late and helped us out. Very Impressed and grateful." Mr Russell Healey (stayed at Zeffiro , July 2014)

"Barbara was exceedingly helpful and arranged everything we needed. I thought it was most helpful to have a summary of our holiday before we went away." Mrs Louise Kitchen (stayed at Casa Carcicera , July 2014)

"Clare and Melissa were really helpful and easy to deal with. Booking, transfer and food hamper all dealt with efficiently and pleasantly." Mr Simon Taylor (stayed at Archimede , July 2014)

"Ruth is so professional. I feel I have got to know her now. From beginning to end Ruth and her team were wonderful. Everything she said she would do was followed to the end." Mr Andrew Tramonte (stayed at Ballata , July 2014)

"Michela and the consultant before her were excellent, answering all our queries." Ms Patricia Armstrong (stayed at Villa Elia , July 2014)

"Very good experience. Both Cecilia and Poppy provided great support and advice." Ms Rose Vespa (stayed at Ai Trulli , July 2014)

"I found the London team's professionalism & knowledge vastly superior to any other company I have dealt with before. All bases were covered in terms of customer care & their attention to detail gave me the confidence & reassurance needed to ensure the trip I was booking would not be a disappointment." Miss Treena McWilliams (stayed at Villa Armerina , July 2014)

"Superb, congratulations to the professional team!!!" Mr Maciej Tertelis (stayed at Cinnamon , July 2014)

"They were very professional and helpful during the booking process. Always making sure to get back to me promptly." Mrs Roxanne Angotta (stayed at Oriente , July 2014)

"The most professional and helpful team we have ever dealt with, and believe me we have dealt with a lot! Thank you very much Eve and Melissa." Mr Richard Furlongbrown (stayed at Archimede , July 2014)

"They were all excellent and gave fantastic advice and a good picture of the villa which did not disappoint." Mrs Carolyn Barker-Mill (stayed at Barbati Point House , July 2014)

"It is particularly good to know that one will always speak to the same person." Mrs Caroline Scott-Gall (stayed at Azzura , July 2014)

"The person I dealt with most was Barbara Meli, who was excellent - very warm and helpful." Mrs Sara Nevrkla (stayed at Casa di Pietra , July 2014)

"Most helpful and their comments about the suitability of our Palazzo for our group of 9 of ages from 1 to 74 were accurate." Mr Philip Spencer (stayed at Palazzo Ducale Guarini , July 2014)

"London team were all very good. As was the contact in Sicily. She addressed all our issues very well." Mr James Price (stayed at Badia , July 2014)

"Claudia was excellent, always responded promptly and dealt with everything pre-travel,gave the impression that nothing was too much trouble and would be more than happy to deal with her again." Mrs Sally Pyke (stayed at Casa Nuvola , July 2014)

"Eve was fantastic, helpful and so kind, and helpful with providing us with bank details for an international transfer, holding the villa for us and tracking down our payment. I hope Eve is our Villa Specialist next time we book a villa! Claudia was great at helping us coordinate various items, make suggestions, and once we had gone quiet for a few days she discreetly checked in to see if we needed any help. That was so nice. She also helped us organise a mini-trip away (during our trip ) with hotel and restaurant suggestions." Miss Catherine Villiger (stayed at Egesta , June-July 2014)

"We recommend Think Sicily to all our friends! Always so reliable - everyone has a very high understanding of service." Mrs and Mr Sue and Chris Hessel (stayed at Badia , June-July 2014)

"Our experience was positive. All communication and queries were handled promptly and efficiently. Cecilia was very obliging. The in villa cooking class and lunch organised for us wonderful. Exceeded expectation, delicious food and was worthwhile experience. Only improvement would be inclusion of printed recipe sheets of what was being cooked instead of note taking. Again, not a complaint!" Ms Andrea Hay (stayed at Trullo del Sale , June 2014)

"I am so pleased to have talked to and worked with both Ruth and Cecilia. They were so helpful and amazing. They made this entire process so easy." Ms Carolyn Gray (stayed at Lamia Bianca , July 2014)

"I actually had most dealings with Barbara Meli, who was marvellous. There wasn't a question she didn't answer and she had an awful lot thrown at her." Ms Fiona Pringle (stayed at Pietra Nera , July 2014)

"All most efficient but more importantly, a really easy friendly manner, made the whole experience much more personal." Ms Stacey Curran (stayed at Casa al Faro, July 2014)

"I appreciated both Ruth and Claudia's promptness in replying to questions we had regarding the house and specific tour options." Ms Megan Donnelly (stayed at Masseria Moscala, July 2014)

"Michela was very responsive and provided excellent service throughout the trip as our needs changed." Mr Mark Schiavoni (stayed at Crossing The Rock, July 2014)

"Claudia Foscaro was outstanding! She answered everyone of my questions in a timely manner. She was always respectful in her communications and brief phone calls. I depended on her for the most intricate of details so that all of my guests would have a marvelous experience in Sicily. She was dependable, kind and smart. If I had my own travel company I would hire her in a heartbeat. My thanks to Claudia for helping my group and I prepare well for our trip of a lifetime." Ms Anne Maxfield (stayed at Casa Nuvola, June-July 2014)

"Eve was fantastic, helpful and so kind, and helpful with providing us with bank details for an international transfer, holding the villa for us and tracking down our payment. I hope Eve is our Villa Specialist next time we book a villa! Claudia was great at helping us coordinate various items, make suggestions, and once we had gone quiet for a few days she discreetly checked in to see if we needed any help. That was so nice. She also helped us organise a mini-trip away (during our trip ) with hotel and restaurant suggestions." CV (stayed at Egesta, July 2014)

"I am so pleased to have talked to and worked with both Ruth and Cecilia. They were so helpful and amazing. They made this entire process so easy." Carolyn Gray (stayed at Lamia Bianca, July 2014)

"We recommend Think Sicily to all our friends! Always so reliable - everyone has a very high understanding of service." Sue and Chris Hessel (stayed at Badia, July 2014)

"Claudia was excellent, always responded promptly and dealt with everything pre-travel,gave the impression that nothing was too much trouble and would be more than happy to deal with her again." Sally Pyke (stayed at Casa Nuvola, July 2014)

"All most efficient but more importantly, a really easy friendly manner, made the whole experience much more personal." Fiona Pringle (stayed at Casa al Faro, June-July 2014)

"Claudia was outstanding! She answered everyone of my questions in a timely manner. She was always respectful in her communications and brief phone calls. I depended on her for the most intricate of details so that all of my guests would have a marvellous experience in Sicily. She was dependable, kind and smart. If I had my own travel company I would hire her in a heartbeat. My thanks to Claudia for helping my group and I prepare well for our trip of a lifetime." Anne Maxfield (stayed at Casa Nuvola, June-July 2014)

"Very good customer service." Lucienne Agius (stayed at Bosco degli Ulivi, June-July 2014)

"I appreciated both Ruth and Claudia's promptness in replying to questions we had regarding the house and specific tour options." Megan Donnelly (stayed at Masseria Moscala, June-July 2014)

"I received very prompt and helpful replies to my questions and requests. We were really impressed by Germania airline, comfortable flight, great flight attendants-miles better than EasyJet or RyanAir etc" Hugh Arthur (stayed at Ondine, June 2014)

"I would never in the past put 'excellent' for any review as I think there is always room for improvement but my experience with your company has been fantastic and it is only fair to give excellent as my answer." Jennifer Wells (stayed at Pizzo Castellaro, June-July 2014)

"Melissa could not have been more helpful and accommodating!! The service given by everyone at The Thinking Traveller exceeded all our expectations and we would highly recommend them to anyone seeking a once in a lifetime holiday staying at a beautiful villa." Emma Nairn (stayed at Pikermi, June 2014)

"I cannot say enough good about the team that guided and took care of me and my family's needs for the entire process. If you needed something it was taken care of instantly. Calls always returned. Everyone was professional yet personal. Eve guided me to just the right property and made sure a crib and an additional cot was available. Barbara was fantastic. All of her recommendations hit the right note for everyone from where to eat on a Sunday afternoon to where to buy your meat." Joseph Melchione (stayed at Pietra Nera, June 2014)

"Claudia was very helpful and came back with an excellent suggestion of somewhere to stay ahead of our villa." Sarah Surtees (stayed at Il Canneto, June 2014)

"The weather did not help us a lot, but everything else that was under your control was absolutely perfect. I was extremely happy with everything, and, coming from an Italian family, extremely surprised to see how everything worked so smoothly… it does not always happen like that in Italy…" Lizandra Freitas (stayed at Secondo Amore, June 2014)

Some feedback sent to our Villa Specialist, Eve: "Thank you for everything. You have  become the new “standard” for my team in client care" Christine Faeth (stayed at Casa alla Scala, June 2014)

"[Eve and Melissa] were attentive and helpful, very friendly answering all questions" Susan Mitnick (stayed at Akrothea, June 2014)

"All of the team were fantastic - really nice to deal with." Caroline Abbott (stayed at Althea, June 2014)

"[Eve and Cecilia] were extremely helpful and it was good to get reminders about booking taxis and in villa cook." Anne Bolitho (stayed at Trullo Pinnacolo, June 2014)

"[Eve and Claudia were] very professional, courteous, with timely response." George Spurling (stayed at Altea, June 2014)

"The booking process and pre-departure process was very efficient and email responses very informative and helpful. Definitely better quality than other travel companies I've used." Christopher Claridge (stayed at Trullo Selva, June 2014)

"The London team was very helpful and quickly responded to e-mails." Siret Zirk (stayed at Tenuta ai Fichi, June 2014)

"We appreciated the information you gave us including the bed measurements so that we knew we would have a queen sized bed. All the information imparted was correct." Bernadette Bosco (stayed at Cala Bianca, June 2014)

"Overall excellent, Melissa in particular went beyond what we could expect." Ellen Maclagan (stayed at Akrothea, June 2014)

"They were very pleasant to communicate with and helpful in every respect. I felt I really mattered!" Jean Symons (stayed at La Timpa, June 2014)

"A wonderful group all around! Very caring and attentive to our needs." Jennifer Walsh (stayed at Le Corti di Cannamara, June 2014)

"All were exceptionally helpful. Those in our party of 6 all called, emailed numerous times and the response was always helpful and immediate. Amazing team." Susan Taluto (stayed at Casa Nuvola, June 2014)

"I found both Poppy and Michela very competent, friendly, a sense of humor, easy to talk to and always available to help. Their help made an otherwise complicated adventure stress free." Liborio Ferracane (stayed at Rocca delle Tre Contrade, June 2014)

"Thank you for making booking our holiday so easy and the process run smoothly" Jacqui Donaldson (stayed at Azzurra, June 2014)

"Simple, easy, efficient and accurate." Chris Reeves (stayed at Aphrodite, June 2014)

"All very friendly, efficient and helpful. Just as things should be." John Sinnamon (stayed at Agnantio, June 2014)

"[They] proactively and promptly provided us with the necessary information and support." Angela Bortenschlager (stayed at Crossing the Rock, May-June 2014)

"Isabelle and Barbara exceeded my expectations! They responded to my inquiries in a rapid manner and where very professional." Jillian Perucki (stayed at La Casina del Biviere, May-June 2014)

"The promptness, service and response were excellent. Great response without beng intrusive or demanding." Jenny Williams (stayed at La Mora, May-June 2014)

"All very helpful and when I needed to change the week booked it was done with ease and lack of stress. Very refreshing." Gillian MacDonald (stayed at Ballata, May-June 2014)

"Very easy to deal with." Keith McAuliffe (stayed at Casa Carcicera, May 2014)

"Clare was really helpful in seeking extra information for an event we were planning." Jane Linsell (stayed at Villa Farli, May 2014)

"What a refreshing change to deal with a team who were happy to help, no question was un-answered. We really appreciated the immediate follow up correspondence by another team member after an "out of office" email." Rosemary Neale (stayed at Althea, June 2014)

"I felt very comfortable in my dealings with both Ruth and Claudia and received prompt responses to any questions that came up. Everyone that we dealt with in your company was a true professional." John Cole (stayed at Il Gabbiano, May-June 2014)

"I very much enjoyed talking to Clare, who was very kind and professional." Henrik Kure (stayed at Casa al Faro, May-June 2014)

"Very helpful at all times." Sara O'Dea (stayed at Al Plemmirio, May 2014)

"Helpful and available." Joao Xavier (stayed at Profondo Blu, May 2014)

"Very polite, attentive and efficient." Danny Wright (stayed at Nerina, May 2014)

"Claudia was always available and very helpful and responsive" Susan Donahue (stayed at Masseria Moscala, May 2014)

"All very efficient, friendly and helpful." Sarah Rogers (stayed at Ballata, May 2014)

"Impeccable. Friendly. No complaints." Gill Walt (stayed at Casale Castelluzzo, May 2014)

"Your company was great and extremely well prepared. The whole thing was excellent and faultless." Adam Straw (stayed at Al Jafar, May 2014)

"It was my first time using your Firm and I thought the service was brillant from Barbara and Isabelle. Very helpful even with my slightly trivial questions [whilst important to me!]" Edward Donne (stayed at Casa alla Scala, May 2014)

"Everyone very helpful, friendly and efficient." Kate Buxton (stayed at Gioi, May 2014)

"They were very helpful. In fact, Poppy recommended Clementina having visited it recently and she was absolutely right about it." Sophie Weitzman (stayed at Clementina, May 2014)

"It was all very good, excellent support and knowledge" Manasi Bhalerao (stayed at La Limonaia, May 2014)

"Appreciated the rapid response from Poppy .... I was impressed that she called me just 20 minutes after my initial online enquiry and followed this up with a good shortlist - which led to our booking." Christine Street (stayed at Filoniki, May 2014)

"Service was excellent. Poppy clearly knew her stuff, and pointed me in the right direction. Claudia organised everything very well." Guy Morpuss (stayed at Il Gabbiano, May 2014)

"They always answered my questions timely and were very knowledgeable about the property and area." Jan Rigdon (stayed at Casa Nuvola, May 2014)

"I cannot say enough about Barbara. She was wonderful and I will miss very much emailing her. A wonderful source of information, getting back to us quickly and efficiently every time. She is the best for sure." Jackie Ruth, stayed at Casa alla Scala, May 2014)

"They were all extremely helpful and we felt like VIP" Nathalie Stevens (stayed  at Baia dei Turchi, May 2014)

"Unfailingly helpful and prompt in answering questions about amenities at the villa and in nearby towns." Henry Greenfield (stayed at Acquamarina, May 2014)

"Universally excellent." Anjali Zalin (stayed at Tenuta ai Fichi, May 2014)

"Excellent. Ruth had stayed in the Trullo and was able to describe it very clearly, including an honest description of its compactness and facilities. We felt there was support available if required through the process." Nic Stuchfield (stayed at Trullo Cutetto, May 2014)

"It was all very good. Such helpful and kind people. If Barbara was out of the office, someone else was always there to answer questions." Barbara Klebanoff (stayed at  Azzurra, May 2014)

"Very friendly and helpful." Joyce Kitchen (stayed at Corte del Sole, May 2014)

"Very responsive, helpful" Susan Pohl (stayed at Palazzo Colucci, May 2014)

"Clare and Barbara were a super duper 5. Excellent" Yaquelin Coniglione (stayed at Al Plemmirio, April-May 2014)

"Melissa was outstanding as a resource and a guide, and I made certain to tell her how wonderful we thought she was." Anthony & Deanna Norelli (stayed at La Pergola, April 2014)

"Very good advice with regards to the villa!" Antonio Carluccio (stayed at Zeffiro, April 2014)

"Everyone was wonderful, especially Claudia" Steve Capel (stayed at Corte del Sole, April 2014)

"Barbara was very efficient, very kind and responded always promptly." Caroline Chiarella (stayed at I Lentischi, April 2014)

"Everyone was wonderful, especially Claudia. (...) We are seasoned travellers and have never before received such great personal service!!!" Steve Capel (stayed at Corte del Sole, April 2014)

"Responsive, helpful, informative and courteous" Chrisy Kemp (stayed at Gioi, April 2014)

"Very helpful, quick response and nothing was any trouble." Maureen McNeill (stayed at Brezza di Mare, March 2014)

"Prompt, helpful responses to questions" Judy Cashmore (stayed at Il Palmento dei Castagni and Il Gabbiano, December 2013)

"Claudia provided a lot of information which we appreciated, and she responded to our many questions. We especially appreciated her suggesting and then making dinner reservations for Christmas Eve and Christmas Night." Laurie Zuckerman (stayed at La Corte, December 2013)

"Everyone was very helpful and friendly in handling my many special requests, also appreciate your accommodating our one additional guest" Joanne Gardner (stayed at Villa Elia, October-November 2013)

"Friendly efficient service. Clare helped us narrow down the options and find what we were looking for." Julian Greenfield (stayed at La Rocca, October 2013)

"Very helpful, pleasant and very quick to answer queries" Pamela Wildsmith (stayed at Casa delle Sirene, October 2013)

"Thanks again for all your help, you are a truly professional outfit." Mark Rea (stayed at Ortigia, October 2013)

"Ruth was fantastic." Andrew Demaria (stayed at Ortigia, October 2013)

"Everyone at ThinkSicily was very professional and a pleasure to work with." Gary Savadove (stayed at La Fenice, October 2013)

"I would strongly recommend Thinking Traveller to anyone looking for a villa and vacation in Sicily. Definitely 5 stars throughout. Michela was extremely helpful and followed up promptly with all of our requests. Just fabulous to work with in finalizing our plans." James McMorrow (stayed at Respiro, October 2013)

"Clare + Michela were very professional, highly responsive and extremely helpful. We will certainly use The Thinking Traveller again in future - whether in Sicily, Puglia, Greece or your next great destination. The best rental experience we've ever had." Brock McGinnis (stayed at Il Palmento dei Castagni, October 2013)

"Michela was helpful, efficient and I felt that she really was invested in the trip. Great advice on restaurants too, all of which were wonderful.Thinking Travller is the best travel company that I have ever used. The combination of informative research and intelligent professionals makes so much difference. This is service on casters - you feel that you are excellent hands whatever you do - you know that the guides will be wonderful and the restaurants excellent - and they are." Michael Donovan (stayed at Villa Saracena, October 2013)

"Poppy was very knowledgeable about the area and villa for our requirements. Claudia was very helpful." Jacqueline Stump (Bell) (stayed at Ballata, September-October 2013)

"Everyone involved was professional, curtious and helpful." Joe Hutter (stayed at I Lentischi, September-October 2013)

"Michela was exceptionally helpful, she always understood what I wanted; she was calm and efficient, yet also friendly and approachable. When I rang in a panic the day before we were due to leave, (at 7pm!) Vicky handled my problem easily and solved my crisis. Thank you!" Helen Langford (stayed at Gioi, September 2013)

"Rosanna was marvellous. She really worked very hard for our group. We asked for a few things beyond what most guests might ask and she was able to handle our requests in a timely way and very tactfully." Michael Allen (stayed at Don Arcangelo all'Olmo, September 2013)

"All excellent. Very helpful. Very prompt responses. Excellent services as always. Villas always exceed our expectations." Ben David (stayed at Trullo Terra Dolce, September 2013)

"The booking process was quick and simple. Vicky was helpful when I was choosing between two villas that were options for my holiday. Rosie was in touch and sent out the holiday pack quickly. All in all a good, helpful, efficient service! Thank you." Jo Hemesley (stayed at Mia, September 2013)

"All Thinking Traveller staff we dealt with were most helpful, pleasant and efficient." Justin Whalley (stayed at Casa al Faro, September 2013)

"Claudia was very professional and easily accesible." Sue Levinson (stayed at La Rocca, September 2013)

"It was particularly helpful that the person I spoke to on the phone had been to the villa personally. Rosanna was also very helpful and efficient." Vicky Prince (stayed at Akrothea, September 2013)

"Professional and courteous. Top notch." J. Mooney (stayed at La Mora and La Corte, September 2013)

"The Thinking Traveller helped to make our honeymoon one of the best experiences of our lives - the service was superb and attention to detail was impeccable." Heather Senior (stayed at Poggio Pigio, September 2013)

"Excellent, efficient service!" Jonathan Grace (stayed at La Timpa and Buzza Alta, September 2013)

"I cannot say enough about Poppy and Michela. Emails before the trip were answered promptly and always with all questions answered and more. Their patience in helping me plan activities and restaurants for our family made the trip simply fabulous. We are so appreciative of their hard work." Barbara Sezna (stayed at L'Olivastro, September 2013)

"All extremely good - any last minute details were handled smoothly and efficiently." Ian Robertson (stayed at La Timpa, September 2013)

"Katy and Michela were both always accessible and extremely helpful. We could not have had a more efficient service." Philippa Gitlin (stayed at Villa Armerina, September 2013)

"Very rapid, efficient and friendly service when we made the original booking - and a last minute change to our booking to include an additional family member was managed extremely well." Vivien Hunot (stayed at Pizzo Castellaro, September 2013)

"Really good service throughout." Anna Ilett (stayed at Ondine, August-September 2013)

"Rosie was so helpful, everything she dealt with was made easy and she was friendly and efficient." Lyn Dee (stayed at Trullo del Sale, August-September 2013)

"We received a great deal of help from everyone, particularly Rosie." Frances Payne (stayed at Lo Iazzu, August-September 2013)

"Both Laura and Michela were very helpful." Inalda Butler (stayed at Casa di Pietra, August 2013)

"Can't fault any of the above in any way. Clare and Michela were extremely helpful, courteous and efficient... Running out of superlatives here.You have the most amazing team of people - every single one was truly excellent in every respect, and I would use and recommend The Thinking Traveller without reservation." Caroline Gowans (stayed at Phoebe, August 2013)

"Rosie was very helpful and answered all of my enquiries quickly and efficiently." Gemma Nahas (stayed at Scale Nove, August 2013)

"Both of these ladies (Rebekkah and Rosie) made the whole process so easy and made us feel that we were getting real value for money. They never seemed to get fed up with my questions, even though I was asking stuff which was probably available on the website. Loved dealing with them both." Sarah Stordy (stayed at Mia, August 2013)

"Both Poppy and Michela were exceptionally helpful in organising our trip at relatively short notice." Jeremy Stretch (stayed at La Corte, August 2013)

"The communication by e-mail before our holiday was excellent" Hugues Rondeau (stayed at Aphrodite, August 2013)

"Very stress-free experience, everything organized by 'The Thinking Traveller' very well, amazing villa. Most of my dealings were with Poppy who was really helpful and efficient." Carla Geoghegan (stayed at Phoebe, August 2013)

"Poppy and Michela both very helpful." Nicholas Tatum (stayed at Agnantio, August 2013)

"Extremely helpful especially as we had a last minute problem booking hire cars." Frances Sidi (stayed at Le Corti di Cannamara, August 2013)

"A prepared staff, prompt in replies and very attentive to the clients' requirements." Rosella Tallia Galoppo (stayed at Balu, August 2013)

"Wonderful wonderful holiday, brilliant Company, the Villa was everything and more. Thank you." Jane De Jong (stayed at Avra, August 2013)

"Vicky is truly excellent she is lovely to speak to and nothing is too much trouble. I kept having to find excuses to chat with her once CaSale was booked. Vicky takes time to get to know you and your family and so she understands what you want out of a holiday." Nina Hammond (stayed at CaSale, August 2013)

"All outstanding. Far better than any other Villa company we have used." Mary Chubb (stayed at Cubo al Mare, August 2013)

"Everything happened like clockwork..." Patricia Heathcote (stayed at La Mora, August 2013)

"We had a small panic at the last minute as we had not hired a car in time. Michela was extremely helpful in sorting the problem for us." Joanna Edwards (stayed at La Mora, August 2013)

"All very helpful - quick replies to my emails resulting in having a parasol for the pool and advice as to where to find yoga mats!" Janet Smith (stayed at Adagio, August 2013)

"The whole experience was fantastic. V professional and courteous service from Think Sicily - the villa was fabulous and we had a great time." Catriona Lovatt (stayed at L'Eclisse, August 2013)

"Your service is amazing and it was such a memorable trip. Thank you." Tobias Nanda (stayed at Casa delle Sirene, August 2013)

"I only had contact with Michela and she organised everything perfectly." Karen Gallant (stayed at La Limonaia, August 2013)

"The staff at Think Sicily is simply the best. Amazing responsiveness but above all dedicated to creating an amazing experience." Rebecca Messina (stayed at Priscilla and Cubo al Mare, July-August 2013)

"A fabulous job on all fronts." Albert Anelli (styaed at Tenuta ai Fichi, July-August 2013)

"Very caring and helpful. Thanks for filling in all those passport details - much appreciated." Professor Val Wass (stayed at Trullo Selva, July-August 2013)

"Your service is extremely good." Jane Stewart (stayed at Casa Carcicera, July-August 2013)

"The Think Sicily team was fantastic. I cannot say enough how wonderful they all were." Julie Smith (stayed at Il Ciliegio, July-August 2013)

"Rebekkah & Claudia both outstanding. They represent the company extremely well and they are largely what made dealing with Think Sicily such a professional experience." Lyn Mao (stayed at Cala Bianca and Azzurra, July-August 2013)

"Vicky helped us tremendously as we tried to select a booking that would enable all of our large group to stay together comfortably, and travel easily around the island. She answered all our questions, made suggestions, and helped with the booking process." Dr John Griffin (stayed at Il Borghetto, July 2013)

"Thanks for all you did for our booking for Buzza Alta. Much appreciated. The complimentary wine (for our loyalty to Think Sicily) went down very well also - many thanks once again." Caroline Spinney (stayed at Buzza Alta, July 2013)

"Both Clare and Rosie were very nice and professional. They responded promptly to our questions and requests." Mrs Shadow Pine (stayed at Palazzo Colucci, July 2013)

"The service was absolutely excellent from the first contact and throughout the whole process." Torben Nilsson (stayed at Tenuta ai Fichi, July 2013)

"Everything was easy and Clare was fantastic. Very responsive and helpful." Jeannine Medeiros (stayed at Badia, July 2013)

"Vicky and Michela were both great - I loved dealing with them." Simona Stevens (stayed at Clementina, July 2013)

"The service was friendly and efficient & I would definitely use The Thinking Traveller again." Deborah Williams (stayed at Casa delle Sirene, July 2013)

"Very slick and efficient team. You couldn't improve." Susan Charnaud (stayed at Funcia, July 2013)

"Rosanna worked very hard to help us." Mark Laflamme (stayed at Villa San Tommaso, July 2013)

"Rosanna was a great help on our final prep for our villa stay. Poppy was a great help in the initial choice of the villa and I want to compliment her for her great recommendation. The villa stay was so beautiful and my whole family loved it there!" Mr Avtar & Geven Opal (stayed at Le Corti di Cannamara, June 2013)

"Both Poppy and Claudia were great!" Jennifer Walsh (stayed at La Fenice, June 2013)

"It was such a pleasure every time I called I was so confident everything was going to be great. Everything was explained in detail and was very smooth and just and over all great trip!" Ida Margiotta (stayed at La Corte, June 2013)

"Outstanding to say the least! We needed to change our travel dates after our initial booking. Your service was more than helpful and we were not penalized. Thank you!" Mary Jo Boyce (stayed at Lo Scoglio, July 2013)

"Nothing was too much trouble for [the pre-departure team], I had some specific requests which were dealt with promptly." Christine Franks (stayed at Althea, June 2013)

"We enjoyed the whole experience from booking to laying by the pool...." John Buckles (stayed at Masseria Moscala, June 2013)

"A nice reminder of how good service and the personal touch can make a real difference when booking a holiday. The food hamper was amazing - perfect for the first weekend and a great surprise." Neil Bailey (stayed at La Timpa, June 2013)

"Wonderful family gathering in beautiful place managed by superb organisation." Virginia Windibank (stayed at Villa Blanca, June 2013)

"All of the staff we dealt with were unfailingly efficient, friendly and helpful. Their knowledge of the property and the area was excellent." John Vater (stayed at Casa delle Sirene, May 2013)

"Poppy and Michaela were both excellent in terms of their responsiveness and level of communication" Joanne McDonald (stayed at I Lentischi, June 2013)

"All very helpful and polite and helped me with all the decision making. Thanks..." Sarah D'Agapeyeff (stayed at Casa di Pietra, June 2013)

"Completely professional, both also helpful and friendly..." Liz Crotty (stayed at Buzza Alta, June 2013)

"Both Poppy and Rosanna were wonderful. Their attention to detail and knowledge was outstanding... There is absolutely no doubt that we will be using The Thinking Traveller again and will certainly recommend to our friends." Deborah Taylor (stayed at Villa Farli, June 2013)

"(The London team was) knowledgeable and quick off the mark to help out... Barbara was always available and responded to any requests quickly and thoughtfully." K P (stayed at Il Cappero, May 2013)

"Clare gave us great advice and was very knowledgable about properties we enquired about. Rosanna was terrific - responded quickly and answered any questions we had - accommodated all requests." Donna Lutton (stayed at Villa Blanca, May 2013)

"(The London team were) all first class, very helpful and with style!" Jeremy Boadle (stayed at Villa San Tommaso, May 2013)

"Excellent. All the people I spoke to were helpful and informative." Jenny Van de Pette (stayed at Pizzo Castellaro, May 2013)

"Both Katy and Michela were very responsive and informative... Would we recommend The Thinking Traveller? Absolutely, the most conscientious and attentive group I have ever worked with! Wish there was a Thinking Traveller for everywhere!" Jan Kahn (stayed at Pizzo Castellaro, April 2013)

"The service from Vicky and Claudia was terrific. It was like having your own personal travel planner." Regina Hamilton (stayed at Casa Nuvola, April 2013)

"All the London team were fantastic! We have stayed in a few villas in Europe but have never had the level of service/care offered by Katy and Michela. They couldn't have been more helpful... Think Sicily staff booked the helicopter flight to Etna for us. We wanted to do something a bit special and this really was special - well organised and a very memorable experience." Michelle Ryder (stayed at Brezza di Mare, March-April 2013)

"The staff in London were efficient, helpful, informative..." Adrian Coville (stayed at Il Gabbiano, March-April 2013)

"The communication was very good." Anna Nathan (stayed at La Favorita, March-April 2013)

"You do a stunningly good job." Monnie Elliott (stayed at Profondo Blu, March-April 2013)  

"All very knowledgeable and quick to respond to requests/questions... We have already recommended you to others." Carol Allen (stayed at Brezza di Mare, December 2012)

"Rosanna was very responsive!" Gwen Greene (stayed at Casa Nuvola, December 2012)

"It was the personal interactions & assistance with Rosanna that were most helpful... When we are able to come back to your region, we will certainly contact your agency." John Fisher (stayed at Don Arcangelo all'Olmo, December 2012)

"Michela was very responsive, helpful and mindful of our needs. She made excellent recommendations..." Barbara Dean (stayed at La Pergola, November 2012)

"Everyone was incredibly responsive and helpful in comparing the various choices. I was also incredibly pleased with the fast turnaround when we booked Crossing the Rock on a day's notice." Trina Van Pelo (stayed at Casa delle Sirene, Acquamarina and Crossing the Rock, October 2012)

"Everyone was very helpful, pleasant and knowledgable." Anon (stayed at Giara, October 2012)

"Very easy booking and a very friendly service..." David Aitman (stayed at Funcia, October 2012)

"Everything was efficient. Not one issue..." Ian Busch (stayed at Casa delle Sirene, October 2012)

"The London Team were all outstanding and helpful..." Lynn Watanabe (stayed at Don Arcangelo all'Olmo, October 2012)

"Vicky was great and certainly had a big part to play in giving me confidence to go ahead and book." Natalia Ahseshov (stayed at Profondo Blu, October 2012)

"All very efficient, and made to feel special." Neil Pemberthy (stayed at Buzza Alta, October 2013)

"I was extremely impressed by Katy! Her passion for Sicily is palpable, her helpfulness and guidance throughout the booking process admirable... I have booked through various companies around the world in the past, and this is the first time ever I decided to 'report back' afterwards. Katy has a lot to do with this." Johan Conradie (stayed at La Rocca, October 2012)

"Everything was well planned and organized; the pre departure manager was extremely helpful and supporting in all phases of preparation and arrival..." Silke Eisenreich (stayed at Profondo Blu, October 2012)

"The London Team was very responsive to all of our questions and needs..." James Mancuso (stayed at La Pergola, October 2012)

"Everything was very smooth and efficient. We only booked 10 days before we travelled. Being able to provisionally book until I had flights sorted was reassuring..." Mary Murtagh (stayed at Cala Bianca, October 2012)

"Your entire team was very responsive." Ken Colucci (stayed at Respiro, October 2012)

"Both Rosanna and Laura were extremely helpful and all of our questions and queries were dealt with promptly and effectively." Donna Amato (stayed at Villa Elia, September 2012)

"The booking process was very efficient. Katy was infinitely patient waiting for me to confirm dates." Liz Jackson (stayed at Ortigia, September 2012)

"All aspects of reserving, booking, paying and preparing to leave were handled with relative ease..." Larry DiVito (stayed at La Limonaia, September 2012)

"The London Team could not have been more helpful... We would definitely recommend you, in fact already have." Fiona Battle (stayed at Profondo Blu, September 2012)

"I had a lot of questions. Vicky was patient, kind, and informative. She was a pleasure!" JoAnn Giunta (stayed at Principato, September 2012)

"Clare and Michela were both wonderful in assisting me during the booking process and made it all very easy!" Barbara Stainer (stayed at Pietra Nera, September 2012)

"Exceptional staff are amazing a pleasure to deal with... You are a superb company." Nula Roberts (stayed at Profondo Blu, September 2012)

"Although each stage of the process of booking was superb, Ruth stood out for us as more helpful, engaging and genuine than we even hoped for. She is a real asset to the company." Chris Lenaghan (stayed at La Rocca, September 2012)

"It makes such a difference to know that you have a friendly voice at the end of phone to contact if needed." Linda Tenger (stayed at Altea, September 2012)

"We cannot enthuse enough about Clare - very friendly, understanding and knowledgeable, with outstanding communication skills and excellent advice... We have already been recommending you very enthusiastically and also Think Puglia as we're sure that must be great too." Gabrielle Hyslop (stayed at Gioi, September 2012)

"Your overall attention to detail and choice of villas is no doubt why you have received the accolades you have. Well deserved and can't wait to come again! Such a shame you don't cover other areas of Italy or countries in Europe." Philip Harnett (stayed at Bosco degli Ulivi, September 2012)

"All staff were friendly, professional and helpful; this made everything run smoothly and avoided any anxiety - no question was too small." Sue Yabsley (stayed at Masseria Curti Vecchi, September 2012)

"Katy was very knowledgeable on the phone suggesting child friendly villas." Janet Dudley (stayed at Villa Mirabella, August 2012)

"All very professional." Alexander Perros (stayed at Villa Elia, August 2012)

"We had a fabulous holiday. Think Sicily was superb." Dermot Gearty (stayed at Corte del Sole, August 2012)

"Both Ruth and Rosanna were extremely helpful and knowledgeable..." Rob Bird (stayed at Don Arcangelo all'Olmo, August 2012)

"Think Sicily is THE best company we have used (and we have used many). All your people are really pleasant to deal with and eager to please." Tim Woffenden (stayed at Casa Carcicera, August 2012)

"Excellent support provided on all aspects of booking and travel." Diane Lloyd (stayed at Clementina, August 2012)

"The booking process was excellent right up to the pre departure date. All the staff that I was in contact with were friendly and efficient..." Brian Stent (stayed at Ortigia, August 2012)

"Excellent help pre and post booking. Laura was fantastically helpful... I appreciated speaking to people who had not only been to Sicily but who had actually seen the house as well. Very good service indeed. Very good response times." Elaine Moore (stayed at Casa Alma, August 2012)

"Special thanks to Michela for her efficient assistance in the organisation of car hire at very short-notice and also the organisation of the transfers from the airport to house." Coco Chan (stayed at Pietra Nera, August 2012)

"Cannot fault the service. Extremely helpful, attentive and knowledgable." Anna Coxon (stayed at La Limonaia, August 2012)

"Everything about our ThinkSicily holiday has been top class, from our initial enquiries by email, to the returned telephone call, to the brochures and all the email updates - absolutely splendid thanks." Neville John Browne (stayed at Ballata and Poggio Pigio, August 2012)

"I dealt with Ruth and Michela and they were both extremely helpful." Hazel Chenhall (stayed at La Pergola, August 2012)

"We found that all your staff were very helpful and well informed." Judi Palmer (stayed at Le Corti di Cannamara and Itaca, August 2012)

"Vicky was fantastic, lovely to speak to, she didn't tire of my phone calls and questions... Vicky is efficient, very clear and extremely personable." Nina Hammond (stayed at Il Palmento dei Castagni, August 2012)

"Michela, in particular, was very helpful with information and ensuring that all bookings etc. that I needed to get done were finished on time..." Mark Tanase (stayed at Giara, August 2012)

"Every one was very professional and helpful." Lena Zusin (stayed at Ortigia, August 2012)

"Everyone was most helpful and professional." David Matthias (stayed at Il Palmento dei Castagni, August 2012)

"Vicky and Michela were very helpful and Michela's restaurant suggestions were much appreciated." Michala Bateman (stayed at Casa Carcicera, August 2012)

"The service felt personal, cheerful and efficient. They had personal experience of the property we were going to." Jonathan Sedgwick (stayed at Brezza di Mare, August 2012)

"Very impressed all round... Very impressed with your service." Grant Howell (stayed at Al Jafar, August 2012)

"The company appears very well organised and attention to detail is great." Fiona Shoobert (stayed at Il Ciliegio and Clementina, August 2012)

"The booking process was flawless in all aspects. Didn't have any issues to raise at all which says all it needs to... Very, very professional all round. Service level out of the top draw... I do think that you should be credited with offering a level of service that is of a quality very rarely found (if at all) amongst other agencies." Guy Thursfield (stayed at Cecilia, July/August 2012)

"Brilliant service from Think Sicily - very impressed and a massive thank you for making our holiday so relaxing!" Linda Zell (stayed at La Mora, July/August 2012)

"Michela's help in sorting out last minute details was invaluable... Our overall Thinking Traveller experience has been excellent and we hope to come back to you to book another family holiday." Jillian Bizzell, stayed at Casa Romito, July/August 2012)  

"Katy was wonderful and always helpful, we booked the villa on her advice after we had talked for a while about what I was looking for." Luke Cascarini (stayed at Casale Castelluzzo, July/August 2012)

"Clare and Michela were both very helpful and made everything very easy and stress-free... Fantastic service overall... Our holiday was absolutely wonderful. I really want to go back to Sicily and would definitely book again with Think Sicily." Lucie Lorenz (stayed at Altea and Mila, July 2012)

"Katy and Rosanna were great. All our needs and questions were dealt with kindly and promptly... Huw and Rosella have created a wonderful resource for us lovers of the Mezzogiorno d'Italia. Bravi!" Vincent Argiro (stayed at I Trulli delle Sette Sorelle)

"I enjoyed the kindness and efficiency of the London staff." Marianne Pade (stayed at Villa Elia)

"Vicky has been really helpful." Nicolas Coudurier (stayed at Trullo Terra Dolce)

"The team is always eager to go beyond your questions making dealing with Think Puglia a bulletproof experience!" Andrej Besbogov (stayed at Villa Blanca)

"(The staff in London were) very, very helpful with everything." Heather Robinson (stayed at Villa Elia)

"Vicky and Rosanna are very kind and professional." Stefano Scotto Varone (stayed at Trullo Selva)

"Everything was very well organized." Bruno Accou (stayed at Palazzo Colucci, July 2012)

"Rosanna was perfect. She was very prompt to reply and give all information requested." Audrey Prunieres (stayed at Bosco degli Ulivi, July 2012)

"I would absolutely recommend your service to a friend and will use it again when we next return to Italy...only wish you represented villas in other parts of Italy -- and Europe." Christine Reilly (stayed at Bosco degli Ulivi, July 2012)

"Rosanna was great and booked just what we needed for our stay at Villa Elia." Stephanie March (stayed at Villa Elia, July 2012)

"This is the 6th villa we rent with our friends, and this was the best experience so far... The Thinking Traveller is a very good and professional team." Pierre Beauparlant (stayed at I Lentischi, July 2012)

"Michela was always available, answering all our questions. She is terrific, most helpful!" Lucy Lopez (stayed at Clementina, July 2012)

"Wonderful staff, genuinely concerned, bright and helpful." Debra Shapiro (stayed at Respiro, July 2012)

"Clare was wonderful in helping us figure out what would work best for us and was very patient and flexible and friendly!" Audrey Yee.

"Barbara was awesome! It was very helpful having someone to call for information and in case we needed help." Leonard Buccellato 

"Vicky excelled in every aspect of customer service! She's friendly, prompt and responds to e-mails and phonecalls very fast! She's a real pearl and deserves a bouquet of long-stem dark-red roses :) The booking process is customer-friendly, easy and the payment works just the way it's supposed to work...The Thinking Traveller passed the initial test with flying colours...:) Easy to recommend and have done so already." Pekka Lagerblom (stayed at La Rocca, June 2012)

"We are HUGE think Sicily fans. An amazing team of people from start to finish." Derk Hendriksen (stayed at Villa Farli, June 2012)

"This is my fourth consecutive year with your company and I find you better than any other." Justin Byam Shaw (stayed at Masseria Cisterna Rossa, June 2012)

"Rosanna was very helpful in organising our early check-in, as we had a wedding to attend." Caroline Pagni (stayed at Scale Nove, June 2012)

"From moment one, when I spoke to Laura on the phone, I knew that this was going to be a trip to remember. I know that a lot goes on behind the scenes and there are always more people than you know about making things happen, but Laura, Serena and Barbara went above and beyond! I like to think that my family is not "high maintenance", but as time went on I realized that with all of our medical issues, concerns about children, etc, we actually are! Never once was there a complaint, only the highest level of concern and effort." Kristen Bykowski (stayed at Casa Nuvola, June 2012)

"The advice and help that we got on every step of our holiday was outstanding. The booking process was simple and we found it great that we could login to the website to see all the details of our booking. Everything was very clearly explained....Thank you so much for helping us have such a wonderful holiday." Catherine Menzies (stayed at Cala Bianca, June 2012)

"Ruth and Michela were very easy to work with, answered numerous questions and inquiries, and were always very responsive...We've told many friends and family already about The Thinking Traveller and our experience and will recommend to anyone heading to Sicily (or Puglia) to check out your services." John Barnett (stayed at Gli Ulivi, June 2012)

"Both staff dealt expertly and efficiently with my queries and orders. Thank you! Most wonderful holiday. Our family and friends can't stop us talking about it and your company!" Patricia Fitzgerald (stayed at Villa Saracena, June 2012)

"Both Serena and Vicky were delightful to partner with in booking our trip to Sicily. The transition was seamless between the two and their responsiveness was top notch." Anthony Monaco (stayed at Masseria Moscala, June 2012)

"I think your staff are excellent - friendly, knowledgeable, accommodating and can-do. Your best asset..." Nicki Brimicombe (stayed at Casa di Pietra, June 2012)

"Katy was so helpful in answering questions and attentive to our needs as far as options and scheduling. It made the whole process stress-free... Barbara answered our questions quickly and efficiently, and we always felt that if we needed anything she'd be available... Having been to Europe a number of times, and to Indonesia, India, and the Galapagos, we have high expectations, but Il Gabbiano exceeded them. We have also traveled with groups organized by top travel companies, and none did better than Think Sicily. We did go on to Florence and Venice, but Sicily is where I would return, and ThinkSicily is who I would turn to for the arrangements." Gregory Jay (stayed at Il Gabbiano, June 2012)

"Both Katy and Rosanna have been amazingly helpful and efficient...Definitely would reccomend. I would suggest to start think many other places, we love renting villas and were never as satisfied. Think Mykonos, Oxfordshire, Corsica, etc!" Sarina Porro (stayed at Crossing Together, June 2012)

"The London team were terrific... I wish there was a Think Sicily for every part of the world." Eren Tapan (stayed at Badia, June 2012)

"Your London Office staff were outstanding!" William Jodrell (stayed at La Favorita, June 2012)

"Everyone was very good, and the payment process was great... Everything was seamless." Gregory Liguori (stayed at Pietra Nera, June 2012)

"The London office was very helpful and quick at responding to question. Made aware of lots of activities on offer if required..." David Farrington (stayed at Pizzo Castellaro, June 2012)

"Katy did a great job and Serena was very efficient in responding and supporting us." Gautham Radhakrishnan (stayed at Balu, May-June 2012)

"Serena is a great communicator and extremely helpful." Lynn Menzies (stayed at Principato, May-June 2012)

"Both Vicky and Michela were very helpful and responsive... have already passed the website link to several people and at least one of them is seriously thinking of Sicily next year. I would strongly recommend your company to my friends." Brett Herrington (stayed at Casa delle Sirene and Masseria Moscala, May 2012)

"Your London office is a well-oiled machine... your local manager is great." Brian Toller (stayed at I Trulli delle Sette Sorelle, May 2012)

"Rosanna particularly was very helpful with additional requests." Simon Wylie.

"Your company is one of the most professional and responsive companies that I have ever dealt with for vacation rentals. We have rented places in Paris, Italy, Spain and in the US and I would not hesitate to recommend Think Sicily to others..." Christopher Hart (stayed at Oriente, May 2012)

"Michela was very responsive and helpful - we really appreciated all her help - it made a difference!" Kirsten Olsen (stayed at I Lentischi, May 2012)

"Everything was excellent. Your company is top notch and I will definitely recommend you to others." Diane Cancilla (stayed at La Riva, May 2012) 

"The London office was excellent - Claudia was great and promptly replied to any queries.... Would we recommend The Thinking Traveller? Yes! Already telling them how good you are!" Josephine Kellett (stayed at Acquamarina, May 2012)

"We made a last minute booking and it was very well managed with your staff anticipating all the issues so really well done. The fact that we booked and paid for the villa on a Monday lunchtime and your staff arranged to meet us and guide us to the villa that afternoon was impressive. The bags of groceries which they provided FOC was very impressive!" Paul Ingram (stayed at La Limonaia, May 2012)

"Laura, Claudia and the booking process was fantastic and couldn't fault in any way. Top drawer.. Would we recommend you? Without doubt!" Alex O'Neill (stayed at Ballata, May 2012)

"All dealings were excellent - many thanks to all... We hope to use The Thinking Traveller again in the future and have no hesitation in recommending you. All staff from booking our villa to arrviving there and meeting the owner were a pleasure to deal with and made the entire experience easy for us and no hassels or stress, always a bonus!" Fiona Farrell (stayed at Casa di Pietra May 2012) 

"The process and the people behind our booking were faultless. Prior to me making the booking, Katy was very helpful in checking various availabilities with the villa owner for me. I came into your Brick Lane offices to make the booking and was made most welcome by Katy who explained the options and took the booking there and then. Having the option to pay in GBP or EUR is useful. Pre-departure Michela, similarly, was extremely helpful without being intrusive and gave me the confidence that help was at hand if needed. I couldn't have asked for more." Stephen Jones (stayed at Casa delle Sirene, May 2012)

"The house was at the top of the Vicky's suggested list, and it was just the thing for the Hurley family. The entire Thinking Traveller experience was comfortable, smooth, efficient, and helpful." Dan Hurley (stayed at Buzza Alta, April 2012)

"Rosanna was very helpful and tried to give us as much information as possible. She also sought additional information from the in-country agent to answer our queries." Natalya de Lance-Holmes (stayed at Baia dei Turchi, April 2012)

"The London office was outstanding..." Sheila Plotkin (stayed at Villa Saracena, April 2012)

"My experience with the London team was OUTSTANDING. I rate Vicky very highly and she was incredibly helpful and sympathetic to my freelance situation before the holiday. Top marks to her. I didn't really speak to Michela althought the info pack she sent me was excellent." Andrew Hayes-Watkins (stayed at Gioi)

"Great service from London." John Crosby (stayed at Casa delle Sirene)

"Michela really made the booking of La Pergola and arrangements of our events while in Sicily truly special. She provided us a lot of information and arranged our day trips, airport pick up and drop off and sicilian evening cook! All was handled on time and professionally. We really enjoyed all of it! Everyone was so nice and professional... Michela also provided us information on Avis rental car in Taormina which worked out perfectly! The whole Holiday was excellent thanks to Michela!" Gilbert Resultan (stayed at La Pergola)

"Your whole team have been wonderful especially Alex he was just amazing and so so helpfull. Claudia was also a 'gem'... whole company was and is 'class', so much so we want to book again next year!... Barbara wonderfully helpful and although we did not meet her we had the comfort that we could call her at any time... Thinking Traveller a class act." Nula Roberts (stayed at Le Sorbe

"Excellent support; a great experience all the way around... We love Think Sicily and we will use your services again and recommend you to others wholeheartedly." Cheryl Ellis (stayed at Al Plemmirio)

"Vicky and Michela were extremely helpful, informative and prompt in getting back to me and also had good suggestions." Alexandra Larkin (stayed at Casa Carcicera)

"Both Katy and Michela were extremely knowledgeable about Sicily and the properties. They were very patient with my inquiries and always courteous... Superb company, your staff are a credit to you! Also I discovered on my return your excellent Sicilian recipes on your website. I wish I had found that when we were there. It would have given me some inspiration." Lizzie Bowen (stayed at Casa di Pietra)

"Michela was very helpful. She kept in close contact with me and made sure that all of my needs and desires were quickly met. Very personable as well... We spoke with Ornella once or twiceand she was very accommodating... Would we recommend The Thinking Traveller? Absolutely! Impeccable service and fantastic choices of villas." Danielle Giornandi (stayed at Casa Carcicera)

"They could not have made it easier for me. The payment was well coordinated. Katy made sure I had the basic booking information and Rosanna worked all the details and coordinated with the owners to make sure all was ready for our arrival and stay. Another person was the on-site coordinator, Frederica who was also great and available if we needed anything. She was there when we arrived to introduce herself, give us her contact information and checked-in with us a few times to make sure we had what we needed." Mary Anne D'Onofrio (stayed at Don Arcangelo all'Olmo)

"Superb service from London!" Annica Gayer (stayed at Priscilla)

"The booking process was all very satisfactory. Claudia was very helpful and always prompt in returning phone calls and emails." Vicky Steele (stayed at Buzza Alta)

"The professional, yet warm, process was a pleasure to deal with." Paul Slepakoff (stayed at Casa di Pietra)

"Everything was expedited easily and promptly. All questions answered in a timely way... I would surely recommend Think Sicily to anyone who asked or was interested in a trip to Sicily." Janet Allgair (stayed at Casa alla Scala and Villa Armerina)

"All staff were fabulous... All my experiences were professional, courteous, prompt and helpful." Rebecca Head.

"Thanks to the teams in London and Sicily for a wonderful, memorable honeymoon." George Calvocoressi (stayed at Priscilla)

"We would definitely recommend your agency." Ronnie Deutchman (stayed at Giara and Villa San Tommaso)

"We loved the entire experience. Everyone had a great time and we all can't thank you enough for everything you did to make our vacation fantastic. The villa was amazing as is all of your staff. thank you so much." Anon (stayed at Don Arcangelo all'Olmo)

"Really impressed with the whole package. Have used many companies but this was the best. Friendly, informative and felt like a very personal service... Thank you for a really good holiday!" Janet Thomson (stayed at Casa de Arena)

"No complaints. Impressive service. Very responsive and helpful - especially in placing villas on hold whilst deliberating." Ben David (stayed at Il Gabbiano)

"Michela was simply marvellous; providing a very professional service, with a genuinely personal touch. Thank you." Susan Polywka (stayed at Casa di Pietra)

"(The London office was) quick, responsive, professional and efficient." Wiebe Goslinga (stayed at La Fenice)

"Fabulous attentive and knowledgable service." David Wallwork (stayed at Il Palmento dei Castagni)

"We ran into a problem at the Catania Airport...my problem...by leaving the information package on the plane. Your office immediately responded to a frantic email I sent from the rental car office addressing our problem. Terrific response to getting directions to the house." David Powell (stayed at Villa San Tommaso)

"Alex was a great help with advise and liaising with the owners. Michela was very efficient and fast. She sent us a lot of useful information via email and through the post..." Kim Stephenson (stayed at Mila)

"All the staff were very helpful and efficient." Rosemary Naunton Morgan (stayed at Casa di Pietra)

"Michela was very attentive... Ornella was very good." Tessa Birch (stayed at L'Olivastro)

"Ruth and Claudia couldn't have been more helpful." Sara Kozak (stayed at Il Piliere)

"I cannot highly commend Alex or Claudia enough in their efforts to make sure that we chose the correct villa and that everything was ready for our visit to Sicily. They were both always exceptionally helpful and easy to contact..." Jasmin Rahman (stayed at Le Chicas)

"Katy was extremely helpful and accommodating at the booking stage and her local knowleedge was invaluable." Jill Jackson (stayed at Cinnamon)

"(The London Office offered) outstanding customer service." Amanda Brooke (stayed at Cecilia)

"(The London staff were) charming, lovely and so helpful." Ronke Arogundade (stayed at Cala Bianca)

"I found all the staff, especially Ruth and Rosanna to be among the most efficient of agents I or our family have ever used. They anticipated everything and were always one step ahead. Service with a capital S!... Ornella was our local support and very helpful... You are a very efficient organisation and one of the best companies to deal with. Thank you." Catriona Yates (stayed at Crossing the Rock)

"Claudia was very helpful and when she then went on holiday Rosanna took over and was great too." Lady Blackett (stayed at Casa Nuvola)

"All very helpful (in the London office)." Tony Corrigan (stayed at Serralunga)

"Would I recommend The Thinking Traveller? Absolutely - professional, well organised, thoughtful and responsive. brilliant!" Genevieve Duhigg (stayed at Casa delle Sirene)

"First of all, we would like to say thanks at all The Thinking Traveller staff, Katy and Michela, both of them has been very kind and professional." Rosanna Veggetti (stayed at Casa delle Sirene and Ballata)

"Katy and Rosanna were simply outstanding. All queries, requests or problems were dealt with simply and efficiently andd with a real elegance. They acheived a level of service I have not experienced with any other European based travel company... All very good and likely to return to Sicily. If and when we do I would unhesitatingly use The Thinking Traveller again." Christopher Price (stayed at Le Corti di Cannamara)

"Both Ruth & Michela were extermly helpful throughout all aspects of the selection, booking and pre-departure process." Catherine Mortimer (stayed at Villa Saracena

"Claudia was particualrly helpful with our often muddled requests." Catherine O'Neill (stayed at Casa Nuvola)

"After looking at the brochure and spending time looking at various properties on your website, our travel agent dealt with your office to book everything for us. If we had any questions, she forwarded them to you on our behalf. Responses were always efficient and clear. All of our requests were dealt with and answered. It was an easy and efficient process... Many times when you book a vacation based only on pictures and a website, you have some reservations and are nervous about what you will actually find. We were not disappointed by the Thinking Traveller! Your website and information was 100% true to what we received. I would not hesitate to book with the Thinking Traveller again!!" Franco Magliocco (stayed at Palazzo Hedoné)

"Ruth and Claudia were excellent. they gave me the sense of a real personal and knowledgable service." Nick Hatton (stayed at La Corte)

"Exceptional service from Rosanna - very good client service and so big thanks indeed. We did feel looked after. Also appreciated Katy's initial advice." Keith Haviland (stayed at Villa San Tommaso)

"BOTH Claudia and Katy were especially helpful arranging the celebration for our 25th anniversay. It was outstanding!" James Lodestro (stayed at Le Sorbe and Conca d'Oro)

"We were very impressed with the service given to us pre travel... Fortunately we did not need any input from Barbara but having spoken to and texted her I was confident that she was available should we have needed her... I would certainly recommend your company to friends. The service throughout the booking was excellent." Sharon Stewart (stayed at Casa Romito)

"Alex, Rosanna and everyone else I have spoken to has been first rate. From start to finish a wonderful experience and one I would recommend strongly. I will definitely book again!!" Chris Woodhead (stayed at Villa San Tommaso)

"Michela was very helpful. We explored many options over a period of time and she was responsive throughout... The ThinkSicily experience was excellent." Tony Davis (stayed at Priscilla)

"Barbara was excellent and prompt help in sorting out minor problems. Good to have her on call." Stephanie Owen (stayed at Poggio Pigio)

"Barbara was amazing and very helpful." Steven Bishop.

"Ornella was incredibly reactive!" Mardiros Kaloustian (stayed at Villa San Tommaso)

"Didn't meet Ornella but had frequent contact via email and found her extremely helpful and made good recommendations regarding our departure day." Lynn Doughty (stayed at L'Olivastro)

"Ornella was very helpful and friendly. Always called when promised." Alan Fairhead (stayed at Respiro)

"Barbara was very helpful when we needed her." Janet Lear (stayed at Cala Bianca and Lilli)

"All your staff is excellent and very helpful. Especially Federica but also Ornella." Irene Fellner (stayed at L'Olivastro and Casa delle Sirene)

"As a company I cannot fault you. Superb, efficient, professional and generally... outstanding really!" John Fowlie (stayed at Casale Castelluzzo)

"Barbara was very helpful - replied to all texts promptly and efficiently." Karen Roberts (stayed at Casa Nuvola

"Very impressed with the overall company...would use you again... Barbara very helpful and prompt in her responses, we were very impressed by her and she is a credit to your company." Rob Siderfin (stayed at Cinnamon and Villa Principe di Lumia)

"Ornella was terrific." Tamara Joffe (stayed at Casa Carcicera)

"Barbara was very kind and attentive." Gudo van Hal (stayed at Il Ciliegio)

"Very nice people to deal with, efficient and helpful... certainly we would recommend Think Sicily to anyone considering a group venue." Jessica Skippon (stayed at Casa di Pietra)

"We got a very quick response to the problem from Ornella with the washing machine." Darren Jones.

"Federica Musco (our Concierge) was very accessible... Would recommend The Thinking Traveller without hesitation" Liesl Eisenbeiss (stayed at Don Arcangelo all'Olmo)

"We were very happy with everybody we dealt with. Since the first day we contacted the agency, everything went extremely smoothly, and the process of renting a house for a month was completely easy and flawless... Barbara checked in with us one over the phone, and she was great." Simona Stevens (stayed at Il Ciliegio)

"Barbara and Ornella were available, helpful and well informed. I appreciated knowing that they were ready to answer any questions cheerfully. This is a major asset." LI (stayed at Il Gabbiano)

"(The London office was) very helpful - really glad to have Claudia's tip to take paints for my children so that they could paint the pebbles from the beach near Buzza Alta - this kept them busy for days!" Alison Huckle (stayed at Buzza Alta)

"Ornella was responsive and very pleasant to work with." Michael Lewis (stayed at Priscilla)

"One of the best travel agency I have ever seen." Peter Kallay (stayed at Cinnamon)

"Katy always brilliant... Barbara and Ornella were helpful and understanding both great to contact." Callum Innes (stayed at Mila)

"Barbara was very helpful." Imran Musaev (stayed at Pizzo Castellaro)

"Ornella was outstanding in her service." Rashmi Guha (stayed at Gioi)

"Both Ruth and Michela were brilliant." Therese Holmes

"I will most definitely return to Sicily and book through ThinkSicily. Everything was truly excellent - from both the initial booking and information to the actual villa itself." Anna Marie Crescnzi (stayed at Don Arcangelo all'Olmo)

"Very responsive to all inquiries. We sent lots of last minute emails and Rosanna was prompt in her replies. We only spoke to Ornelia on the day of our arrival. She was helpful. We were in contact with Frederica (our Concierge) who helped us set up our Mt. Etna excursion. Always accessible." Gary Pilchak (stayed at Don Arcangelo all'Olmo)

"Claudia was very helpful - really glad to have her tip to take paints for my children so that they could paint the pebbles from the beach near Buzza Alto - this kept them busy for days!"

"Vicky was helpful in providing different dates and her views of the different villas. It's nice to hear from someone that has actually been to them. She was also very helpful in getting us an odd number of days (10) instead of the usual 7 or 14... Barbara was fantastic- very helpful and good with directions! It was very comforting to have someone available if we needed help, she was quick to reply to texts and followed up with us." Elizabeth Lombardo (stayed at Poggio Pigio)

"It was refreshing to recieve such clear and prompt service and advice. When we made our booking we were clearly advised and guided. We appreciated the support and assistance from Michela - we felt she cared that all went well." Daniel Casey (stayed at La Timpa)

"The booking process was extremely easy - Katy was very helpful and Michela was very prompt in responding to my questions. I have to say the team were very efficient and I would certainly book through your company again as a result." Victoria Grantham (stayed at La Pergola)

"Rosanna was very helpful." Anders Gratte (stayed at Villa Favola)

"I would like to say that not only was Claudia of help, but Rosanna was extremely helpful in her absence. Barbara was terrific and very accessible. I'm not sure we would have enjoyed our vacation as much if it weren't for all the chats I had with everyone involved, Ruth, Claudia, Rosanna, Barbara, and especially our caretaker Rosaria. Each person contributed a bit more knowledge about Sicily that helped smooth our trip -- we had no contacts there otherwise and no previous experience in that area, so it really made all the difference." Theresa Kennedy (stayed at Il Gabbiano)

"Both Ruth and Michela were brilliant." Therese Holmes

"Rosaria (the caretaker) and Barbara were terrific and very helpful!" Victoria Row-Traster (stayed at Ballata)

"Michela was really great. Whenever I e-mailed she got back to me very quickly and was always positive and extremely helpful; nothing was too much trouble." Mark Oliver (stayed at Casa di Pietra)

"All communication was responded to immediately. The advice given was good and helpful and everything promised to be done .. was done! Very professional." Susan Dutton (stayed at Casa al Faro)

"All seemed fine - my emails were answered quickly and fully and it was very helpful to have the shopping done and wine ordered in advance of our arrival. The Etna trip was great as well... Both very nice, particuarly good marks to Ornella who sorted our minor plumbing problem." Harriet Joll (stayed at I Lentischi and Casale Castelluzzo)

"Always very responsive...even when personnel changed... Ornella went out of her way to show us the property when we were visiting Sicily last year and she made herself available to assist us several times since then, including upon our arrival." Joe Russo (stayed at Villa Saracena)

"Both Katy and Claudia were very helpful. Claudia also helped us to answer lots of logistical questions about the holiday ranging from flight times to babysitting... Barbara was a star - even when i needed to call her in the middle of the night. Nothing was too much trouble for her and she followed up on all she did." Andrea Morris (stayed at Cecilia)

"Everyone was extremely helpful, making for a very smooth pre-trip preparation and trip itself... Barbara was instantly available and incredibly helpful to us on several occasions. Thank you!" Daniel Shaw (stayed at Villa Principe di Lumia)

"All the people in the office were friendly and knowledgable. They work as a great team. One feels very well looked after... Barbara was instantly available and incredibly helpful to us on several occasions. Thank you!" Liz Lake.

"Excellent advice and an immediate response from Ornella. Thank you." Yvette Yeates (stayed at Aphrodite)

"Barbara was fantastic, super efficient and helpful." Rochelle Heslam (stayed at Cinnamon)

"All excellent from the UK side... Ornella was available and very helpful when I experienced a couple of problems." Beverley Hampton (stayed at Villa Farli)

"Barbara was fantastic and incredibly responsive to any problems we had. Again another touch about the holiday which contributed to peace of mind, to know that if problem arose one had access to almost immediate help." Georgina Perceval-Maxell (stayed at Il Ciliegio)

"Both were very helpful when we had problems with the hire car." Jonathan Elliott (stayed at Poggio Pigio)

"Barbara and Ornella were both extremely helpful with sorting out an AWOL wine delivery which we had ordered privately. They also helped us with taxi bookings and communication problems and were always on hand to help and quick to respond. It was very much appreciated and made our holiday run more smoothly... Both Vicky and Michela were very helpful. It was on Vicky's recommendation that I finally chose L'Olivastro and we were definitely not disappointed! Michela was especially great as our pre departure contact for answering lots of little questions we had and always getting back to us promptly." Katie Dias (stayed at L'Olivastro)

"Can't fault a thing. Especially being a Travel Agent. I am happy to know my clients would get this level of service! Your are the best fo all the villa comapnies!" Carmen Reinstein.

"Katy was very helpful in choosing the right house. Rosanna was very very helpful, it was pleasant to speak to her, she understood all my worries and felt very secure with her. I liked the advised she has given me and she always was very polite and friendly. Thank you so much Rosanna." Ingrid Heuschmidt (stayed at Baia dei Turchi)

"(The London office staff) could hardly be better... Barbara (the Local Manager) was perfect." Peter Herbert (stayed at Cinnamon)

"Both Claudia and Ruth (in the London office) are outstanding." Matthew Bubear.

"Rosanna & all your staff went the extra mile, arranged wonderful dinners and even located a church and priest in Scicli where we renewed our wedding vows....our 50th." Laurence and Patty Guggino (stayed at Villa Farli)

"Both Katy and Michela were very helpful and I had discussions with both of them. The information they supplied was appropriate and helpful to us...Ornella was very helpful and told us how to get to the hospital and then the pharmacy so a big thank you to her... Barbara answered our query on accessing Mt Etna very speedily and acurately. Thank you both!" Nicola Lloyd (stayed at Al Plemmirio)

"Barbara was excellent and responded to texts even outside normal hours - much appreciated." Ian Millward (stayed at Cinnamon)

"Stopped by the London office to make my last installment and enjoyed meeting the team. Everything went smooth... (The Local Support team) were timely, friendly and answered all of our questions." Joseph Loiacano.

"Barbara was fantastic and incredibly responsive to any problems we had. Again another touch about the holiday which contributed to peace of mind, to know that if problem arose one had access to almost immediate help." Georgina Perceval-Maxwell (stayed at Il Ciliegio)

"Both Ruth & Michela were excellent offering advice both before & during our holiday...Your service was fantastic from start to finish. I asked quite a lot of questions & if your staff couldn't help straight away (their knowledge was quite extensive!) they got back to me as soon as possible. " Sara Harpin-Shipley (stayed at Casa Carcicera)

"We have already recommended Think Sicily to friends and clients.You have a great team and great villas." William Otto (stayed at Le Sorbe and Baia dei Turchi)

"Probably the best holiday company I have dealt with. I avoid these surveys generally but you deserve congratulating. Look forward to return to Sicily, perhaps nearer Etna but Puglia prob first (with you)." Martin Knight (stayed at Pizzo Castellaro) 

"Barbara was fantastic and was available to help out immediately when necessary." Vicky Deacon (stayed at Il Gabbiano)

"Service was great. Katy was extremely helpful and patient with us getting our booking organised chopping & changing etc... Barbara was fantastic!" Sam Skinner (stayed at Ballata)

"(The London Team) were extremely helpful...(In Sicily) Barbara was immediately available when we needed her." Chantal Wierstra (stayed at Masseria Moscala)

"All the Think Sicily staff have been nothing but helpful from start to finish." Nicola Saunders (stayed at Crossing the Rock)

"All the staff were incredibly responsive, profession and friendly... Barbara (Think Sicily's Local Manager for West Sicily) was very helpful and immediately available." Jay Hochheiser (stayed at Conca D'Oro)

"Your staff was very friendly, knowledgeable and helpful. Everything went very smooth and uncomplicated." Nils Schlote (stayed at Ballata)

"Excellent service from start to finish!" Nikki Butt (styaed at Conca d'Oro)

"Barbara was very professional and very helpful." Robert Budihas 

"All (the staff) rated top rank. Michela was incredibly prompt in answering any queries and always helpful. Vivienne Ibrahim (stayed at Casa delle Sirene)

"I was impressed with the communication and attention we received during the booking process. I have never received a telephone call prior to departure to check all was in order, as I did from Claudia - exceptional!" Lisa Ruddock.

"Top marks. Could not have been any better... In Sicily everything went smoothly so we didn't really need Ornella, but she did check that we were ok which was nice." Franciske Evans (stayed at Casa delle Sirene)

"The knowledge, patience and kindness of Ruth and Rosanna has amazed me. And I speak with a lot of similar service providers." Giovanni Lega, Italy.

"Ornella is a star!" Derk Hendriksen, US (stayed at Pietra Nera)

"Ornella was fabulous and extremely attentive." Judy Doyno, US (stayed at Villa Farli)

"Booking went very well as the gentleman we spoke to told us he had personal knowledge of the villas we were talking about which gave us a lot of confidence. When we were onsite both Ornella and Max (on Ornella's day off) were very helpful, in particular when our son was ill, Max made arrangements for us to visit the local doctor. Please pass on our thanks to him. Ornella talked the maid into going to pay a parking ticket on our behalf so extra thanks to her too!" Joseph Holderness, UK (stayed at Pietra Nera)

"Very helpful and professional as always. We had forgotten to arrange transport from Catania to Cefalu and one phone call to Ornella and all was sorted. Thank you... Truly our best holiday to date, it was wondeful and we will definitely go back again." Anne Kelly, Ireland (stayed at Oriente)

"Max and Ornella were always very helpful and responsive." Nicola Wherity, UK (stayed at Al Plemmirio)

"The London staff were all excellent as well...Our holiday was fabulous - and we are seasoned travellers who have been many places in Europe, so it is hard to impress us. However, we were impressed by everything connected to our experience with ThinkSicily. Your organization is the best that I've used." Nancy Hargrove, US.

"Excellent service, responsiveness and attention to detail... Ornella was highly responsive to our calls." Sheila Brenmer, UK (stayed at Il Palmento dei Castagni)

"Max was outstanding, an incredible support. Nothing was too much trouble for him, he helped us out several times at the drop of a hat. Think Sicily are lucky to have a support manager of the calibre of Max... Think Sicily are the best company we have ever travelled with, and we have travelled with a lot of high end companies (elegant resorts, powder byrne etc). We would travel again with Think Sicily and would heartily recommend you." Caroline Lotfy, Ireland (stayed at Le Sorbe)

"Excellent service, helpful reliable staff...Max called us when we arrived and organised the meeting with the owners... best services ever seen." Nemeth Imola, Hungary (stayed at Cinnamon)

"(During booking) both Katy and Rosanna were very helpful... (In Sicily) both Max and Ornella were very responsive and conscientious". Juliana Farha, UK (stayed at Le Sorbe)

"Ruth was efficient, friendly and very helpful. She answered all of my questions thoroughly and promptly... Because Think Sicily had organized everything so well we had no need of them! It was lovely, however, to get a text message from Max inquiring about how we were enjoying our stay and asking if he could help us... We have rented villas in Sicily with two other agencies in the past. Think Sicily outdid them both in terms of service and attention to detail." Gretchen Adams, US.

"Andrea was brilliant, wonderful, funny and eternally patient... Ornella was superb. Always available and always able to offer advice and organise things for us. Thanks." Yvette Yeates, UK (stayed at Al Plemmiro)

"The Thinking Traveller's London staff were all very helpful and efficient... Max sent us a couple of text messages, in order to ensure us that we were free to contact him. That was very thoughtful... Great holiday and we definitely want to make use of The Thinking Traveller again." Janne Drangsholt, Norway (stayed at La Rocca)

"Rosanna (in London) was wonderful. This is the 8th villa I have rented through different rental companies and she was fabulous. The best I have worked with... Frederica (our Concierge) helped us. She was wonderful. Her recommendations for beaches and lunch spots were perfect. She understood exactly what we wanted. She was always accessible and never too busy to help." Jocelyn Stewart, US (stayed at Don Arcangelo all'Olmo).

"Both Katy and Claudia were very helpful and provided extremely useful information which helped us choose our destination and also eased our stay once we had decided on a villa." James Meacock, UK (stayed at Archimede)

"Ruth was extremely helpful and efficient... overall we felt Federica did a great job (organising the wedding)... ThinkSicily made our wedding, and the holiday surrounding it, something we will remember forever. The booking, the planning, the villa itself, and the hospitality and food were beyond compare." Paul Hardy and Rob Smith, London, UK (got married and stayed at Don Arcangelo all'Olmo).

"Very helpful and friendly staff." Staffan Holm, Sweden (stayed at Aphrodite)

"Alex and Rosanna were really helpful... When we had a problem with the internet wi-fi connection, the local staff couldnt have been more helpful and sorted it all out the next day with visit from IT engineer and one of the owners - settings on our laptop had to be changed." Jane Sayer, UK 

"Very helpful, especially Ruth who 'designed' our trip for us. Great to know that she had been to these places and knew them already." Gerald Rogers, Dublin, Ireland.

"All very efficient and accommodating. Katy was great, I like to book with people who know their product well." Sophie Hatton, UK (stayed at Casale Castelluzzo)

"(The London office staff were) all excellent, very helpful and responsive." Christopher Evans, California, US (stayed at Buzza Alta)

"Katy was amazingly helpful from start to finish. There were no negative surprises and I attribute that to her." Bruce Marzullo, NY, USA

"I found the booking experience to be effortless and the people involved to be very accessable and helpful." Brenda Rossi, Canada (stayed at Baia dei Turchi)

"Both Ruth and Rosanna were delightful and great to work with." Susan Razzetti, Utah, US (stayed at La Pergola)

"Apart from my Villa Specialist I got some very useful and helpful information from a guy I rang at the weekend to ask about various villas, quite charning." Gaza Westfall, London, UK.

"Andrea was the reason we ended up booking - we were trying to work out flights ourselves and failing! Rosanna was excellent when we had to change the car rentals for our extended stay." Eleanor Logue, UK (stayed at Funcia)

"Rosanna is particularly helpful. Responded to every single email of mine promptly, answered my queries effectively and made all arrangements on our behalf with the hotels." Martin Gan, UK.

"Ruth and Rosanna were awesome." Michael Melio, US (stayed at Baia dei Turchi)

"I always got an email reply to a question in a timely fashion. Payments were very easy....Ornella was great and responded quickly if we needed her." Nancy Luedke,
Madison, US (stayed at La Rocca)

"The service from the office staff was excellent and very efficient, down to double-checking that we had received our voucher and information pack, and planning alternative arrangements in case we hadn't (which it had, right on time!)" Vicky MacBean, London, UK.

"Alex and Renata were very knowledgeable and helpful I was impressed with the promptness with which they replied to my emails." Edward Clair, US (stayed at Balu')

"It was a pleasure to be able to talk to people who actually knew the properties and had time to discuss our requirements." Dominic Strange, Oslo, Norway.

"Service was great - Ruth got back to me really quickly with properties that were available for our short-notice booking, gave me good information on the property and the area." Pete Lawson, London, UK (stayed at Casa di Pietra)

"Alex was very helpful, responding efficiently to requests." Fran Campbell, Surrey, UK (stayed at La Corte)

"All the people I spoke to were very helpfull and friendly, it made the booking process enjoyable and informative." Andrew Brown, UK (stayed at La Corte)

"All were very helpful, and Ruth was knowledgable and understanding when I wanted to change bookings." Jane Allen, UK

"Good telephone conversation pre-holiday and friendly e-mails felt able to ask anything...(We didn't use Ornella or Max) but we get the impression they would be as good as everyone else in Think Sicily." Pauline Whittaker, Hants, UK.

"Thank you for a wonderful last minute trip - the first family holiday for us with our toddler. Everything was perfect. The villa was exceptional and your attention to detail and support assisted us in so many ways. Thank you!" Heather Sturman, UK.

 


BACK TO TOP

Our award-winning on-the-ground Sicily team

Between 2011 and 2017, readers of Condé Nast Traveller have consistently voted The Thinking Traveller as one of the Top Three Villa Rental Companies in the World, specifically mentioning our superb on-the-ground support.

"Chiara is FABULOUS." S.S (Stayed at Crossing Together, May 2018)

"Chiara was wonderful!" Mr Jack Miller (Stayed at Don Venerando, May 2018)

"Annalisa was wonderful! I made a mistake about our flight details, and she re-organized everything instantly so our arrival was smooth. She was unfailingly helpful and kind, always ready with suggestions for restaurants when we needed them. She is the gold standard in ground support."

"Annalisa was simply wonderful! She went above and beyond to help us and sort out problems with the house/water when they arose. We simply can't speak highly enough of her. We always felt as if we had a specialist on our side when necessary!" M.P (Stayed at San Marco, April 2018)

"Chiara was fantastic - nothing was too much trouble. She helped us to hire a car for a couple of days so that we could go exploring, and had some great suggestions for places to eat." E.F (Stayed at La Pergola, April 2018)

"Barbara was just incredible. I knew she was there for me, wherever I might find myself. Travelling alone is a bit of a challenge, and not speaking any Italian, I don't know what I would have done without her to back me up. She is just lovely, so thoughtful and genuine, and your company is extremely lucky to have found her." J.H (Stayed at Casa alla Scala and Archimede, March 2018)

"Alexandra was incredibly helpful with everything. A real star."

"Great - very helpful, particularly with restaurant bookings over the bank holiday Easter weekend when lots of places closed - she managed to find a great spot overlooking the ocean that was open!!" Mr Ben Knight (Stayed at Masseria Gargallo, March / April 2018)

"[Andrea] was outstanding. Can not say enough good things about him. He was always available for restaurant reservations, helped us find the villa etc." Mr Steve Edds (Stayed at Casa Luza, March / April 2018)

"Barbara was amazing, always around to help and gave some really good tips." Mr Simon Ford (Stayed at Villa Armerina, October 2017)

"Barbara was so lovely. She took the time to come to the villa personally to see how we were doing. She was so nice and friendly and genuinely interested in our comfort. What a nice experience to meet her." Mrs Joan Abitabile (Stayed at Masseria d'Estia,  September / October 2017)

"Chiara (and Barbara) were wonderful." G.S (Stayed at Camelia, September / October 2017)

"Should I say Saint Barbara. She was absolutely brilliant." Mrs Hester Bolstridge (Stayed at Villa Armerina, September 2017)

"Andrea was extremely helpful and attentive." Dr Judith Johnson (Stayed at Gioi, September 2017)

"Can't say enough about the excellent service and aid provided by Ornella. She took care of every request with great speed, advice and thoughtful recommendations. She is a real asset to your company." Mr Richard Terapak (Stayed at Rocca delle Tre Contrade, September 2017)

"Alexandra was wonderful. She organised a last minute transfer for us late at night when ours fell through and stayed in touch during our stay to ensure everything was going well. I've never had such helpful, while not intrusive, support and have been recommending the Thinking Traveller to all of my friends." M.O (Stayed at Brezza di Mare, September 2017)

"The best in every way! Made the entire week special. Extremely responsive and so easy to deal with." Mr Steve Higgins (Stayed at Crossing Together, September 2017)

"Barbara was unfailingly polite and helpful and very punctual in responding to our questions and needs." Mrs Nicole Fry (Stayed at Isola Blu, September 2017)

"He was incredibly helpful, polite, professional and made our holiday even more enjoyable! Thank you Andrea." E.W (Stayed at Dietro al Muro, September 2017)

"Bianca was charming, very helpful and always responsive. Similar to the local charm we experienced throughout, she makes the stay so easy and puts the traveller at ease. we would want to interact with Bianca again..." Mr Mark Newton (Stayed at Don Arcangelo all'Olmo, August/September 2017)

"Andrea was really really fantastic." Mr Ryad Yousuf (Stayed at Otiosa, August/September 2017)

"Andrea was incredibly helpful with many things while we were there. It was very useful to have that access. Greatly appreciated." Ms Cleo Brock-Abraham (Stayed at Gioi, August/September 2017)

"Super helpful, nice and accurate." J.B (Stayed at Ortensia, August 2017)

"Annalisa went above and beyond. We got lost and she came immediately and showed us the way to the villa. We are also very dependent on our internet. She helped us solve several problems." D.F (Stayed at Oliva, August 2017)

"Andrea was very helpful and knowledgeable about the location - we really appreciated his recommendations on where to go." Ms Maggie Tushman (Stayed at Marea, August 2017)

"Chiara was most helpful with our requests."

"Barbara is a treasure. She helped us with everything and was super responsive." A.K (Stayed at Masseria d'Estia, July / August 2017)

"Very attentive, very helpful." Ms Michelle Nightingale (Stayed at Oliva, July / August 2017)

"Always responsive, really helpful suggestions and recommendations. A fantastic service locally." D.H (Stayed at La Limonaia, July / August 2017)

"Barbara is superb! You guys really have competitive advantage by offering that kind of help locally. We experienced excellent service from Barbara especially when the kid got sick. All was organised and taken care of!!!" Mrs Julia Farrell (Stayed at Casa dei Gabbiani, July / August 2017)

"Barbara was fantastic. We called upon her often for help / advice and it was such a help. She was full of great ideas. We appreciated the orientation she gave us when she met us for coffee on the first day. It is a novel experience for me to have access to such a person with a villa rental so it was very much appreciated - she acted as a concierge of a good hotel and thus we felt we had the best of both worlds!" M.F (Stayed at Casa di Pietra, July 2017)

"Really helpful in rearranging bookings etc, always answered promptly." Mrs Gail Minter (Stayed at Casa Nuvola, July 2017)

"Fantastic experience with Andrea, he is really helpful." D.D (Stayed at Casa Vera, July 2017)

"Super quick and helpful responses." Ms Christa Diezi (Stayed at CaSale, July 2017)

"Very helpful and attentive!" E.O (Stayed at Mura Mura, July 2017)

"She was without doubt the 'piece de resistance'- thank you Annalisa. So wonderful to have a local manager who was so attentive and knowledgable."

"Andrea was absolutely wonderful and always responded immediately with most helpful recommendations. His restaurant recommendations were #1."

"Very helpful, always available." Miss Louise Clark (Stayed at Azzurra, July 2017)

"Andrea was very helpful and receptive to our needs." T.B (Stayed at Gioi, July 2017)

"Bianca was so helpful and responsive!" B.C (Stayed at Don Arcangelo all'Olmo, July 2017)

"Barbara was excellent and recommended interesting places to visit and fabulous restaurants." Mrs Sally Hammond (Stayed at Isola Blu, July 2017)

"Really helpful and always available. Each time I texted [Chiara] replied within minutes."  Mrs Kate West (Stayed at Estiva, July 2017)

"Chiara was great and always available to help us. We really enjoyed having her be so reliable." J.S (Stayed at Badia, June - July 2017)

All wonderful. If any problem they are there instantly, not that you would have problems but to know you are not alone. Constant text message from Barbara making sure we were alright and if there was anything we needed she was there. Wonderful." Mrs Theresa Tramonte (Stayed at Corte del Sole, June 2017)

"Alexandra was really excellent. She answered very promptly when texted and offered good local information and recommendations for local restaurants in Palermo." M.H (stayed at La Mora, June 2017)

"Alexandra was our local support and she was incredibly responsive and available if we needed her." T.I (Stayed at Chirchiaro, June 2017)

"Andrea was simply great." C.C (Stayed at Mura Mura, June 2017)

"Chiara was amazing. She was extremely helpful with recommendations, booking restaurants, and helping with some issues we had operating the gate. She was always quick to respond and a pleasure to work with. We felt in great hands and had no stress knowing she was there to help. This was amazing benefit of booking with Thinking Traveller." Jenna Fraser (stayed at Baia del Riccio, June 2017)

"Barbara was there anytime we texted her. 1st class service and response." 

"Barbara was amazing and there for us every step of the way. You are lucky to have such a dedicated worker. She was always available be it night or day to answer any questions." L.L (Stayed at Villa Armerina, June 2017)

"Andrea was friendly and excellent in providing more local information to us. He replied to my enquiries promptly." R.D (Stayed at Dietro al Muro, June 2017)

"Chiara is the most amazing person EVER. She couldn't have been more helpful and always responded in a timely fashion. Chiara is a huge reason that we will be renting through your company again." J.Z (Stayed at La Pergola, June 2017)

"Excellent service. Chiara was always available, and quick to respond to texts , phone calls or emails."  T.C (Stayed at Baia del Riccio, June 2017)

"Annalisa could not have been more helpful. She gave great advise and responded to our questions promptly." Mrs Margaret Cameron (Stayed at Casa Alma, June 2017)

"Chiara was terrific and I was constantly asking for information or to arrange something for me. She was always pleasant and responded immediately." P.S (Stayed at La Pergola, June 2017)

"Barbara was friendly and helpful. She could not have been more pleasant or helpful." N.R (Stayed at Archimede, June 2017)

"Barbara was fantastic. Booking us a table at a restaurant and enquiring during the week if everything was going as planned." Mr Simon Lloyd (Stayed at Egesta, June 2017)

"Alexandra was brilliant." Mr Alex Heath (Stayed at Minerva, June 2017)

"Andrea was most helpful. We communicated on a few occasions. Andrea always responded to text messages swiftly answering questions any questions I had. When there was a leak in the roof he dealt with it immediately although it was no problem to us at all. He informed me of what was happening. Again the contact was in no way intrusive yet I was confident that any issue would be well managed. He could not have done better." S.W (Stayed at Donnafucale, June 2017)

"Andrea's help was probably the best part of the trip...most added benefit of using The Thinking Traveller. if every local support person is as helpful, then this is an amazing service." A.N (Stayed at I Lentischi, May - June 2017)

"Barbara was on top of everything. She absolutely took excellent care of us all." C.B.M (Stayed at L'Olivastro, May - June 2017)

"(Chiara) gets a 10! She's exceptional in every way - her command of English, her competency at all sorts of issues and problems, her attitude about issues and problems (read: sympathetic), her charm and friendliness, her accessibility 24/7, etc. etc. She's the reason people rent from companies and not the owners. She really delivered in every way. We were all astounded." L.D (Stayed at Azzurra, May - June 2017)

"Barbara made herself available to us 24/7, with good suggestions of local places to visit and eat at." F.D (Stayed at Isola Blu, May 2017)

"Barbara is totally superb, she got us going from the start...superb topical advice and help all the time we were there. Quite exceptional. A star."

"Annalisa was unbelievably helpful and responsive during our stay. So friendly and attentive and full of knowledge of the area. Exactly who you need as a touch point for the Thinking Traveller in Sicily."

"Barbara was amazing, very welcoming and helpful. She was extremely knowledgeable and quick to reply to requests." Mrs Lakshmi Fernando (Stayed at Al Profondo Blu, May 2017)

"Andrea first-rate. He was incredibly knowledgeable and highly responsive. Got to love the man who brought the wine delivery in-person to ensure we got it!" Ms Leslie Taylor (Stayed at Mura Mura, May 2017)

"Chiara did everything and more that we could have asked. We left a sweater in the car for our Etna trip. She went out of her way to find and recover it for us. Just an example of her care. There was so much less stress with the vacation knowing that she was there for us at anytime." P.H (Stayed at Camelia, May 2017)

"Alexandra was very very helpful. We had some lost luggage n she was on the phone with the airport arranging the pickup. Very professional." P.S (Stayed at Casa Nuvola, April 2017)

"Barbara was excellent - right from the first few minutes when our car hire company had no car for us! Within minutes she had arranged a car with another company if we needed it. Although we had Lucky on site, Barbara came to the villa to see us and was regularly in touch with suggestions and to see how we were getting on." E.S (Stayed at Gioi, April - May 2017)

"Ornella was AMAZING! we couldn't have done our trip without her - her local knowledge, understanding of our needs and being so on the ball was fantastic - always on the end of the phone to answer our questions or personally showing us places of relevance. Fantastic!" Mrs Bryony Toogood (Stayed at Rocca delle Tre Contrade, March 2017)

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"Barbara was brilliant and arranged every thing for us. She really made a very good holiday, great." D.L (stayed at Casa Luza, September - October 2016)

"Alexandra was on hand with good communication but left us also to enjoy our holiday. Was the perfect balance." E.D (stayed at Pizzo Castellaro, September - October 2016)

"We could not speak more highly of them. The support team were each exceptional. The ability to contact them for assistance and guidance greatly contributed to our enjoyment of Sicily. Each responded to our enquiries speedily." Anon (stayed at Il Cappero, Casa alla Scala and Archimede, September 2016)

"Charlotte was absolutely wonderful and extremely helpful - nothing was too much trouble." L.T (stayed at La Limonaia and Pietra Nera, September 2016)

"Ornella was awesome! So helpful and responsive!" J.H (stayed at Crossing the Rock, September 2016)

"Alexandra was lovely and couldn't have been more helpful." Mrs Cecilia Bishop (stayed at Rosina, September 2016)

"Barbara was extremely helpful and added that personal touch by coming to the villa to meet us (and bringing us beautiful pastries!)" Mrs Vanessa Prigionieri (stayed at L'Olivastro, September 2016)

"Ornella could not have done anymore - she was truly excellent." P.D (stayed at Crossing the Rock, August 2016)

"Charlotte was outstandingly helpful, welcoming and charming, for which we were extremely grateful." R.W (stayed at Il Palmento dei Castagni, July-August 2016)

"Barbara Meli could not have been more helpful. Always available & reliable." Alfred DAugusta (stayed at Al Plemmirio, August 2016)

" (Charlotte) She was excellent. She helped me coordinate everything on site and her response time to my questions was very fast." S.B (stayed at Camelia, August 2016)

"Alexandra was 24/7 helpful and we could not have asked for more - she is very kind and friendly - the best." Mrs Birgitte Gram Jensen (stayed at Principato, July 2016)

"Charlotte was a wonderful help to our family all throughout the week. She was there to greet us at the Villa when we arrived and was readily available to answer questions, make reservations, etc during our entire stay." Anon (stayed at Villa Saracena, June 2016)

"Charlotte was amazing, called her our fairy godmother as she seemed able to make anything happen. She had fantastic recommendations for everything--things to do, places to eat, etc." Mr R.K (stayed at Respiro, June 2016)

"The local team was helpful and responsive. Great!" Mr David Katz (stayed at Zeffiro, July 2016)

"Both Charlotte and Barbara were great - could not fault there contribution" Ms Jennifer Wardrop (stayed at La Riva, June 2016)

"Alexandra was very responsive to any questions and we really appreciated the support." Mr Sam McAuliffe (stayed at Buzza Alta, July 2016)

"We have never experienced such professional care and advice from a local rep. Our flight was delayed and she got in touch, offering to book us a taxi and contact the car hire for us. At the villa, every small query was answered immediately. It all greatly enhanced the experience of the holiday. Barbara could not have done more. She was incredibly helpful and efficient, and really enabled us enjoy the holiday knowing that she could iron out any wrinkles.. She was absolutely brilliant: efficient, friendly, knowledgable." Mrs Elizabeth Tregear (stayed at Casa Agave, June-July 2016)

"Charlotte was amazing! We would definitely travel again with The Thinking Traveller! An excellent company!" Ms Gabrielle Messina (stayed at La Pergola, June 2016)

"Again, Barbara as a representative of The Thinking Traveller was outstanding. Barbara's personal service and support went beyond all expectations." Miss Mary LaRosa (stayed at Oliva, June-July 2016)

"There is nothing more that Alexandra could have done for us, the service we received was excellent." Mrs Clare Hendrickson (stayed at Minerva, June 2016)

"Alexandra was fantastic - she was in touch as promised the minute we landed and got us to the villa easily, and was then able to arrange mountain-biking, booking us a restaurant in Cefalu and all the in-house services very easily - so great to have one person to coordinate those little details; made my life very easy to organize for the group, so thank you for that - really made a big difference to our holiday." Mr Oliver Currall (stayed at Buzza Alta, June 2016)

"Charlotte was excellent and extremely responsive." Mr Peter Limbert (stayed at La Limonaia, June 2016)

"(Barbara) She's amazing Happy to call her our friend She went above and beyond and she's fantastic" Mrs Elisa Amoroso (stayed at I Lentischi, May-June 2016)

"Barbara was very helpful and always available. It was a nice touch to visit us and she was charming."Mr James Cadoux-Hudson (stayed at Casa al Faro, May-June 2016)

"Barbara - she was fantastic. Always available to help or answer questions, resolve issues and provide tips. It was reassuring to know she was there in a very unobtrusive way."Mrs Julie Sibraa (stayed at Casa delle Sirene, May 2016)

"Barbara was wonderful and always available for the few times when we had a question or concern. She is such a bright, lovely person and we were so thankful to have her making sure our experience was flawless." Ms Elyse Chambers (stayed at Cinnamon, May 2016)

"Charlotte has excellent knowledge of Sicily and gave excellent recommendations." Mr and Mrs Seller (stayed at Pietra Nera, May 2016)

"Charlotte was a doll! She was so helpful with her directions and suggestions and I loved that she met us at Estiva!" Mrs Mary Cooney (stayed at Estiva, May 2016)

"Fantastic help. Truly a gem. Thank you Barbara for everything--truly sincere and helpful and loving. We are grateful." Mr Alex Sokol (stayed at Cinnamon, May 2016)

"Very helpful, we felt supported as soon as we arrived." Mrs Kay Smith (stayed at Il Gabbiano, April 2016)

"Barbara was attentive and responded immediately and was very helpful."Ms Camilla Ween (stayed at Cala Bianca, April 2016)

"Ornella was an absolute dream to work with! She was thoughtfull and kind and always had the best suggestions for everything we needed. She made our wedding day especially beautiful and memorable. I felt like ornella was more than just a support, she was a friend!" Ms Jessisca Ruggles (stayed at Rocca delle Tre Contrade, March 2016)

"She really put herself out for us, was consistently patient and generous, and a delight to meet in person." Mr Jonathon Lorie (stayed at Casa Luza, April 2016)

"Barbara was very helpful and responded quickly to any problems." Ms Jane Myers (stayed at Casa Nuvola, April 2016)

"Customer service from all members was outstanding barbara was truly wonderful." Mrs Anisa Telwar Kaicker (stayed at Casa Luza, March 2016)

"Barbara has been great. Very responsive and attentive. Its really nice to know that you can rely on someone of problems arise." Mrs Milana Tolins (stayed at Funcia, October 2015)

"Barbara was excellent and responded to all of our requests promptly and i couldn't recommend her highly enough." Ms Gail Anderson (stayed at Minerva, October 2015)

"Very helpful, always available but not intrusive. Pretty much perfect, really." Mr Mark Jefferson (stayed at Estiva, October-November 2015)

"Charlotte was absolutely wonderful. She handled all of our questions, requests and needs for assistance with professionalism and very good attitude." Mrs Elke Beck (stayed at Casa delle Sirene, October 2015)

"Charlotte was absolutely amazing!! Her advice and support were invaluable and made are vacation a success! She always responded immediately and her suggestions never failed." Ms Erin Langdon (stayed at Archimede, October 2015)

"Barbara was fantastic, very responsive and knowledgeable (and patient). She enabled us to do last minute itinerary planning and her recommendations were excellent." Dr Michelle Hooper (stayed at Oliva, September-October 2015)

"Barbara was absolutely superb. Nothing was a problem. Everything we asked was done immediately and in a friendly and courteous manner consistent with the Thinking Traveller experience at booking." Ms Catherine Duffy (stayed at Lillì, September 2015)

"Incredibly helpful and attentive." Mr Michael Symons (stayed at Azzurra, September 2015)

"To have Barbara as a back-up was fantastic!!! She replied to all my texts immediately which gave us the feeling that whatever happened to us she would be there to help! A superb and vital service especially for those of us who do not speak fluent Italian/Sicilian!!!" Mrs Sigrid Vickery (stayed at Pizzo Castellaro, September 2015)

"Barbara-I can't say enough. She answered every email or text right away and we had no problems. It was great to meet her, she came and meet us while we were having lunch. She made reservations and gave us wonderful suggestions. Thank you Barbara, so very much." Mrs Mary Jane Dutton (stayed at Gli Ulivi, September 2015)

"Barbara was fantastic and was always available, even making contact on her day off!" Mr Ernest Willis (stayed at Infinito, September 2015)

"Charlotte was very responsive and helpful." Mrs Babette Standen (stayed at Pietra Nera, August 2015)

"Charlotte was brilliant and very responsive when we needed help." Mrs Jessica Fletcher (stayed at Villa Farli, September 2015)

"Barbara was delightful. A welcome text, a further message warning us about a storm and she also dropped in at the end of the week, with an excellent bottle of wine!" Mrs Juliet Glass (stayed at San Marco, September 2015)

"Very responsive and helpful." Ms Vivienne Ezzat (stayed at Ballata, August 2015)

"Barbara was great very helpful very quick to respond to our questions." Mrs Heather Russo Barker (stayed at Oliva, August-September 2015)

"Excellent support from Barbara." Dr Neil Goodwin (stayed at Oliva, July-August 2015)

"[Barbara M] She was very supportive." Mr Gavin Hewitt (stayed at Poggio Pigio, August 2015)

"Barbara was a star we spoke to her most days and she organised the boat for us and restaurants etc. could not thank her enough, she is a lovely person." Mrs Sophie Ford (stayed at Oliva, August 2015)

"Very helpful and always reactive." Mr Diego Parascandolo (stayed at Crossing The Rock, August 2015)

"Barbara is AMAZING! Thank you Barbara so much for the home visit and the fabulous cake which we couldn't stop eating. Barbara was the perfect mix of discretion and proactivity." Miss CV (stayed at Egesta, August 2015)

"[Barbara] was very helpful and there to answer any questions." Mrs Jennifer Jones (stayed at Principato, August 2015)

"Charlotte responded quickly to all of our requests and resolved any issues we had." Mrs Cathy Spencer (stayed at Ortigia, August 2015)

"Very helpful, reassuring to have a local contact and numbers" Dr Gillian Atkinson (stayed at Cecilia, July-August 2015)

"Very attentive. Immediate responses on questions, regardless of request or time of day." Mr Joel Black (stayed at Casa dei Gabbiani, August 2015)

"Charlotte was very helpful and thoroughly understood our needs." Mrs Kate James-Weed (stayed at L'Olivastro, August 2015)

"Always on hand to make any necessary arrangements even at short notice. Excellent." Mrs Hana Marzban (stayed at Casa Nuvola, August 2015)

"Barbara was very helpful and soon understood the dynamics of our group." Mrs Hilary Birt (stayed at Oliva, August 2015)

"Barbara was excellent." Mrs Victoria Miller (stayed at Lillì, August 2015)

"Barbara couldn't have been more helpful." Mrs Judith Mitchell (stayed at Brezza di Mare, July 2015)

"The staff were all incredible. Vassillis, the maintenance man, was so helpful - clearly very proud of his work, the villa and the area. Lida was really helpful - she came the first day and gave us a lot of tips and then helped with booking a boat hire - she was always responsive. She hunted out a boat for us to hire and made sure all the details of the arrangements were dealt with. She had excellent local knowledge and it was great to know she was there in case of any problems" Ms Louise Hussey (stayed at Filoniki, August 2015)

"Barbara is very nice and helpful but we didn't need her so much." Mrs Sophie Chemello (stayed at La Fenice, July-August 2015)

"Barbara Meli was responsive, knowledgeable and exceedingly pleasant." Mr Richard Trezza (stayed at La Riva, July-August 2015)

"Charlotte is lovely and it's always such a pleasure when she comes to visit us every year. This time we also met Ornella who is also fabulous. The team is great. They have been extremely helpful in every way." Mrs Simona Stevens (stayed at I Lentischi, July-August 2015)

"[Barbara] was amazing. Couldn't have been any nicer." Mrs Plaxy Locatelli (stayed at Al Profondo Blu and Zeffiro, July-August 2015)

"Extremely helpful, quick and efficient." Mr Paul Lynch (stayed at Pizzo Castellaro, July 2015)

"Everything was sorted in a very short time." Mrs Outi Seppa (stayed at Casale Castelluzzo, July 2015)

"Barbara Meli saved our lives on several occasions. She couldn't have been more helpful and available to us." Mrs Caroline Lee (stayed at Il Palmento dei Castagni, July-August 2015)

"Barbara Meli was fantastic and we both felt she really wanted us to have the most incredible holiday - which we did." Dr Peter Moncur (stayed at Poggio Pigio, July-August 2015)

"Charlotte was extremely helpful and effective." Dr Fiona Clunie (stayed at Camelia, July-August 2015)

"Charlotte was excellent." Mr Simon Waller (stayed at Azzurra, July-August 2015)

"Very helpful, we emailed [Ornella] daily with questions and she always found solutions to our queries." Mrs Sue Powell (stayed at Crossing Together, July 2015)

"Everything was great, we couldn't fault a thing." Mr Michael Brown (stayed at Ballata, July 2015)

"One of the Barbaras went absolutely over and above duty...a calming influence and ready to drop everything and rescue when the sat nav led us into suburban depths of Catania...hugely appreciated. Thank you so much Barbara!" Ms Alex Howarth (stayed at Cinnamon and Il Palmento dei Castagni, July 2015)

"Very helpful. Made every effort to help us." Mr David Lloyd (stayed at Infinito, July 2015)

"Very prompt responses." Dr Iain Michie (stayed at Gioi, July 2015)

"Barbara M. was most attentive in an unobtrusive sort of way and very helpful when we need to ask her things. She was readily available by phone and email but fortunately we were able to chat." Dr Jane Stackpool (stayed at Il Gabbiano, July 2015)

"[Charlotte] left us alone which was nice, and extremely helpful when phone lost one day. Very knowledgeable obviously." Mrs Janey Lewis (stayed at Clementina, July 2015)

"Charlotte was perfect! She helped us sort our wifi, in-house cooks, and taxis. We really appreciated her help." Mrs Rachel Jansen (stayed at La Limonaia, July 2015)

"There weren't really any problems but Barbara Meli kept in touch and she was very sweet in remembering to wish our son a happy birthday. A nice touch!" Mrs Joanne D'Andrea (stayed at Il Gabbiano, June 2015)

"Barbara Meli was SO helpful and very friendly." Mrs Lynda Vernon (stayed at Rosina, June-July 2015)

"Barbara Meli is the best, could not have helped us more. She was great in travelling suggestions and restaurant recommendations!!" Mrs Paula Gelsomino (stayed at Casa Nuvola, July 2015)

"Perfect! Barbara was great! Very service oriented." Mrs. Jane Mudge (stayed at Corte del Sole, July 2015)

"Charlotte was wonderful. Very very helpful when we had to contact her on a couple of occasions for advice." Mrs Deborah Harris (stayed at Azzurra, July 2015)

"Charlotte was excellent and very good at helping us plan where to eat out etc." Lady Heather Robinson (stayed at Le Corti di Cannamara, July 2015)

"I cannot speak highly enough of Barbara M. - a very charming lady and answered a whole range of very detailed questions. I do hope you retain her in future seasons." Mr Stephen Beer (stayed at Poggio Pigio, July 2015)

"We had to call [Charlotte] to find the location and she was really helpful - she also texted whilst we were there to make sure the holiday was going well which was a really nice touch." Miss Cleopatra Graves-Johnston (stayed at Casa di Pietra, July 2015)

"[Barbara was] extremely helpful! Could not do anymore!" Mr Thomas Milner (stayed at Oriente, June 2015)

"Barbara was efficient and very helpful." Mr Peter Kysel (stayed at Lillì, June-July 2015)

"[Barbara] was very good at contacting us by text but we were hopeless in replying, as we were having such a good time." Mr Carl Callaghan (stayed at Altea, July 2015)

"Charlotte provided us excellent restaurant choices." Mr Daniel Mudd (stayed at Camelia, June-July 2015)

"Charlotte was amazing - extremely positive and she always delivered. She really transformed what was already an amazing holiday into an exceptional one." Mr David Pagliaro (stayed at Villa San Tommaso, July 2015)

"Charlotte was extraordinary. When we arranged for a car to bring our friend to the house, we realised we couldn't get back to the house in time to meet her there, so Charlotte helped us, at 9pm-10pm, to notify the driver to change the destination and drop our friend at Café Sicilia so we could pick her up there as late as 11pm. She even spoke with our friend to explain the situation. Her responsiveness really impressed us." Mr Joshua Mogal (stayed at I Lentischi, July 2015)

"Barbara was consistently helpful and responsive!" Mr William McGlone (stayed at La Favorita, June-July 2015)

"Everyone from the team was very helpful. Charlotte was absolutely fantastic!" Dr Neena Jha (stayed at Casa di Pietra, July 2015)

"Really excellent." Ms Karin Bonello (stayed at Baglio dei Carrubi, June 2015)

"Charlotte Smith was super helpful and kind." Mrs Vanessa Knudstorp (stayed at Casa dei Gabbiani, June-July 2015)

"They were excellent and went beyond anything we expected." Ms Michele Brooks (stayed at Ortigia, July 2015)

"Very good follow-up from Barbara (especially when we had problems finding the villa on arrival). Good information and follow-up during the entire stay." Mr Ola Haugsrud (stayed at Cinnamon, July 2015)

"Barbara was very good, we did not need much help, but when we were lost she responded straight away, it was early hours in the morning so were glad she replied." Miss Louise Cubbage (stayed at Serralunga, July 2015)

"Ornella was great." Mr Joseph Lonardo (stayed at Crossing Together, June-July 2015)

"Barbara was fantastic not only to help with our lost luggage (and keeping my sanity), but also took care of a last-minute request for a fishing trip. She was accessible, responsive, and very accommodating." Mr Howard Bujtor (stayed at CaSale, June 2015)

"Barbara M. was very helpful & easy to contact." Mr William Neill (stayed at Villa Armerina, June 2015)

"Ornella was extremely helpful and was always there when we had questions. She's lovely. Patrizia was magnificent! From the first day to the last she was so helpful, kind, organised, and ready to fulfil all our requests beautifully." Mr Jacob Kacsik (stayed at Rocca delle Tre Contrade, June 2015)

"Barbara was terrific." Mr M Richard Zinman (stayed at Oliva, June 2015)

"Excellent! Barbara, Gaetano and Gaetano's dad were all very helpful with check-in, check-out and fixing our washing machine." Mrs Denise Phelan (stayed at La Fenice, June-July 2015)

"Barbara was great, Valentina was good." Mrs Jennifer Argenti (stayed at Balu', June 2015)

"Charlotte was great and recommended Hotel Venus for our last day which was perfect, she also answered our queries promptly." Ms Sandy Delap (stayed at I Lentischi, June-July 2015)

"Barbara M. was excellent, there if you needed her but not intrusive and helpful with texts re local events and early warnings of potential power cuts because of ENEL works, as was Gabriella whose welcome (and lasagne) could not be faulted." Dr Peter Rees (stayed at Pizzo Castellaro, June 2015)

"Barbara M. was extremely helpful and replied promptly." Dr Annie Linley-Adams (stayed at Oriente, June-July 2015)

"Charlotte was wonderful. She was flexible and calmly ready to address every problem." Professors Jonathan and Gabriel Lear (stayed at Clementina, June-July 2015)

"[Barbara was] always prompt and helpful when needed." Dr Michael Cole (stayed at Egesta, June 2015)

"[Barbara was] more than excellent in every way." Mrs Jane Staveley (stayed at Casa Agave, June 2015)

"Very helpful and responded quickly to our needs." Mr Nathan Flaman (stayed at Villa San Tommaso, June 2015)

"It was a right level of contact." Mrs Dinah Docherty (stayed at Azzurra, June 2015)

"I had very little contact with [Charlotte] (because everything was well) - but she was very helpful and gave me a superquick answer!" Ms Päivi Salonen (stayed at Azzurra, June 2015)

"Barbara went over and above in providing assistance by recommending and booking a hotel for us near Palermo airport." Mrs Latika Davis (stayed at Acquamarina, June 2015)

"[Federica] was very pleasant and very helpful! We enjoyed her visits." Dr Gary Mauro (stayed at Don Arcangelo all'Olmo, June 2015)

"On point, couldn't do it better myself." Mr Henry Lawson (stayed at Baia dei Turchi, June 2015)

"Barbara was terrific with her daily check in and we felt supported." Mrs Lula Redpath (stayed at CaSale, June 2015)

"Everyone was absolutely delightful and very helpful." Ms Carolyn Gray (stayed at Casa dei Gabbiani, June 2015)

"Barbara was extremely helpful." Ms Flo Deptford (stayed at Al Profondo Blu, June 2015)

"[Barbara] was great." Mrs Ruth Power (stayed at Lillì, June 2015)

"Charlotte was really helpful." Miss Kate Raymen (stayed at L'Eclisse, June 2015)

"Barbara M. was a real star and helped us enormously when we had a problem with a puncture. We can't thank Barbara M. enough for all the support she gave us and what a pleasant lady to deal with. Top marks." Mr Nick Sharp (stayed at Buzza Alta, June 2015)

"[Barbara M.] was there when needed and sorted out the problem without fuss." Mrs Julie Mawby (stayed at La Corte, June 2015)

"Very helpful. Couldn't think of anything more." Frau Angelika Braun (stayed at Cinnamon, June 2015)

"Barbara M. was most helpful, and could have done nothing more." Mrs Fiona Barkhouse (stayed at Poggio Pigio, June 2015)

"Barbara was very helpful by phone when we got lost en route." Ms Victoria Brandon (stayed at Ballata, June 2015)

"Charlotte was very helpful when we needed to speak to her." Ms Clare Risby (stayed at Clementina, June 2015)

"Both Barbara and Salvatore were extremely helpful. They gave us helpful hints and tips. It felt reassuring to know that if there were any difficulties, there were people who could help locally. (As Barbara did when our train was late, ensuring that the taxi was there on our arrival)" Mrs Louise Joyce (stayed at Oriente, June 2015)

"Extremely helpful." Mr Roger Ford (stayed at Ballata, May-June 2015)

"Barbara proved very resourceful and helped us out with the boat trip, which didn't quite go according to plan, but worked out really well in the end! An excellent resource." Mrs Emily Evans (stayed at Corte del Sole, June 2015)

"Charlotte was great. Called her twice about trivial stuff and she was always there and called us back promptly with answers to questions." Mrs Jean Golledge (stayed at Casa al Faro, June 2015)

"Charlotte was terrific, accessible and super helpful. Suggested 3 things which we all enjoyed, and helped arrange snorkelling when we were struggling to find a decent option." Mr Aron Shein (stayed at Casa di Pietra, June 2015)

"Ornella was the BEST!!!!! She was extremely helpful in so many ways. She was available whenever needed!" Mrs Patricia Holloway (stayed at Rocca delle Tre Contrade, June 2015)

"Fantastic, everything went like clockwork. Barbara texted us a couple of times - was great to know someone was there to sort out problems if we had any (but we didn't), but was completely unobtrusive." Dr Anne Hemming (stayed at Casa Agave, June 2015)

"They could not have done anything more at all. They were warm, friendly, responsive and perfectly wonderful." Mrs Dorothy Garland (stayed at Il Canneto, June 2015)

"Very helpful and responsive especially Luisa de Grandi (assistant to Federica) who responded to our queries promptly and with great suggestions." Ms Peggy Ricciardi (stayed at Masseria Costanza, June 2015)

"Barbara M. checked in with us upon arrival, and followed up; this was very helpful. She was easily accessible by text message which I appreciated." Ms Lana Cordes (stayed at Gli Ulivi, June 2015)

"Charlotte was 100% excellent. She resolved the issues that she could change, gave excellent advice, recommendations & tips. Was very prompt and thoughtful in her dealings with us, could not have been more helpful." Ms Kate Lewis (stayed at La Riva, May-June 2015)

"Charlotte was great. She kept her cell phone close by and was always available by text. Very helpful." Mrs Susan Emptage (stayed at Villa San Tommaso, June 2015)

"Very nice." Mr Clemens Von Bechtolsheim (stayed at I Lentischi, June 2015)

"Charlotte always made herself available. We didn't need her but it was encouraging to know that she was there." Mr Simon Wright (stayed at Estiva, June 2015)

"Charlotte responded quickly and helpfully." Mr Jonathan Evans (stayed at Pietra Nera, June 2015)

"Charlotte was always there if you needed anything, not that we did." Mr James Price (stayed at Villa Saracena, June 2015)

"Didn't need any help, and Barbara did contact us to ensure all ok - thank you Barbara." Mr Andrew Ingram (stayed at Pizzo Castellaro, May 2015)

"Very helpful, although we didn't need much help." Ms Jan Fiore (stayed at La Favorita, May 2015)

"Excellent." Mr Sigurdur Ragnarsson (stayed at Lillì, May-June 2015)

"Brilliant." Dr Anthony Sethi (stayed at Baia dei Turchi, May 2015)

"[Barbara] was very attentive and conscientious." Mrs Sonia Trogi-Menard (stayed at La Fenice, May 2015)

"Barbara M.'s knowledge of restaurants was great." Ms Vidho Sood Nicholls (stayed at La Mora, May 2015)

"Charlotte was very helpful, and Vichnu and his family were great." Ms Sybille Sasse (stayed at Villa Saracena, May-June 2015)

"Charlotte was outstanding. We had a car accident in Ragusa and rang Charlotte. She spoke to the driver, sorted out whether we needed to contact the police and helped with the car hire company. Without her help the whole experience could have been very difficult. She was wonderful!" Mrs Kim Walker (stayed at Brezza di Mare, Casa delle Sirene and La Riva, May-June 2015)

"Ornella was very helpful - also took proactively action on her own behalf (like printing the programs for the 'opera night' at the villa)." Ms Sari Baldauf (stayed at Rocca delle Tre Contrade, May-June 2015)

"Charlotte was outstanding. We had some terrible and very stressful delays from Rome to Catania and she helped re-book our car, get a driver to pick us up at 2 am, etc. It was great to know we had someone locally looking for us. Charlotte also helped us find a game shop in Siracusa, which made the trip for my 20 year old. Charlotte is the kind of employee your company should be proud of and work hard to retain!" Mrs Mariann McDonagh (stayed at Priscilla, May 2015)

"Charlotte was very helpful and replied promptly to me when I needed help, she couldn't have done more to be on hand to assist me and I was very grateful for her support." Mrs Alice Fowler (stayed at Casa delle Sirene, May 2015)

"Lovely, very helpful and even though they were only on site once, it worked via text." Mrs Tessa Allingham (stayed at Aphrodite, May 2015)

"Ornella was AMAZING. AMAZING AMAZING AMAZING. Seriously she made the trip perfection. I loved being able to text with her, get recommandations/help coordinating etc. She was incredibly responsive, happy and never made me feel like I was an annoyance - and very professional. PERFECT!" Ms Sarah Larsen (stayed at Crossing The Rock, May 2015)

"Perfect." Mrs Lina McAllister (stayed at Masseria Costanza, May 2015)

"Excellent, again, extremely helpful, knowing [Charlotte] was there improved the quality of our holiday." Mr Richard Furlong Brown (stayed at Archimede, May 2015)

"Completely helpful. Your strength is the quality of your team and service." Mr Chris Cowan (stayed at Brezza di Mare, May 2015)

"Fantastic." Mr Edward Rossdale (stayed at Al Plemmirio, May 2015)

"Barbara was great - did everything we asked, responded quickly to my texts but was in no way intrusive." Ms Jo Brittain (stayed at Casa Agave, May 2015)

"Fabulous." Ms Dilys Farney (stayed at Ortigia, May 2015)

"Charlotte was great. Always contactable and sorted things out extremely quickly." Mr Cyrus Kapadia (stayed at Le Corti di Cannamara, May 2015)

"Barbara and Anna Maria were very helpful and efficient." Mr George Winstone (stayed at CaSale, May 2015)

"Charlotte was in touch the moment we touched down and guided us into the villa. She also helped us out on a restaurant booking - nothing could have been bettered! She was fantastic, texted and called when we landed and was there when we needed her. She guided us in in the dark to the villa." Mr and Mrs Simon and Sophie Hill (stayed at Casa dei Gabbiani, May 2015)

"[Barbara M.] was very helpful and responsive." Ms Anne Pappas (stayed at Casa Nuvola, May 2015)

"Barbara was always there for us. She was our guardian angel and we felt so secure having her available at the end of a text." Mrs Tanya Gitto (stayed at Corte del Sole, May 2015)

"Barbara was very attentive at all times. She arranged a late check at Balu' which was very helpful. She kept in touch with us and was prompt in responding to any of our questions. It was a pleasure to deal with her and she made our travel worry-free." Mrs Tanya Gitto (stayed at Balu', May 2015)

"Fantastic - even arranging a takeaway for us after a long day at Etna." Mr Mario Thomas (stayed at Casa dei Gabbiani, May 2015)

"We spoke [to Charlotte] only twice to introduce ourselves and say we were leaving - charming." Mr John Gordon (stayed at Azzurra, May 2015)

"Daniela looked after us extremely well, and nothing was too much trouble. We found her very helpful and her high standards and eye for detail makes Baia dei Turchi the true gem that we experienced." Mr Marcus Brown (stayed at Baia dei Turchi, May 2015)

"Charlotte was our local support. She checked that we were ok twice during our week at Poggio and we knew we could contact her if we had any problems." Mr James Clark (stayed at Poggio Pigio, May 2015)

"Really good, [Charlotte] helped us out a few times." Mr Gary Lumb (stayed at La Timpa, May 2015)

"Extremely helpful, could not have done more for us." Mr John Gageby (stayed at Cala Bianca, May 2015)

"Very helpful, couldn't have done more." Mr Hugh Morland (stayed at Acquamarina, May 2015)

"The Thinking Traveller's Team is flawless." Mrs Monica Belfort (stayed at La Pergola, May 2015)

"Charlotte is the best travel support person we have ever experienced. She kept in touch by text or email but never was obtrusive. She helped us get tickets printed for our trip to Malta when we didn't have access to a printer and most importantly met us personally when we got lost as a result of GPS coordinates and escorted us to our villa. She is great!!" Mr Edward Lindsay (stayed at Casa delle Sirene, May 2015)

"Barbara was great helping resolve a flat car battery issue." Mr Richard Knight (stayed at Il Gabbiano, May 2015)

"Excellent! We used both [Charlotte and Barbara] when needed and they were prompt and very helpful with advice. We prefer to be left whilst on holiday unless there is a problem and your staff using texts was a perfect way of letting us know they were there if needed but were not calling in every other day." Mrs Karen Riley (stayed at Corte del Sole, May 2015)

"Charlotte kept in touch and was very helpful when we had a power outage." Mr Bob Reichenfeld (stayed at Casa al Faro, May 2015)

"Extremely good. So kind in kindly relaying a message in Italian to a tennis coach." Mrs Sally Browne (stayed at Azzura, April-May 2015)

"Barbara's assistant was very good when we had trouble finding the villa." Mr Alan Brooks (stayed at Acquamarina, April-May 2015)

"Several texts from Barbara, we didn't require anything but felt very supported, thank you." Ms Angela Oglesby (stayed at Brezza di Mare, April 2015)

"Barbara was an excellent resource for this trip. She was super." Mr Jeffrey Ganssle (stayed at Il Gabbiano, April 2015)

"Very helpful and dealing with all enquiries (we didn't have many) on the spot and efficiently." Ms Johanna Reder (stayed at Casa delle Sirene, April 2015)

"Barbara was very helpful." Mrs Margreet van der Zee (stayed at Acquamarina, April 2015)

"Charlotte gets highest honours, sweet, kind, understanding, helpful beyond words. A pleasure and most definitely a wonderful representative of your company." Mrs Maryanne Young (stayed at Baia dei Turchi, April 2015)

"Barbara was helpful and always accessible." Mrs Sarah Kinnoch (stayed at Casa Nuvola, April 2015)

"Charlotte could have done no more!" Mrs Christine Wordsworth (stayed at Pietra Nera, April 2015)

"Charlotte was exceptionally helpful and available at relevant times." Mr Nicholas Dale (stayed at Ortigia, March-April 2015)

"Perfect." Mrs Marina Munoz (stayed at Azzura, April 2015)

"Everything went smoothly so we had no need to use Barbara other than the odd text - but please let her know our friend Pamela from Casa Romita can't praise her enough!" Mrs Helen Hardy (stayed at Brezza di Mare, March-April 2015)

"We cannot say enough of the help and attention we had from your local manager Ornella Agati. She sat down with us to re-shuffle the planned day-trips, considering that we had the bad luck of rain for most of the week. She was wonderful with so many places recommendations to eat, see and enjoy! Ornella was just extraordinary and perfect. I would just steal her from you, if she accepts to come to work in Puerto Rico!" Dr Maribel Rodriguez-Torres (stayed at Crossing Together, March 2015)

"We only needed her the first night finding the place in the dark, but she was very receptive and helpful even at 9:00 at night. She checked in with us a few other times as well." Mr Frederick Wickham (stayed at Casa Nuvola, March-April 2015)

"Charlotte was great." Ms Christine Berrettini (stayed at Mila, March-April 2015)

"Barbara was a great help she directed us to Ballata when we were lost our sat nav gave us a wrong turning and she got in touch with the owner when we couldn't find a clothes line and he bought one within the hour. Barbara also took the trouble to wish Elain happy Birthday." Mr Bruce Rankin (stayed at Ballata, March 2015)

"Couldn't have been more helpful! [Ornella is a] wonderful lady, you are so lucky to have her - made our trip!" Mrs Caryl Terlezki (stayed at Crossing The Rock, March 2015)

"Loved it, your team was great. We have been fortunate to travel a lot and the details you passed us made the trip seamless and enjoyable. Barbara: very responsive and accommodating." Mr Brendan Halloran (stayed at Funcia , November 2014)

"Barbara was exceptionally helpful at all times, very polite." Mr Neil Cowen (stayed at Gioi , October-November 2014)

"Charlotte was very helpful especially when some of our family members couldn't get to the villa because roads were closed going into Scicli. They called Charlotte who immediately contacted the villa groundskeeper to come get them in Modica." Mr Mark Cira (stayed at Le Corti di Cannamara , October-November 2014)

"Short of stopping it raining for one day - nothing. Grand thanks." Mr Ian Holohan (stayed at La Pergola , October-November 2014)

"The local personel were excelent, specially ornella. She gave us anything we needed as a moment notice." Dr Gisela Henriquez (stayed at Rocca delle Tre Contrade , October 2014)

"Charlotte was great! We called her when we got lost and she did a great job of getting a hold of Vishnu to come get us." Ms Fran Gallo (stayed at Villa Saracena , October 2014)

"Ornella was lovely and very helpful." Mr Jacob Kacsik (stayed at Crossing The Rock , October 2014)

"Barbara was terrific and helpful." Mrs Jill Miller (stayed at Cala Bianca , October 2014)

"Words can not describe how fabulous Barbara was to us. She came to our rescue and saved our trip. We loved the apartment in Cefalu, the location, train service, view and all of it, The ability to walk everywhere was great and the close proximity of restaurants was perfect." Ms Sandy Daly (stayed at Zeffiro , September 2014)

"Spot-on. Barbara could not be faulted and even in a text hit just the right note!" Mrs Meryl Harrison (stayed at Corte del Sole , September 2014)

"Charlotte was attentive and there when required, although that was only to open the gates as everything else ran like clockwork." Mrs Lynne Smith (stayed at Cubo al Mare, September 2014)

"Barbara was excellent and helped us locate our carseat which the airline lost." Dr Fionnghuala Fuller (stayed at Corte del Sole , September 2014)

"Charlotte was great. Very responsive to even our most silly questions." Mrs Casey Honeyball (stayed at Poggio Pigio, September 2014)

"Federica was great, local tips and made it seamless for us." Mrs Andrew Grech (stayed at Don Arcangelo all'Olmo, September 2014)

"Ornella was absolutely amazing - she truly made such a difference to our stay that I can't even put it into words." Mrs Anneliis Matthews (stayed at Casa alla Scala , September 2014)

"Barbara was so invaluable in helping us arrange a very special wedding celebration in Sicily, and the day ended up being even more spectacular and wonderful than we could have imagined! She was responsive, so helpful, and thoughtful. Charlotte helped us immensely in arranging the dinner celebration venue, it was great at the Grand Timeo!" Ms Martha Lam (stayed at Il Palmento dei Castagni , September 2014)

"They were really great. Proactive, responsive, always available - just wonderful." Mr Mark Helme (stayed at Villa Armerina , September 2014)

"Barbara was extraordinary. She could not have been more helpful, especially with arranging for our car, the cook, and finding a dentist for my sister-in-law who had a tooth problem while there. Exceptional service!" Mr John Redmond (stayed at Casa Nuvola , August-September 2014)

"Charlotte could not have been more helpful. Her local knowledge and recommendations were excellent." Mr Nigel Halkes (stayed at Al Plemmirio , September 2014)

"Barbara was also incredibly helpful and knowledgeable. Nothing was too much trouble." Ms Amanda Aspinall (stayed at Oliva , August-September 2014)

"Charlotte was great, we had a friend drop in for lunch and they stayed for dinner at which time we needed a taxi to get him back to Catania - she arranged this at very short notice." Mrs Di Ritter (stayed at La Limonaia , September 2014)

"Both Charlotte and Christina were extremely helpful and efficient and made our stay so enjoyable. Christina is also a very good reflexologist and massage therapist. Charlotte was extremely efficient at sorting out any small problems we had and was very quick at getting back to us with any queries we had." Ms Daryl Stevenson (stayed at Al Plemmirio , September 2014)

"Yes, very helpful. Charlotte was able to get us access to the villa an hour early and at very short notice. We also were able to arrange dinner to be cooked at the villa, also at short notice." Mr Michael Lambert (stayed at Buzza Alta , August-September 2014)

"The local support team, Charlotte and Dina (our housekeeper and cook) were just so great. Charlotte literally met us on our arrival at a local restaurant to give us the Yoga mats we had requested. So sweet of her! And Dina....well we all fell in love with Dina. She was so friendly and accommodating.....and even though she speaks little English...we all communicated to each other. She is a great cook!!! Probably the best Eggplant Parm I've ever had. WE LOVED DINA. Give this girl a raise! She never stopped working......" Ms Carol Richman (stayed at Pietra Nera , August-September 2014)

"Barbara was superb and went the extra mile." Kim Humpreys (stayed at Le Chicas , August 2014)

"We didn't need much help from Barbara but she kept in touch by text throughout the week. Charlotte was immensely helpful in sorting out our trip to Etna when we got the dates muddled up." Dr Rosemary Taylor (stayed at Egesta , August 2014)

"Charlotte was amazing and would text back in seconds and sorted out our last day at Donna Carmela and so on. Her local knowledge was fabulous and she clearly loves living in Sicily." Miss Rowena Miller (stayed at Badia , August 2014)

"Barbara kept in daily touch by email, all worked v well. We got to meet her too, lovely lady." Mrs Mel Threader (stayed at Casa Alma , August 2014)

"Charlotte responded immediately after we landed via text and often checked to see if all was well. Really personal care and this must be reassuring should any problems occur." Mr Gary Marshall (stayed at Le Corti di Cannamara , August 2014)

"Excellent. The house manager Rosamaria was fantastic and couldn't do enough to ensure our visit went well and was comfortable. She was a star." Mrs Martina Milburn (stayed at Il Canneto , August 2014)

"Charlotte went the extra mile as she did last time too. Very helpful when our daughter in law was ill thank you very much." Mr Howard Gracey (stayed at L'Olivastro , July-August 2014)

"Barbara was very helpful and was in regular contact. Very impressive." Mrs Kate McLean (stayed at Il Cappero , July-August 2014)

"Nothing! Charlotte returned our texts very promptly with sound advice and information that was very much appreciated. We never met but felt she was always there should we have needed her. Salvatore, the caretaker for La Riva, welcomed us warmly to our accommodation with a bottle of wine and some nibbles - a lovely touch ." Mrs Helen Almond (stayed at La Riva , July-August 2014)

"Made themselves available, helped when we left our camera behind, couldn't have asked for more." Mr Russell Healey (stayed at Zeffiro , August 2014)

"Thank goodness for Barbara!" Mr Mark Witherspoon (stayed at Adagio , August 2014)

"Charlotte was brilliant - coming all the way to us from Catania to meet with us, and recommending the most brilliant restaurants." Mrs Annabel Davidson (stayed at Villa San Tommaso , August 2014)

"Wonderful. All the staff were professional. Barbara in Sicily was in contact often with us and this we appreciated. Just to send a text to say hello and was everything good, meant a lot." Mr Andrew Tramonte (stayed at Ballata , July 2014)

"Barbara is a gem!" Mr Sean Davies (stayed at CaSale , July 2014)

"Charlotte was so lovely and helpful she couldn't have done any more." Mr Sean Davies (stayed at Badia , July-August 2014)

"Barbara was very helpful and always returned calls or texts straight away. She was able to help us whenever we asked." Mr Sean Davies (stayed at Adagio , July-August 2014)

"Barbara was great! lots of texts, but not at all intrusive, checked into see everything was ok - then left us to it, exactly what we wanted!" Mrs Sam Cope (stayed at Egesta , July-August 2014)

"Charlotte was invaluable when we needed a little help with booking a restaurant. She checked in with us regularly without being intrusive & was a definite plus for our stay at the villa." Miss Treena McWilliams (stayed at Villa Armerina , July 2014)

"FANTASTIC. Charlotte is a total star. Knowledgeable, helpful and so kind. Ornella is an amazing resource and has been to our family for years." Ms Rebecca Messina (stayed at Casa Carcicera , July 2014)

"We could not have asked for more- even a guitar for rental in Marsala was sourced for us. Everybody was available 24/7 for all sorts of queries, making reservations, provision of telephone numbers and guidance on small and big matters. We very much appreciated being so well looked after." Mrs Geraldine Thomas (stayed at La Favorita, July 2014)

"Barbara was absolutely fantastic! dont know what we would have done without her. She made the holiday such a relaxing time because she was always a text away.Even when the hire car wouldnt start she had it sorted within the hour. She is possibly the main reason we are thinking of booking with Think Sicily again because nothing was allowed to spoil our holiday." Sally Pyke (stayed at Casa Nuvola, July 2014)

"I actually had most dealings with Barbara, who was marvellous. There wasn't a question she didn't answer and she had an awful lot thrown at her." Stacey Curran (stayed at Pietra Nera, June-July 2014)

"When I needed Charlotte she was very helpful although I never actually met her. I'd rather have it this way round than the usual big show at the beginning of "I'm your rep" and then they turn out to be useless. Well done Charlotte." Francis Charig (stayed at Casa de Arena, June-July 2014)

"Charlotte was really excellent. We had a fairly major problem with our arrival time (our internal flight was moved by 12 hours right at the last minute) and Charlotte was incredibly helpful and efficient in what were pretty stressful circumstances. She was great and a huge credit to the company. It is incredibly reassuring to know that when something goes wrong, someone really is there to help." John Vater (stayed at Casa delle Sirene, June-July 2014)

"I rate Barbara D'Agostina a 10 on a scale from 1 to 5 [...] . I cannot say enough about your ground support service -- she was worth every cent I paid for the three week vacation. She was my lifeline and I feel I know her. She, like Claudia, ensured that my trip was meaningful. I owe both -- especially Barbara, a debt of gratitude." Anne Maxfield (stayed at Casa Nuvola, June-July 2014)

"I liked how Barbara checked-in to make sure all was well, but did not intrude. She always responded to any inquiries I had in a timely way." Megan Donnelly (stayed at Masseria Moscala, June-July 2014)

"Couldn't have been more helpful, quick responses and sorted all very efficiently." Fiona Pringle (stayed at Casa al Faro, June-July 2014)

"Couldn't have done more. They were fantastic!" Jennifer Wells (stayed at Pizzo Castellaro, June-July 2014)

"The way that the team checks up on us during the visit and takes every suggestion and acts upon it is excellent. Helps make a perfect vacation." Charles Best (stayed at Egesta, June 2014)

"When I needed to change a reservation, Charlotte was right there for me. If you get lost, she is there for you." Joseph Melchione (stayed at Pietra Nera, June 2014)

"Charlotte was fantastic. We lost our son's passport at the airport on our arrival and she couldn't have been more helpful - calling the airport to see if it had been found; taking delivery of the emergency passport and meeting us in Siracusa to hand it over." Joanna Clark (stayed at Casa di Pietra, June 2014)

"Charlotte was very helpful." Howard Gracey (stayed at Clementina, June 2014)

"Amazing. Responded to everything we asked quickly and really made a visible effort to help. Felt very supported." Simon Bucknall (stayed at Pietra Nera, June 2014)

"They were very helpful and were available when needed.Ornella helped us and visted us one evening." Liborio Ferracane (Stayed at Rocca delle Tre Contrade, June 2014)

"All the documentation provided was excellent as was availability of help on the spot.....not that we needed much but it was there." Jean Symons (stayed at La Timpa, June 2014)

"I thought they were great. Barbara was very good, and extremely efficient. She arranged a half day boat hire for us at a fantastic price. She really couldn't have been better.