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Client reviews of The Thinking Traveller team

 

The Thinking Traveller Team is a dynamic, enthusiastic group whose sole aim is to help you get the most out of your destination: the best villa for your group and the best holiday experience possible. The London based Villa Specialists offer expert advice, not only about The Thinking Traveller's villas - all of which they have visited and often stayed at - but also about Sicily, Puglia, the Ionian Islands, the Sporades Islands and Trancoso in general: what to see and do, how to get there, activities for children, etc. Once you have booked, our team of Experience Specialists will ensure you have all the information necessary to get the most out of your trip and that everything runs smoothly.

Once on holiday, you will be able to call upon our award-winning on-the-ground staff, who are there resolve any problems you might encounter, and give you information, tips and advice. They know their particular destinations and the Thinking Traveller villas in their area like the back of their hands, so you will always know you are in good hands!

Return to the main client reviews page >>


Read feedback for:

The London Office
The Sicily local team
The Puglia local team
The Ionian Islands local team
The Sporades Islands local team
The Corsica local team


 


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Our London based teams of Villa and Experience Specialists

"Always helpful with an quick response to our questions, we enjoyed all the recommendations made from restaurants to beaches and towns." D.A (Stayed at Lamia Bianca, July 2017)

"Claudia was fantastic, and made every effort to be responsive."

"Brilliant! Poppy a star and all team super efficient and professional - a joy to deal with them." Mr Aeden Macgreevy (Stayed at Masseria Cisterna Rossa, July 2017)

"Everyone was absolutely fantastic, patient and helpful. I left everything until the last minute and I thought you were so nice to help so much with the last minute plans, ordering wine, changing my mind on what we were going to do. Thank you." Mr Luke Gamble (Stayed at La Mora, July 2017)

"I thought that the whole team were excellent. Any questions I had Laura was able to answer very quickly with a full detailed response." Mr Andrew Saunderson (Stayed at Lilli, July 2017)

"We were delighted with all our dealings with Thinking Traveller staff." J.C (Stayed at Mura Mura, July 2017)

"Knowledge and expertise of your London team was excellent. Nothing was too much trouble for them. Always replying to emails promptly. Booking and payment process easy, liked our own secure page as a family group we could all pay for different things easily." Mrs Sue Powell (Stayed at Posidonia, July 2017)

"It was a pleasure dealing with Poppy and Jessie with faultless service throughout. I have recommended to our friends." Mr James Robinson (Stayed at Kastanida, July 2017)

"Can't really say enough good things about our whole experience and Laura was fantastic." F.B (Stayed at Casa Agave, July 2017)

"Extremely helpful and accommodating with all requests. the entire team went the extra mile to ensure a successful trip." Mrs Dorothy DioGuardi (Stayed at Tenuta ai Fichi, July 2017)

"Professional, responsive and very knowledgeable. Excellent team!" Mrs Lesley Gallagher (Stayed at Trulli della Mirandola, July 2017)

"Claudia and Isabelle were both incredible. They answered every question promptly and with in depth information. I can not say enough good things about their help. Claudia was so wonderful to deal with!" P.M (Stayed at La Favorita, July 2017)

"They were massively efficient, helpful and proactive - supremely professional" Mrs Liz Heathfield (Stayed at Villa Armerina, July 2017)

"Isabelle was very helpful. It was a last minute booking and Isabelle was very efficient and fast in arranging all the details with the owner." F.I (Stayed at Nido al Mare, July 2017)

"I found the team to be very helpful and accommodating." Dr Lloyd Delaney (Stayed at Acquamarina, July 2017)

"Very attentive with excellent immediate follow through." Mr Robert Luzzi (Stayed at Casa Agave, July 2017)

"Very good. If it wasn't for Susanna, we would not have booked with Thinking Traveller. She sold the villa and Meganissi brilliantly and without pressure." Mr Ian Fuller (Stayed at Christina, June / July 2017)

"Your London term are excellent. Great customer service and support." J.P (Stayed at Agnantio, June / July 2017)

"The team were a true pleasure to work with, attentive and helpful. We would throughly recommend them to any of our friends and followers." Ms Sarah-Louise Marks (Stayed at Adesso, June / July 2017)

"Fantastic back up service, nothing seemed to be too much trouble and everything worked perfectly." Mrs Madeleine Barber (Stayed at Isola Blu, June / July 2017)

"Susanna was extraordinarily competent and charming. Your team is outstanding as well." Mr Charles Biederman (Stayed at Ortensia, June / July 2017)

"Every interaction was extremely professional and useful. The team are friendly, knowledgeable and happy to go the extra mile to ensure you have a wonderful holiday." Mrs Mary Brownbridge (Stayed at Maristella, June / July 2017)

"You were just perfect." Mrs Mylene Rizzo (Stayed at Trullo del Sale, June 2017)

"The service and followup with the London team was fantastic! A big thank you and kudos to Poppy who came to our rescue at the last minute and arranged a villa for our group in Sicily within one day's notice." Mrs Lauren Thomas (Stayed at Terrarossa, June 2017)

"Excellent service, everything we asked for was actioned." T.G (Stayed at Jura, June 2017)

"We've found the London team to be very approachable, knowledgeable and professional on the phone and their email communication is excellent - they are quick to respond and their emails are beautifully written." Mrs Vivien Hunot (Stayed at Filoniki, June 2017)

"Everything perfect - have recommended this company to friends already (even before we went on the holiday!)" Mrs Fiona Coope (Stayed at Il Palmento dei Castagni, June 2017)

"I thought Laura was always attentive and helpful with her suggestions and responses to my questions. I appreciated how she and Poppy were able to anticipate our concerns and questions." Mr Christopher Lynch (Stayed at Balu, June 2017)

"We cannot praise enough the initial warm welcome we received from Poppy, the absolute efficiency and speed of responses and then the in-depth information from Jessie (and likewise absolute efficiency and speed of responses). They were both a joy to deal with." H.A (Stayed at Ortensia, June 2017)

"Susanna and Claudia were awesome to work with. Both were patient, helpful and knowledgeable, suggesting different experiences that made our trip very special." Paul and AnnMarie Ferraro (Stayed at Masseria Costanza and Crossing Together, June 2017)

"Fantastic back up service, nothing seemed to be too much trouble and everything worked perfectly." Mrs Madeleine Barber (Stayed at Isola Blu, June - July 2017)

"Excellent and quick responses. Very organized, so helpful, and professional."

"Every interaction was extremely professional and useful. The team are friendly, knowledgeable and happy to go the extra mile to ensure you have a wonderful holiday." Mrs Mary Brownbridge (Stayed at Maristella, June - July 2017)

"Cannot fault them" T.N (Stayed at Brezza di Mare, June 2017)

"The service and followup with the London team was fantastic!" Mrs Lauren Thomas (Stayed at Terrarossa, June 2017)

"We dealt with Eve, she is so knowledgeable, professional, nothing is too much trouble, absolute delight to deal with, so happy she is our contact." Mrs Theresa Tramonte (Stayed at Corte del Sole, June 2017)

"It was wonderfully easy to deal with the team, from the beginning to the end." Mrs Marta Martin (stayed at Badia, June 2017)

"The whole process is painstakingly worked out, leaving very little to chance. Any slight thing that does go wrong is dealt with quickly and efficiently. As usual one learns more about a company when there is a problem than when everything goes smoothly. It seems to me that the whole experience is very well balanced between a clear online process and the very personable, friendly and efficient personal call or email option." Mr Tim McInnerny (Stayed at Epipleon, June 2017)

"They were supremely helpful in selecting the right villa and were always responsive and timely." Ms Lin Howard (stayed at Trullo Alice, June 2017)
 
"Very responsive. Impressive." Mr Samuel Perroni (stayed at Villa San Tommaso, June 2017)

"They are always very helpful and proactive in terms of providing assistance." Mr Trond Jensen (Stayed at Acquamarina, June 2017)

"No negative comments at all. They were super efficient, extremely knowledgeable, kind, friendly and patient and no request was too much trouble for them." Mr Torkel Alfthan (stayed at Casa Alma, June 2017)

"All pretty wonderful...will recommend to others for sure." T.I (Stayed at Chirchiaro, June 2017)

"Very quick responses, efficient, helpful, friendly, knowledgeable - worked hard to ensure we got the best out of our time on both islands." Mrs Sarah Wilson (Stayed at Iremia and Lithia, June 2017)

"The team was very responsive and attentive." Mrs Jenna Fraser (stayed at Baia del Riccio, June 2017)

"London team was fantastic. Poppy immediately contacted me upon my inquiry and Maria was amazing in all aspects of planning." Ms Julie Tuttle (Stayed at Villa Elia, June 2017)

"The London team was excellent. Responses to inquires were often same day, emails were well written, on point and included accurate and helpful information. Well done." Mr Michael Goldstein (stayed at Villa Eterea, June 2017)

"They were all very efficient and helpful" Mrs Teresa Hicks (Stayed at Pikermi, June 2017)

"Both Susanna and Maria were wonderful. Very supportive." V.L (Stayed at Bosco degli Ulivi, June 2017)

"They couldn't have been more helpful. A genuinely pleasant experience." S.M (Stayed at Casa Carcicera, June 2017)

"Incredible, professional, polite, the best booking agency I have booked through and I will always use your agency again." Miss Madeleine Thomson (Stayed at Casina Elia, June 2017)

"Both ladies (Eve and Eleonora) were informative, very helpful and friendly. They have both to be commended for their style of communication and helpful character. 1st class in their roles."

"Susanna and Laura were great and very helpful before we actually arrived in Sicily. The company is very professional. Our questions were answered immediately with accuracy." L.L (Stayed at Villa Armerina, June 2017)

"Isabelle is always friendly, efficient and helpful." Mr Rick Oakley (Stayed at Lamia Bianca, June 2017)

"Always very helpful, kind and reachable!" Mrs Carmen Maria Simon (Stayed at Montaltini, June 2017)

"Eleanora was extremely efficient and helpful, just great!" G.L (Stayed at Fontana, June 2017)

"Jessie has been outstanding throughout the transaction and made my 50th celebrations a positive experience." V.L (Stayed at Oneiro, June 2017)

"Very helpful and accommodating. If one person was away someone else would step in - very efficient and friendly." Ms Lauren Mele (Stayed at Trulli Andrea, May - June 2017)

"Always exceptionally efficient and helpful." D.N (Stayed at Hippokampoi May - June 2017)

"Maria (and before that Isabelle) were very helpful and replied in good time - I did ask quite a lot of questions and they were always able to assist." Ian Biller (Stayed at Villa Blanca, May - June 2017)

"Incredibly response and helpful" T.B (Stayed at Rosina, May - June 2017)

"The London team was fantastic: responsive and gracious." J.W (Stayed at Zeffiro, May - June 2017)

"Everyone was very helpful and dealt with any queries with great efficiency." Mrs Margot Pattison (Stayed at Palazzo Colucci, May - June 2017)

"Simply the best." Mr Richard Furlong Brown (Stayed at Ortigia, May - June 2017)

"Matilde was very responsive. Poppy and Matilde are always so warm and courteous!" Mrs Chris Street (Stayed at Eden, May - June 2017)

"Always helpful and willing to find out answers to additional questions." Mrs Lee Wicks (Stayed at Agnantio, May - June 2017)

"They were amazing & efficient! Nothing was too much trouble and I can't rate them highly enough." A.W (Stayed at Loggos View, May - June 2017)

"Eleonora should get a 6 or 7 for her efforts. She is patient, knowledgeable, helpful and rises to my twisted sense of humor. For arranging for me to see NO snakes at all in a two week period makes her eminently qualified. Thank you to her for all her help!" L.D (Stayed at Azzurra, May - June 2017)

"Laura was unbelievably helpful at every step."

"The communication from Susanna and Jessie was exceptional - they replied promptly to emails and had so much useful information to share. Nothing was too much trouble for either of them." Mrs Mary Read (stayed at Casa di Pietra, May - June 2017)

"The London team (Susanna & Eleonora) were excellent. Always quick to respond and check info and very patient." D.L (Stayed at Tamaricciu, May 2017)

"Very efficient, especially Susanna who could not be more helpful and considerate. My husband and I felt she went that extra mile to ensure everything was pitched perfect for our holiday." Mrs Denise Maiden (Stayed at Lilaea, May 2017)

"Excellent as always."

"Both Poppy and Matilde were exceptional with their time and service." Mr Paul Matthews (Stayed at Melitini, May 2017)

"We cannot say enough good things about our whole experience with The Thinking Traveller. A truly professional outfit from start to finish." Mrs Nuala Gleeson (Stayed at Lo Iazzu, May 2017)

"Absolute pleasure to deal with, so helpful and accommodating no matter what the request." Mrs Lakshmi Fernando (Stayed at Al Profondo Blu, May 2017)

"Giulia was in particular very helpful at sorting my last minute requests. I was travelling for work in US up to the day of travel for Sicily, and she ensured that we found solutions." Ms Leslie Taylor (Stayed at Mura Mura, May 2017)

"Jessie was responsive, helpful and generally fabulous." P.H (Stayed at Camelia, May 2017)

"The team were fantastic and made everything very easy to do." Mr Nicholas Reeves (Stayed at Il Palmento dei Castagni, May 2017)

"Very impressed with the team and their knowledge." S.W (Stayed at Pikermi, May 2017)

"The level of services and offer of assistance was pitched at entirely the right level for us." Mr Joe Dudman (Stayed at Acquamarina, May 2017)

"I cannot say enough great things about Maria! She was so very helpful, went far above and beyond the call of duty, was always professional and responsive. A+++++++" Mr Alexander Sotelo (Stayed at L'Argentiera, May 2017)

"As before the London team is beyond wonderful. My questions were answered quickly and they were most helpful and pleasant." Mrs Maryanne Young (Stayed at Sighilli, May 2017)

"They were all terrific! All enquiries were handled quickly, professionally and with good humour - we felt like we knew them all!" S.J (Stayed at Althea, May 2017)

"Cannot fault my experience with London team! So helpful and speedy responses." S.C (Stayed at Mura Mura, May 2017)

"Everybody is GREAT!!" Mr Richard Macaluso (Stayed at La Fenice, April - May 2017)

"Poppy and Claudia were very responsive and answered all our questions quickly and clearly. Poppy was very helpful in narrowing down our villa choices." Ms Nancy Flint-Budde (Stayed at Villa Eterea, April 2017)

"Laura and Poppy were both extremely responsive and helpful. We had to do a number of changes and also think about further changes and they were extremely constructive and gave very useful thoughts at each stage." Mrs Joanna Chew (Stayed at Al Profondo Blu, April 2017)

"Lorna and Laura were on top of everything n answered my questions immediately." P.S (Stayed at Casa Nuvola, April 2017)
 
"They were terrific. Very responsive." Mr Mike Kelly (Stayed at Corte del Sole, April 2017)

"Eve was excellent - reserving the villa for me for a few days while we sorted out dog care. She followed up regularly and let me know that the villa was still available (while I still sorted out dog care!). She also mentioned that she had been to the villa and it was lovely. Maria was efficient at arranging our experiences (meal in villa, etna 4x4, Modica and Siracusa). You have a fabulous team - attentive and knowledgeable." E.S (Stayed at Gioi, April - May 2017)

"Everyone couldn't have been more efficient, helpful and willing to go the extra mile in terms of information and answering my questions swiftly and accurately. Paying was easy and uncomplicated." Mrs Bryony Toogood (Stayed at Rocca delle Tre Contrade, March 2017)

"Lorna and Claudia were amazing and went above and beyond the call of duty. Super professional yet fun and soooo patient." Mrs Beatrice Tosti di Valminuta (Stayed at Baia dei Turchi, January - February 2017)

"The service provided by Isabelle was excellent." E.D (stayed at Pizzo Castellaro, September - October 2016)

"The London team was excellent." Ms Ilene Trabolsi (stayed at Crossing the Rock, September - October 2016)

"A first class service. Commendable response times to queries, a pro-active approach and high levels of courtesy." Mr Adrian Wade (stayed at Lithia, September 2016)

"Everyone was great from start to finish. Made the entire experience very smooth." Mr Bryan Wetzel (stayed at Ballata, September - October 2016)

"The whole process went very smoothly. Lorna and Jessie were very helpful and answered all my questions promptly." Mrs Liz Williams (stayed at Oneiro, September 2016)

"From start to finish it was excellent." Ms Corrinne Hearn (stayed at Casa al Faro, August-September 2016)

"On the ball, excellent and quick with responses - a credit to the Company." S.D (stayed at Casa Nuvola, August-September 2016)

"Efficient and helpful. Understood our requirements." Mr Richard Vickery (stayed at Secondo Amore, August-September 2016)

"Charming, helpful and knowledgable." Ms Kim Lewis (stayed at Cape Lougi and Ortikia, August 2016)

"Both Eve and Matilde were fantastic to work with. They were prompt and informative with answers to each question asked." S.H (stayed at Penio, August 2016)

"Very efficient, professional and responsive." Mr Benjamin Coles (stayed at Panorea, August 2016)

"The London Team was outstanding!! We are a well traveled group and our experience with everyone at The Thinking Traveller was incredible.. from the concierge service to the pre planning and the trip itself." Mr Darian Boyle (stayed at Crossing The Rock, April-May 2016)

"Friendly expert advice from start to finish; always quick to respond and not just with answers but with great suggestions that showed expertise and knowledge of island . Extremely impressed." S.C (stayed at Casa Romito, July 2016)

"AMAZING! Their guidance was most useful in planning our honeymoon. I loved working with both of them [Susanna and Jessie]. All my questions were answered in great and efficient detail." S.B (stayed at Camelia, August 2016)

"Everyone we dealt with was pleasant and professional. It was a personal service." D.J (stayed at Potami, August 2016)

"Very professional and friendly team. I always felt they went the extra mile to ensure the I felt comfortable with all the arrangements." I.M (stayed at Giara, July-August 2016)

"Excellent service throughout from everyone we dealt with." Mrs Hannah Russell (stayed at Serralunga, July-August 2016)

"All were wonderful - answering my (many) questions and responding immediately and thoughtfully to my emails. They were great." Mrs R.C (stayed at Adriana, July 2016)

"Everyone has been of great help and catered to every need!" Mrs E.O (stayed at Mura Mura, July 2016)

"Everybody was fantastic. super helpful and prompt in assisting guests in all travelling arrangements and plans during the stay." Anon (stayed at Don Venerando, July 2016)

"Superb customer service. Could not have been more impressed by knowledge levels, courtesy and helpfulness. They are excellent representatives for the company." Miss N.C (stayed at Casina Elia, July 2016)

"Staff were an absolute highlight, Lorna and Laura both. Brilliantly helpful, so thorough, so above and beyond. Very helpful to talk with people with actual knowledge of the properties and areas, so useful in planning & deciding. You can tell a lot about an organization by how it reacts under stress, and when fires near Cefalu forced us to re-route less than 48 hours before arrival the TT crew kicked it into high gear. We never doubted you'd work with us to figure out a suitable alternate plan, and you did." Mr R.K (stayed at Respiro, June 2016)

"The London team were amazing and so quick to respond to emails – thankyou." Ms Jennifer Wardrop (stayed at La Riva, June 2016)

"The Thinking Traveller is a wonderful service overall and we would definitely use it again!" Ms Tiffany Bauer (stayed at Camelia, July 2016)

"Great to work with. Very competent and helpful. Liked the entire experience." Mr Leonard Lombardi (stayed at Villa Principe di Lumia, June-July 2016)

"Claudia was fantastic. She was prompt, efficient, gracious, and very knowledgable." Ms Claudia Kapinck (stayed at Villa Tasca, July 2016)

"They were really helpful, friendly, and lovely to deal with." Ms Charlotte Fay (stayed at Ballata, June-July 2016)

"Excellent personal service throughout - Lorna couldn't have been more helpful and made the whole process very easy and enjoyable." Mr William Rice (stayed at Trullo Selva, June 2016)

"The Team was exceptional. My emails were quickly answered with full and detailed information on any question or concern that I may have had." Miss Mary LaRosa (stayed at Oliva, June-July 2016)

"Efficient, effective, exceptional service. Bright, professional and friendly people to deal with." Ms Mandy Soule (stayed at Loggos View, June 2016)

"Amazing team...appreciated all the little touches like the map of Sicily and the message highlighting restaurants and sites of interest." Dr Neera Jeyabalan (stayed at Mura Mura, June 2016)

"They were absolutely fantastic - a very personal and professional experience." Miss Clare Stirzaker (stayed at Geoeli House, June 2016)

"The service was first class which is why I booked the holiday. Curtis was incredibly thorough and helpful." Mrs Sharon Higgs (stayed at Melina, June 2016)

"Really easy to deal with the entire team - all queries handled directly and efficiently - thanks very much." Mr Oliver Currall (stayed at Buzza Alta, June 2016)

"Extremely knowledgeable and efficient, responding quickly to any queries." Mr Trevor Pritchard (stayed at Casale Nuvola, June 2016)

"Brilliant team and extremely helpful." Mr Simon Hackett (stayed at Casale Castelluzzo, May-June 2016)

"They are all lovely helpful people with great ideas and all the answers. They gave me confidence and made everything easy." Mrs Paula Wall (stayed at Bosco degli Ulivi, June 2016)

"The best travel service I have used. Attentive, thoughtful and responsive." Mr Alexander Vaulkhard (stayed at Villa Armerina, May-June 2016)

"All of the team were excellent and I would (and have) highly reccommend." Mr Peter Limbert (stayed at La Limonaia, June 2016)

"All excellent. I am a very particular about details and this experience has been excellent in every way. Your team is amazing." Mrs Elisa Amoroso (stayed at I Lentischi, May-June 2016)

"Nothing to improve upon - knowledgeable, responsive and efficient." Mr Chris Cowan (stayed at Ortigia, May-June 2016)

"Very very impressed with services from start to finish." Mrs Gwyneth Coombs (stayed at Tenuta ai Fichi, May-June 2016)

"Everyone really very helpful and nice to have continuous contact throughout the process. I asked a few questions in advance and all were answered." Ms Katherine Richardson (stayed at Althea, May 2016)

"The team are absolutely fantastic.... Can't fault them at all" Mr Barry Cook (stayed at Lamia Bianca, May 2016)

"I have never experienced better service than we received with you. Susanna's help in finding the right villas was invaluable, and I cannot praise too highly Laura's attention to detail in helping to plan and assemble our two weeks of day-to-day activities. She is exceptionally efficient and proficient. Both of them are strong reasons to recommend The Thinking Traveller to friends." Mr Donald Head (stayed at Casa alla Scala, May 2016)

"The reason I booked with your company in the first place is because Poppy went above and beyond by phoning me when she felt her emails had gone astray. (She was right, for some reason I had not received anything from her.) Matilde was extremely responsive: I always received answers that gave me confidence and guidance." Ms Janet Forman (stayed at Helena, May 2016)

"Very impressed. Staff seem friendly, knowledgeable and motivated." Ms Teresa Machan (stayed at Archimede, May 2016)

"The team was responsive, courteous and efficient." Mrs Alison Montague-Jones (stayed at Archimede, April 2016)

"Excellent. Good communication on the team as I was handed off when people went on vacation. I was impressed that there was always someone who was working on my vacation." Dr Rebecca Dabora (stayed at La Limonaia, April 2016)

"You were all incredibly helpful, prompt in replying and totally lovely!"Ms Camilla Ween (stayed at Cala Bianca, April 2016)

"Very helpful team who got back to me when not immediately available on phone. I felt I could ask for advice or extras at any time"Ms Jane Myers (stayed at Casa Nuvola, April 2016)

"Our experience has been truly great. Thank you so much for creating a perfect holiday for us." Mrs Milana Tolins (stayed at Funcia, October 2015)

"Both Isabelle and Catarina were knowledgeable and incredibly helpful." Mr Lee Cannon (stayed at Buzza Alta, October-November 2015)

"Very helpful and attentive and responsive to emails - the personal touch." Mr Stephen Allen (stayed at Lo Iazzu, October 2015)

"By a distance the staff were the most helpful, best informed and quick to respond of any travel company I have ever dealt with. Nothing was too much trouble; no query was too trivial." Mr Mark Jefferson (stayed at Estiva, October-November 2015)

"Friendly and helpful, very pleasant to deal with." Mrs Helen Evans (stayed at Brezza di Mare, October 2015)

"The whole experience was superb, from beginning to end, thank you, London team and Tamara." Mrs Barbara Insley (stayed at I Trulli delle Sette Sorelle, October 2015)

"All made finalising our holiday very easy, excellent team. Thank you all." Mrs Shona Beattie (stayed at Scale Nove, October 2015)

"I was duly impressed with everyone I spoke to at the London office. Everyone was extremely helpful, courteous and professional." Mrs Elke Beck (stayed at Casa delle Sirene, October 2015)

"We thoroughly enjoyed our stay in the villa, which was amazing. I also found your team to be extremely helpful. Our trip went so smooth and I will give The Thinking Traveller much of the credit. We loved it so much we wound up renting another villa in Puglia for the second week of our trip." Ms Carolyn Sanborn (stayed at Casa Carciera, September-October 2015)

"Everyone on the team was professional and very attentive. Email turnaround was less than 24 hours. While in Sicily, texts were responded to promptly." Ms Gemma Zecchini (stayed at Camelia, October 2015)

"Eve & Claudia were both excellent to deal with. Helpful, knowledgeable and efficient." Ms Tara Scichilone (stayed at Le Chicas, October 2015)

"Exceptional attention to detail." Ms Jill Pack (stayed at Ballata, October 2015)

"Very friendly, very professional" Ms Evelyn Spreitzer (stayed at Zeffiro, September-October 2015)

"Incredibly quick and efficient response to emails." Mrs Mary Miller (stayed at Rocca delle Tre Contrade, September-October 2015)

"All excellent - pleasant, efficient and knowledgeable." Miss Lisa McCaffery (stayed at Jasmine, October 2015)

"Both Ruth and Claudia were really helpful and responded quickly to any enquiries." Mrs Claire Butcher (stayed at Brezza di Mare, October 2015)

"We could not have asked for a nicer and more helpful and knowledgeable team of people to help us." Mr Tony Mellor (stayed at La Pergola, October 2015)

"Always responsive even at an early Sunday morning hour. Excellent." Ms Diane Van Wyk Daly (stayed at La Rosa dei Venti, September-October 2015)

"As with last year's holiday. The service is really excellent." Ms Christine Douglass (stayed at Al Olivar, September 2015)

"Everyone was excellent - proactive and responsive in a friendly and courteous way." Ms Catherine Duffy (stayed at Lillì, September 2015)

"The London Team was excellent. Very responsive." Mr Joseph Schleppi (stayed at L'Argentiera, September-October 2015)

"Everybody was fantastic and super helpful!" Ms Tami Buhr (stayed at Al Plemmirio, September 2015)

"Ready to answer all questions. Competent and knowledgeable." Ms Kathy Loscalzo (stayed at Trullo Guara, September 2015)

"Ruth and Michela handled all the pre-departure details beautifully. The process was seamless and easy." Mr Richard Frey (stayed at Masseria Costanza, September 2015)

"From the beginning Curtis was so very helpful, he was very knowledgeable about the Villas and the areas and helped us pick out a great Villa. Catarina was also very helpful and answered all my questions about our Villa and also helped us choose a place to spend our last day before our flight-which was fabulous." Mrs Mary Jane Dutton (stayed at Gli Ulivi, September 2015)

"The team were excellent and everything was handled swiftly. It was good to know we had someone there if we needed them." Mrs Helen Gallagher (stayed at Hippokampoi, September 2015)

"All 100% positive, all my questions and queries were answered promptly, thoroughly and efficiently!" Mr Vito Cilenti (stayed at Trullo Gaura, September 2015)

"Absolutely invaluable. One of the best aspects of the company." Mrs Patricia Findlay (stayed at Crossing The Rock, September 2015)

"Everyone in London was terrific to work with. They were eager to answer my questions and assisted in every way possible. Good job to all!" Mrs Susan Horne (stayed at Trullo Rosmarino, September 2015)

"Catarina was wonderful to deal with and answered all queries promptly. On her day off her colleague Michela was equally as supportive. They made the planning very simple and stress free." Mr Ernest Willis (stayed at Infinito, September 2015)

"The team Eve and Catarina were excellent and very helpful and knowledgeable." Mr Michael Stevens (stayed at Gli Ulivi, August-September 2015)

"Both Vicky and Matilde were excellent. They were both very forthcoming and prompt in answering our queries and requests." Mr Christopher Gordon (stayed at Ondine, August-September 2015)

"I am always confident that any problem will be solved." Mr Steve Howard (stayed at La Fenice, September 2015)

"Friendly, helpful and very personal. Easy to contact and both Vicky and Catarina replied the same day which was great." Mrs Karen Simpson (stayed at Infinito, September 2015)

"Maria gave me all the atention, Very important suggestions that made our trip better! I can describe Maria: PERFECT AND EFFICIENT." Ms Ana Maria Silva (stayed at Trullo Rosmarino, September 2015)

"Both Poppy and Matilde were excellent." Mrs Mel Gearty (stayed at Avra, August-September 2015)

"Very easy to work with and helpful no matter what the question." Mr Louis Gasperut (stayed at Althea, September 2015)

"All of the team have been unfailingly helpful and courteous." Mr Barry Cook (stayed at Casa Agave, September 2015)

"I can't praise the team highly enough. They evidence a truly high standard of customer service and effective communication. Any inquiry was replied to almost instantly and I was made to feel that my holiday was their sole focus. I appreciated the joined-up communication between Eve and Maria which again made me feel that I was safe with The Thinking Traveller. And it gave me great confidence to know that both had practical knowledge about the villa and local area. The handover to the Italian manager, Tamara was also excellent." Mrs Morag Redwood (stayed at Trullo Terra Dolce, September 2015)

"Everyone was super." Ms Deena Berton (stayed at Casale Castelluzzo and Ortigia, August 2015)

"Maria did an excellent job. Very patiently responded to my questions and concerns." Mr Vito Nardelli (stayed at Trullo Selva, August-September 2015)

"First class, friendly and efficient. Emails or telephone calls are responded to quickly and efficiently." Ms Frances Holliday (stayed at Clementina, August-September 2015)

"Very proactive and professional without being pushy. You had already set a very high expectation for our holiday based on this interaction." Mr Alfonso Delgado (stayed at Trullo Rosmarino, August-September 2015)

"Caterina was extremely helpful and responded to our (many) queries swiftly and usefully." Mr Simon Allen (stayed at Azzurra, August-September 2015)

"Susanna was amazing - so on top of everything - nice, helpful, informative and quick to respond. Could not have received better service. Claudia was great too." Mrs Heather Russo Barker (stayed at Oliva, August-September 2015)

"Both Curtis and Claudia were very helpful. Claudia was fantastic in providing all the information we required." Ms Luana Cutifana (stayed at L'Argentiera, August 2015)

"The London team were superb... Attention to detail is a very big part of my life and I really valued that it seems to be a big part of The Thinking Traveller Philosophy." Mrs Kate Arton (stayed at Hippokampoi, August-September 2015)

"I was highly impressed with promptness and detail of all communications. Susanna and Catarina were a delight to work with. The Thinking Traveller is the best travel experience company that I have ever worked with." Mrs Deborah Van Nest (stayed at Gli Ulivi, August 2015)

"All were very helpful and excellent service from the entire team. Can't fault anything." Miss Tejshree Dave (stayed at Casa Alma, August 2015)

"I actually had most of my contact with Eve, who was extremely professional and patient, even outside of working hours on a Friday evening." Sig Paolo Ricci (stayed at Trullo Melograno, August 2015)

"Really impressive team, very well organised and think of everything to make arrival as smooth as possible. Many thanks!" Mrs Kirsten Higgins (stayed at Baia dei Turchi, August 2015)

"Very happy with all aspects of the London Team." Mr Pardeep Saran (stayed at Casa dell'Arco, July-August 2015)

"All very efficient and helpful." Mr Graham Moore (stayed at Villa Farli, August 2015)

"The entire team from London to Sicily were incredibly attentive and informative." Ms Andrea Schreiber (stayed at Casa delle Sirene, August 2015)

"Eve was exceptionally helpful in our initial planning of trip, and in fact everyone we spoke to at Thinking Traveller was lovely. Very good experience." Dr Alison Greenwood (stayed at Nerina, August 2015)

"Excellent and very helpful." Mr Peter Spivack (stayed at Minerva, August 2015)

"Everyone was efficient and Catarina very helpful in the week or so before departure." Mr Paul Marston (stayed at Villa Armerina, August 2015)

"Always great experience to deal with your team who is helpful and proactive in recommending things before the holiday." Ms Julia Farrell (stayed at Baglio dei Carrubi, August 2015)

"Eve & Claudia: thank you once again for a fantastic, quick, efficient and friendly service. You made everything so easy and found solutions for our requests. The service and client relationship management team (Eve, Claudia, Barbara) are a huge factor in this satisfaction, make everything ten times easier than it could be. Everything is flawlessly, everyone knows what they are doing and information is passed seamlessly across without any additional work for us. Don't change anything!" Miss CV (stayed at Egesta, August 2015)

"It was good to know there was someone there to ask for advice and help." Mrs Jennifer Jones (stayed at Principato, August 2015)

"I feel Vicky really knows my family and what we are going to enjoy most about our holidays in Sicily. I trust her opinions and she does over and above what she should do to make sure we are going to have a wonderful holiday." Mrs Nina Hammond (stayed at Casa di Pietra, July-August 2015)

"Very helpful and seemed genuinely interested in our travels" Dr Gillian Atkinson (stayed at Cecilia, July-August 2015)

"Very helpful. Dealt with our every request. Very prompt and informative." Mr Joel Black (stayed at Casa dei Gabbiani, August 2015)

"The pre departure team was very helpful. They helped us with our cars to boat rentals. Before departure they sent us a list of place we could eat nearby and the villa was fully stocked prior to our arrival" Mrs Himani Dugar (stayed at L'Argentiera, July 2015)

"Very helpful. Even with the small details" Mrs Deborah Sutton (stayed at Villa Saracena, August 2015)

"Everyone in the London office was extremely helpful and knowledgeable." Mr James Thomas (stayed at Iremia, July 2015)

"Overall a smooth process and always willing to answer any questions we had." Mrs Hana Marzban (stayed at Casa Nuvola, August 2015)

"Very reactive, helpful and friendly without being pushy. It was a pleasure to deal with all the people I spoke or wrote to and you made our holiday organisation as stress free as it could have been. Thank you!" Mrs Sara Nelson (stayed at Althea, August 2015)

"It all worked perfectly, and everyone was so helpful and efficient" Mrs Helen Sheridan (stayed at Palazzo Ducale Guarini, August 2015)

"Consistently very good. Knowledgeable, professional and available even after normal working hours." Mrs Chris Clarke (stayed at Lithia, August 2015)

"Both Susanna and Claudia were outstanding. Very polite and well spoken. They were helpful, professional and gracious. I enjoyed working with them. Excellent rating for both." Mrs Alicia Piazza (stayed at Oliva, July 2015)

"Very efficient, helpful and courteous." Mrs Mo Lancaster (stayed at Villa Farli, August 2015)

"All perfect - kind, thoughtful and not overly fussy. Also paperwork kept to a minimum which was great." Mrs Lucilla Lunn (stayed at Cinnamon, August 2015)

"Really helpful, very friendly and understanding." Ms Lisa Stirling (stayed at Trullo Rosmarino, August 2015)

"Excellent - answered queries, came up with suggestions." Mrs Penny Lines (stayed at Trullo Selva, July-August 2015)

"The London team was excellent and I really enjoyed working with them all." Ms Jodi Markoff (stayed at Casa dei Gabbiani, August 2015)

"Any questions were dealt with very promptly and so I had complete confidence prior to departure that all would be well." Ms Louise Hussey (stayed at Filoniki, August 2015)

"The level of service has been excellent and the communication from beginning to end was fantastic." Mrs Sarah Enright (stayed at Maristella, August 2015)

"Everybody was so helpful, responsive, and informative. The entire team went above and beyond and helped me to plan not just my stay at the villa booked through them, but also to fix our itinerary for the rest of our stay." Mrs Julie Katz (stayed at Le Antiche Pajare, August 2015)

"Very nice persons, available, ready to help and quick." Mrs Sophie Chemello (stayed at La Fenice, July-August 2015)

"The best team we have experienced. This was our 10th villa holiday and your team provided an exceptional service." Mr Ray Pomfret (stayed at Phoebe, July-August 2015)

"The London team is wonderful, I feel lucky to have visited it in persona last year and hope to be back soon." Mrs Simona Stevens (stayed at I Lentischi, July-August 2015)

"Very helpful and made the booking really easy." Dr Michael England (stayed at Christina, July-August 2015)

"Excellent customer service." Ms Michele Weil (stayed at Casa alla Scala, July 2015)

"[Ruth and Claudia] could not have been more helpful or courteous." Mrs Plaxy Locatelli (stayed at Al Profondo Blu and Zeffiro, July-August 2015)

"We're extremely impressed with the courtesy of all the London team, the speed with which they answered our emails, and with all their practical advice. Maria was wonderful at sorting out our last day, down to the last detail. Also great to be able to talk to the same person on the phone." Mr Philip Johannes Lafeber (stayed at Cjase Madrac, July-August 2015)

"All the team members were helpful and efficient and very tolerant of our change of vehicle details bother could not have been more helpful." Ms Catherine Hamilton (stayed at Pikermi, July 2015)

"They were all brilliantly efficient and took real trouble with all the arrangements." Mrs Jacqueline Woolf (stayed at Masseria Scippi, July 2015)

"People were extremely helpful!" Mrs Outi Seppa (stayed at Casale Castelluzzo, July 2015)

"The London team was exceptional -- every step of the way. Curtis was exceptional and helped us work out our strange dates, booking and payment process was simple and efficient, Maria was outstanding, helpful, accessible." Ms Claudia Church (stayed at Casa Romigi, July 2015)

"It was really fantastic that Susanna had been to the villa itself as she was able to advise first hand on the house, area etc and it was pretty spot on. I would like to thank Susanna for suggesting we fly in to Naples (as the flights were v expensive to Bari/Brindisi by the time of booking). She proposed we go to Amalfi coast etc which was an excellent suggestion and rounded off our trip perfectly." Mrs Kate Rice (stayed at Ai Trulli, July-August 2015)

"Faultless on both occasions we booked "thank you"." Mrs Lucy von Weber (stayed at Casa Chiara, July-August 2015)

"Catarina did an excellent job and even emailed detailed instructions to travel to the villa avoiding the motorway." Dr Peter Moncur (stayed at Poggio Pigio, July-August 2015)

"Very professional and reliable." Ms Mitra Rifai (stayed at Maristella, July-August 2015)

"All good." Mr Leslie Burrough (stayed at Avra, July-August 2015)

"Very professional and helped us promptly with any questions we had." Mrs Sue Powell (stayed at Crossing Together, July 2015)

"Excellent!" Mrs Anne-Catherine Creed Bovill (stayed at Oneiro, July 2015)

"Our experience was great across the board." Mr Michael Brown (stayed at Ballata, July 2015)

"Very responsive and helpful." Mr David Lloyd (stayed at Infinito, July 2015)

"Curtis helped us and he was brilliant." Dr Iain Michie (stayed at Gioi, July 2015)

"Very helpful and efficient." Mr Peter Gellatley (stayed at Ondine, July 2015)

"We found everything had been thought out for us and, while we are very experienced travellers in Italy and Sicily in particular, it's always reassuring." Dr Jane Stackpool (stayed at Il Gabbiano, July 2015)

"I think they were all most helpful." Mrs Carolyn Barker-Mill (stayed at Yasemia, July 2015)

"Excellent from start to finish, a really professional, bright and forward-thinking lot you seem to be." Mrs Janey Lewis (stayed at Clementina, July 2015)

"No comments. Very helpful, knowledgeable and most importantly: pro-active and on the ball." Mr Rob Abenroth (stayed at Lillì, July 2015)

"Catarina and Poppy were both fantastic. They always responded with helpful information and were so friendly and prompt. I felt so much more prepared for the trip, and booked more activities with their help." Mrs Rachel Jansen (stayed at La Limonaia, July 2015)

"Isabelle was extremely helpful with our booking but we didn't have an awful lot to do with her once our booking was very efficiently completed. Our main contact was Claudia, our pre-departure manager, who couldn't do enough to help with our many and varied questions and bookings/changes of plans, etc. She was better than EXCELLENT!!" Mrs Joanne D'Andrea (stayed at Il Gabbiano, June 2015)

"Impressive customer service. Second to none." Mrs Lynda Vernon (stayed at Rosina, June-July 2015)

"Very happy with all our contacts." Mrs Tone S Ovrebo Johannessen (stayed at Ortigia, July 2015)

"I would recommend your team to anyone interested in travelling to Sicily!!" Mrs Paula Gelsomino (stayed at Casa Nuvola, July 2015)

"Isabelle couldn't have been more helpful! Excellent." Mrs Lynn Hawker (stayed at Cape Lougi, July 2015)

"The London team were extremely helpful and efficient." Ms Nicola Kendrick (stayed at Iremia, July 2015)

"London team did a super job - responsive to every question and always helpful." Mr Mike Jones (stayed at Villa Elia and Casina Elia, July 2015)

"They were fantastic. We loved them!" Ms Jacqueline Harkness (stayed at Masseria Scippi, July 2015)

"Excellent team! Very responsive and service oriented." Mrs. Jane Mudge (stayed at Corte del Sole, July 2015)

"Fantastic team. I liaised with Eve and Catarina especially, lovely ladies." Mrs Deborah Harris (stayed at Azzurra, July 2015)

"You are all lovely, very personable and always easy to contact and deal with." Mrs Sally Pyke (stayed at Priscilla, July 2015)

"All girls & communication very professional and helpful." Mr Thomas Milner (stayed at Oriente, June 2015)

"Excellent." Mr Peter Kysel (stayed at Lillì, June-July 2015)

"The best pre-departure service we have experienced!" Mr Arve Lukander (stayed at Baia dei Turchi, July 2015)

"Very helpful and were always prompt in responding to our queries." Mr Carl Callaghan (stayed at Altea, July 2015)

"Everything was very efficient and the people I dealt with very responsive." Mr Paolo Jelmoni (stayed at Casa Ceno, July 2015)

"Susanna was very responsive." Mr David Pagliaro (stayed at Villa San Tommaso, July 2015)

"Overall, very positive. Easy, informative and helpful." Ms Cathy Lasowski (stayed at Masseria Lamacoppa, June-July 2015)

"Catarina was great - very helpful." Mr Joshua Mogal (stayed at I Lentischi, July 2015)

"Poppy and the team were incredibly helpful and very responsive." Mr Peter Arnold (stayed at Trullo Terra Dolce, June-July 2015)

"Isabella and Michela were consistently knowledgeable, responsive, friendly and helpful!" Mr William McGlone (stayed at La Favorita, June-July 2015)

"All excellent." Ms Karin Bonello (stayed at Baglio dei Carrubi, June 2015)

"Curtis: good advice not to go too late (September / October), because of the "outdoor living" at Cinnamon. Claudia: quick and efficient response when booking 'think Experiences'." Mr Ola Haugsrud (stayed at Cinnamon, July 2015)

"Extremely helpful team, excellent assistance in sorting out flights etc." Mrs Joanne Croft (stayed at Christina, June-July 2015)

"The London team met all mine and my party's desires. Each team member was honest with me, acting in my best interest. A plus plus excellent." Mr Mason Lesure (stayed at Le Antiche Pajare, July 2015)

"Eve [was] great, helpful, friendly & knowledgeable." Mrs Gail Braithwaite (stayed at Pikermi, July 2015)

"Service and support was efficient and excellent at all times." Mr Peter Deverell-Smith (stayed at Filoxenia, June 2015)

"Michela responded promptly to all inquiries and provided complete details and helpful arrangements." Mr Joseph Lonardo (stayed at Crossing Together, June-July 2015)

"Only a big thank you!" Mr Andrei Lopata (stayed at Zeffiro, June 2015)

"Claudia provided excellent detail about the options we were considering. She was a tremendous help in setting up the additional services and tours we obtained in Sicily." Mr Howard Bujtor (stayed at CaSale, June 2015)

"They were very efficient and helpful." Mr William Neill (stayed at Villa Armerina, June 2015)

"Melissa and Eve were so thoughtful and helpful! They made our pre-departure so easy, and gave us peace of mind that everything was organised. Thank you very much." Miss Emma Nairn (stayed at Agnantio, Pikermi and Phoebe, June 2015)

"Responsive to all enquiries." Mrs Lee Wicks (stayed at Avra, May 2015)

"Very professional and helpful." Mr Nigel Diepering (stayed at Casa Carcicera, June 2015)

"Michela was so patient and helpful. She immediately replied to all my many questions and requests. She helped me to be prepared for everything we had planned on our visit. She was great and I thank her so much!" Mr Jacob Kacsik (stayed at Rocca delle Tre Contrade, June 2015)

"Eve and Claudia were terrific." Mr M Richard Zinman (stayed at Oliva, June 2015)

"They were great." Ms Sarah Tomkin (stayed at Al Olivar and Ondine, June-July 2015)

"Catarina was great and answered our queries very quickly." Ms Sandy Delap (stayed at I Lentischi, June-July 2015)

"Very helpful advice from a highly professional and knowledgeable team." Dr Peter Rees (stayed at Pizzo Castellaro, June 2015)

"Your people are great! Give them raises!" Mr Steven Ross (stayed at Trullo Rosmarino, May 2015)

"Claudia answered promptly and was helpful." Dr Annie Linley-Adams (stayed at Oriente, June-July 2015)

"The booking and payment process is incredibly smooth and easy to follow." Mrs Kate Eales (stayed at Gaios House, June 2015)

"A truly helpful, professional team." Professors Jonathan and Gabriel Lear (stayed at Clementina, June-July 2015)

"All good." Dr Peter Travis (stayed at Mia, June 2015)

"Very helpful and knowledgeable." Mr Simon Farrant (stayed at Casa Nuvola, June 2015)

"As always, excellent." Dr Michael Cole (stayed at Egesta, June 2015)

"Everyone was extremely professional and high-quality in their service" Mr Nathan Flaman (stayed at Villa San Tommaso, June 2015)

"The service was quick, accurate and friendly!" Ms Päivi Salonen (stayed at Azzurra, June 2015)

"They were always helpful and replied promptly." Mrs Latika Davis (stayed at Acquamarina, June 2015)

"Very helpful and attentive." Mr Mario Cientanni (stayed at Trullo Rosmarino, June 2015)

"Very helpful." Mr Henry Lawson (stayed at Baia dei Turchi, June 2015)

"Ruth is amazing! She has been so informative, helpful, knowledgeable and always happy to share her information. Patient and friendly too! Without her assistance we may not have made such a good choice of villas." Mrs Lula Redpath (stayed at CaSale, June 2015)

"The London team was excellent. Ruth and Claudia were terrific. I keep telling them I may just take a trip to London to meet them in person!" Ms Carolyn Gray (stayed at Casa dei Gabbiani, June 2015)

"They are all great!" Mrs Ruth Power (stayed at Lillì, June 2015)

"Excellent." Mrs Sarah Peterson (stayed at Thymus, June 2015)

"Very responsive to a whole range of questions large and small. The whole trip went amazingly smoothly." Mrs Katherine Britton (stayed at Palazzo Ducale Guarini, June 2015)

"Claudia was most helpful in arranging a taxi from the rail station once I had arranged our travel arrangements to that point." Mrs Julie Mawby (stayed at La Corte, June 2015)

"Very good. Curtis was very helpful, especially since we booked at such short notice, we appreciated that the house was reserved without immediate commitment so that we had time to arrange the flights, etc. before concluding the rental agreement." Frau Angelika Braun (stayed at Cinnamon, June 2015)

"All positive. You are lucky to have such a top team." Mr Edward Donne (stayed at Maristella, June 2015)

"Second time and they are wonderful." Mr Tyler Belnap (stayed at Trullo Rosmarino, June 2015)

"Everyone I spoke to was very helpful." Mrs Carolyn Griffiths (stayed at Trullo Cutetto, June 2015)

"Cannot praise them highly enough. Friendly and efficient beyond my expectations." Ms Erika Chasey (stayed at Ortikia, June 2015)

"The team were excellent, very pleasant, cheerful and professional." Mrs Fiona Barkhouse (stayed at Poggio Pigio, June 2015)

"The follow-up email and call once we had booked were nice touches." Ms Victoria Brandon (stayed at Ballata, June 2015)

"Really helpful." Ms Clare Risby (stayed at Clementina, June 2015)

"Curtis and Claudia were both extremely professional and helpful whenever we had contact with them. At the start, Curtis gave me extremely helpful advice as to the range of properties available for us, given that we are non-drivers. I found him particularly helpful given that this was the first time that we had booked through The Thinking Traveller. Claudia also helpfully arranged for a taxi driver to meet us at Cefalu station on arrival. I felt throughout that I was receiving a personal service which is lacking in many other holiday companies." Mrs Louise Joyce (stayed at Oriente, June 2015)

"All very helpful and very prompt in replying." Mr Roger Ford (stayed at Ballata, May-June 2015)

"Excellent personal service, it made me feel that my booking was important to you, rather than the usual faceless nameless booking in the internet!" Mrs Emily Evans (stayed at Corte del Sole, May 2015)

"Susanna was very helpful but top marks go to Catarina who could not have done any more for us, she was so helpful." Mrs Jean Golledge (stayed at Casa al Faro, June 2015)

"Michela was EXCEPTIONAL! She was always available to answer questions. She helped plan a memorable itinerary. Extremely professional and a delight to work with!" Mrs Patricia Holloway (stayed at Rocca delle Tre Contrade, June 2015)

"Excellent. I had so many conversations going back and forth and the team were so very patient, helpful and accommodating." Ms Sheila Chatrath (stayed at Lamia Bianca, June 2015)

"Susanna and Melissa were both fantastic! They were very helpful and always prompt with response." Ms Lena Cordes (stayed at Gli Ulivi, June 2015)

"The team was great." Mrs Debra Connell (stayed at La Corte, May-June 2015)

"I would add to your description of Michela... patience and kindness." Ms Mary Anne O'Hara (stayed at Baia dei Turchi, May-June 2015)

"The experience was thoroughly enjoyable and was more like dealing with friends rather than conducting a commercial transaction." Mr David McDowell (stayed at Filoniki, June 2015)

"Also very very professional..." Ms Eveline Schnorf (stayed at Ondine, May-June 2015)

"Very professional and always helpful." Mrs Susan Emptage (stayed at Villa San Tommaso, April-May 2015)

"Very helpful." Ms Gabrielle Osrin (stayed at Il Gelso, May 2015)

"Your team was excellent and always very polite, helpful and professional." Mr Clemens Von Bechtolsheim (stayed at I Lentischi, June 2015)

"I couldn't fault any part of the process, especially as we were so late in booking." Mr Mark Warner (stayed at Pikermi, June 2015)

"The team were highly attentive and responsive, knowledgeable and approachable. Also very proactive in anticipating our needs." Mr Simon Wright (stayed at Estiva, June 2015)

"It was good to speak to someone who had actually visited the island and was able to offer first-hand experience." Mrs Nicola Boyd (stayed at Kala Filia, May-June 2015)

"All very good." Mr James Price (stayed at Villa Saracena, June 2015)

"All very helpful, nothing was too much trouble." Mr Andrew Champ (stayed at Akrothea, June 2015)

"I liked them, very receptive and professional." Mr Andrew Ingram (stayed at Pizzo Castellaro, May 2015)

"I found your London team very knowledgeable, friendly and helpful." Ms Jan Fiore (stayed at La Favorita, May 2015)

"I think we changed from the original booking agent to Maria but it was seamless. We also had requested a Monday to Monday holiday so it was really great that that could be accommodated and the approval time was prompt. It did reduce our choice going from Monday to Monday but we were offered a few villas to choose from. The region we chose was based on our families' previous recommendations, as was the choice of villa company. The staff in London were all really efficient and friendly, and passed all messages through." Mrs Leisel Lancaster (stayed at Trullo del Sale, May-June 2015)

"They were excellent." Mr Sigurdur Ragnarsson (stayed at Lillì, May-June 2015)

"Brilliant." Dr Anthony Sethi (stayed at Baia dei Turchi, May 2015)

"Everyone was extremely helpful." Ms Anna Johnstone (stayed at Gioi, May 2015)

"We didn't deal much with the London team but via emails and they were informative and helpful when we did." Miss Amanda Wren (stayed at Trullo Cutetto, May 2015)

"Always very helpful. Did their best to make sure we booked the holiday we wanted. Extremely helpful with an insurance claim. Their help ensured we had a positive resolution." Ms Teresa Head (stayed at Brezza di Mare, May-June 2015)

"All excellent." Miss Rachel Roberts (stayed at Phoebe, May-June 2015)

"Extremely good, friendly, very nice tone." Mr Oliver Bulleid (stayed at Melina, May 2015)

"All extremely helpful, polite and proactive." Mr Roger Taylor (stayed at Agnantio, May 2015)

"Very responsive, knowledgeable. Great to work with." Mrs Mariann McDonagh (stayed at Priscilla, May 2015)

"An excellent team of people who are exceptionally efficient, helpful and professional. I will book again with your company just to receive the care and attention again both pre and during my holiday. Thank you!!" Mrs Alice Fowler (stayed at Casa delle Sirene, May 2015)

"I appreciated the holding of a property whilst we looked into family commitments and flights." Mrs Nicola Sahota (stayed at Almyra, May 2015)

"Excellent." Mrs Tessa Allingham (stayed at Aphrodite, May 2015)

"They were incredibly helpful and informative. Really excellent experience." Ms Sarah Larsen (stayed at Crossing The Rock, May 2015)

"Very gentle people." Mrs Lina McAllister (stayed at Masseria Costanza, May 2015)

"Again we have been extremely impressed by both Eve and Melissa, nothing was too much trouble." Mr Richard Furlong Brown (stayed at Archimede, May 2015)

"Melissa was very thorough." Mrs Linda Gould (stayed at Pikermi, May 2015)

"This is what differentiates you. top draw: quality of advice and knowledge of area and apartments. Your strength is the quality of your team and service." Mr Chris Cowan (stayed at Brezza di Mare, May 2015)

"All very professional." Ms Vanessa Podmore (stayed at Secondo Amore, May 2015)

"They are very helpful and have all the information necessary at their fingertips." Ms Ailsa Prior (stayed at Thymus, May 2015)

"They were great." Mr Edward Rossdale (stayed at Al Plemmirio, May 2015)

"They were all extremely friendly and helpful." Mrs Marianne Granpre Moliere (stayed at Acquamarina, May 2015)

"A great service, which took a lot of the stress out of organising the holiday." Ms Jo Brittain (stayed at Casa Agave, May 2015)

"All helpful, friendly and timely in response rate. Overall really excellent." Mrs Gill Walt (stayed at Trullo Selva, May 2015)

"Very polite and helpful, they represent the organisation well." Mrs Christine Lovell (stayed at Trullo Alice, May 2015)

"They were great - very impressive." Mr Stefan Cross (stayed at Akrothea, May 2015)

"London team advice and knowledge was spot on. Very helpful in terms of our destination and our needs while we were there." Ms Anouki Brownlow (stayed at Lithia, May 2015)

"Eve was amazing and could not do enough to help us." Ms Dilys Farney (stayed at Ortigia, May 2015)

"Very helpful." Mrs Rebecca Howard (stayed at Christina, May 2015)

"Ruth and Claudia have been great! Thank you for making everything so easy. The food and wine delivery were great." Mr Cyrus Kapadia (stayed at Le Corti di Cannamara, May 2015)

"They were all incredibly helpful and we felt fully looked after." Mr and Mrs Simon and Sophie Hill (stayed at Casa dei Gabbiani, May 2015)

"They were very professional and prompt with any response." Ms Anne Pappas (stayed at Casa Nuvola, May 2015)

"Both Isabelle and Melissa were excellent in helping me to book and organise the special holiday I had planned, plenty of advice was offered and both were always friendly - many thanks." Mr Simon Mcelligott (stayed at Filoniki, May 2015)

"I really appreciated their prompt and professional responses at every step of the way. Every request we made was met with quick, positive and informative reply. We are impressed with the personal touch of this marvellous team. For these reasons, we plan to book again next year!" Mrs Tanya Gitto (stayed at Balu', May 2015)

"Very impressed by everything." Mr Mario Thomas (stayed at Casa dei Gabbiani, May 2015)

"The turnaround for responses to queries was very quick and helpful." Mrs Glenda Shirbin (stayed at Althea, May 2015)

"Helpful and excellent." Mr John Gordon (stayed at Azzurra, May 2015)

"Great service." Mr Edgar van Tuyll (stayed at Don Arcangelo all'Olmo, May 2015)

"Melissa was our primary contact prior to our visit and we were very impressed by the accuracy of the information she gave us and the speed at which she responded to our queries." Mr James Clark (stayed at Poggio Pigio, May 2015)

"Perfect." Mr Hugh Morland (stayed at Acquamarina, May 2015)

"Your staff is excellent." Mr Edward Lindsay (stayed at Casa delle Sirene, May 2015)

"They were all very helpful and easy to talk to." Mrs Karen Riley (stayed at Corte del Sole , May 2015)

"Very fast and accurate service." Mr Bob Reichenfeld (stayed at Casa al Faro , May 2015)

"Great experience. Head and shoulders over any other villa rental company. I was actually asked questions about what I wanted rather than just told what was available! Great recommendations and great local knowledge. It will be my first call next time - and recommended to others. Thanks Susanna!" Mr David Forsdyke (stayed at Jasmine , May 2015)

"Very pleasant, to the point and efficient. A pleasure." Ms Anna Torfs (stayed at Casa alla Scala, April 2015)

"I thought everyone was extremely helpful and knowledgeable. They listened to our family requirements and when one of the villa we selected was unavailable, they found another replacement at a reduced price." Mr Micah Hurt (stayed at Villa Specchia, April 2015)

"They were all very good indeed. Susanna was excellent, very professional and knowledgeable, really listened to me. She provided the best customer service I have had for many years!" Ms Angela Oglesby (stayed at Brezza di Mare, April 2015)

"Everything was very well organised. I was very busy leading up to the trip so didn't actually get in touch with Barbara or Susanna but they got in touch several times to offer information and assistance." Ms Johanna Reder (stayed at Casa delle Sirene, April 2015)

"They were very helpful and kind." Mrs Margreet van der Zee (stayed at Acquamarina, April 2015)

"Dealing with all of you has been wonderful. So helpful and so quick to answer questions. Anytime I travel it will be through you. Charlotte over in Sicily went above and beyond to help us during a few situations. The Villa was just as pictured and so amazing I felt like a movie star. Thank you and your team a thousand times over." Mrs Maryanne Young (stayed at Baia dei Turchi, April 2015)

"Everybody very helpful." Mrs Sarah Kinnoch (stayed at Casa Nuvola, April 2015)

"Very helpful and friendly." Mrs Christine Wordsworth (stayed at Pietra Nera, April 2015)

"Just wonderful." Mrs Marina Munoz (stayed at Azzura, April 2015)

"The initial experience with Isabel was excellent." Dr Maribel Rodriguez-Torres (stayed at Crossing Together, March 2015)

"London time was great." Ms Christine Berrettini (stayed at Mila, March-April 2015)

"I was amazed to be contacted by phone on the day I made the first enquiry and from that time on Susanna was very quick to reply to my emails and it was useful to meet both Susanna and Claudia at your London office. The whole process gave me confidence in your company." Mr Bruce Rankin (stayed at Ballata, March 2015)

"Fantastic, very professional and patient." Mrs Caryl Terlezki (stayed at Crossing The Rock, March 2015)

"All first-rate, detail-oriented and very responsive. Full marks." Mr Casey Halladay (stayed at Trullo Gaura, December 2014)

"I have commented to friends that this has been my best experience in regards to advice and service in renting a villa. The recommendation for Azzurra and staying on the east side of Sicily for our first visit was perfect advice for our family. Every question or inquiry was taken care of quickly and with great professionalism." Mr and Mrs Rob and Cindy Hardin (stayed at Azzura , November 2014)

"Brilliant service as always, so useful that they have visited the villa's themselves." Mr Mark Sadler (stayed at Tenuta ai Fichi , November 2014)

"I enjoyed talking to you all, I just hope you survived your experiences with a Northerner." Mr Ian Holohan (stayed at La Pergola , October 2014)

"They were both great - lovely manner and we felt like our needs were being carefully met. A super way to make people feel like their holiday is very much bespoke." Ms Vidhu Sood Nicholls (stayed at Lillaea, October 2014)

"We thought the thinking traveler (claudia, brochures, maps, info and Barbara) were all outstanding. We also thought the villa and owners were great and as portrayed in the brochure." Mrs Katherine Edgley (stayed at Cinnamon , October 2014)

"The London team was excellent. They were able to answer all questions quickly and accurately . They were able to make all our arrangements for arrival . One of the most difficult problems is always getting to the villa the first time. they were able to arrange a pick up and a car delivered to the villa. To me and my guests this was very helpful and reduced arrival anxiety. Also arrangements for food and drink so we didn't have to shop on the first day. a great plus. you thought of everything.." Mr Frank Guzzetta (stayed at Palazzo Colucci , October 2014)

"The team were incredibly helpful and went out of their way to make sure everything was in place for our holiday." Mr Uves Wood (stayed at Iremia , October 2014)

"Poppy was gracious and very helpful during my many phone calls to her. " Mr Jacob Kacsik (stayed at Crossing The Rock , October 2014)

"Claudia is awesome!!!" Mrs Jill Miller (stayed at Cala Bianca , October 2014)

"We were extremely happy with all of the above. It was so nice of Vicky to call and discuss a couple details before we decided on our villa. She was lovely!" Mrs Mary-Jean Butler (stayed at Brezza di Mare, October 2014)

"5's all around. Everyone was great." Mr David Sundelson (stayed at Ai Trulli , October 2014)

"With such short notice the service from all parties was excellent." Captain Peter Fido (stayed at Pikermi , October 2014)

"All of my contact with the London team was handled promptly, professionally and courteously. They have been a pleasure to deal with." Mrs Carol Wilson (stayed at Giara , October 2014)

"Nothing other than thanks. Your company came very,very highly recommended from friends in London and we were not disappointed." Ms Elizabeth Swanson (stayed at La Casina del Biviere, September 2014)

"Everyone, particularly Isabelle, was very friendly but professional with it. There were no waits on the phone and the advice was succinct and helpful." Mr Soren Nikolajsen (stayed at Ortikia , September-October 2014)

"Terrific communication. Excellent service. Perfect follow-through. Highest marks across the board. " Mr Richard Frey (stayed at Corte del Sole , September 2014)

"We were all delighted with the excellent service we received throughout the process from original booking to return from our trip This is why we are keen to return. Excellent customer service is something to be valued and it is certainly provided by the Thinking Traveller. On a cold wet Monday in October it is lovely to have something to look forward to next year !" Judith Johnson (stayed at Gioi , September 2014)

"Twice holidayed, three times booked. One reason for return is the support we have initially received." Dr Malcolm Roberts (stayed at Pizzo Castellaro , September 2014)

"Team were terrific. Very responsive and provided accurate information." Mr Tim Curteis (stayed at Don Arcangelo all'Olmo, September 2014)

"The team were very helpful, no problems at all. They answered all questions and were able to chat/answer questions at anytime. Very helpful and reasurring." Mr Tim Curteis (stayed at Helena , September 2014)

"Eve was wonderful with helping us finalize the package and helping us plan our amazing daily activities while there. Eve's input was invaluable regarding the villa and the location." Ms Martha Lam (stayed at Il Palmento dei Castagni , September 2014)

"Yes, I do as they were absolutely excellent when at a very late stage, a friend was unable to join us due to medical problems. A refund on the pre-paid flight was actioned immediately and Poppy was a star in making sure said friend was OK." Mrs Pauline Millington (stayed at Melina , September 2014)

"The staff were uniformly informed, helpful, enthusiastic,and very very responsive. Everyone sounded genuinely nice!" Mr Mark Helme (stayed at Villa Armerina , September 2014)

"I can't thank the The Thinking Traveller enough for all their assistance. Their prompt service was above and beyond." Mr John Redmond (stayed at Casa Nuvola , September 2014)

"Always available and helpful. We found it particularly helpful that the office was open on Saturdays." Mrs Karen Castronovo (stayed at La Rocca , September 2014)

"Both Isabelle and Barbara were very helpful. " Mr Nigel Halkes (stayed at Al Plemmirio , September 2014)

"It is so nice to speak to the same people each year, it means we know they remember what things we are looking for. The fact that they have been to the villas as well is really useful." Mr Mark Sadler (stayed at Althea , September 2014)

"Barbara was excellent sorting out meals and food delivery and sending an immediate pre departure e mail Great service which gave us confidence that we had made the right choice before we arrived. " Dr Judith Johnson (stayed at Gioi , August 2014)

"Barbara was informative without being too intrusive." Mrs Di Ritter (stayed at La Limonaia , August 2014)

"Both Vicky and Claudia were very helpful in the planning of our trip. " Mr Robert B Orler (stayed at Villa Principe di Lumia , August 2014)

"Poppy and Barbara were just amazing. This is the most wonderful experience I've had booking a vacation. I am quite a demanding customer, but no question or request was too much for Poppy and Barbara. I love them!!!!!" Ms Carol Richman (stayed at Pietra Nera, August 2014)

"Everybody was very helpful, espescially Eve who was really very kind and ambitous.Thank you very much!!!" Mag Annette Heller (stayed at Azzura, August 2014)

"The service you provided was excellent. We have recommended the thinking traveller to everyone we know :-)" Mrs Lina Wall Borgenbring (stayed at Infinito , August 2014)

"Everyone we came into contact with was polite, helpful and friendly. Nothing was too much trouble, no matter how often we pestered them." Dr Rosemary Taylor (stayed at Egesta , August 2014)

"Very helpful team making our booking and payment painless. Once again we like to speak to someone as opposed to booking online." Mr Robert Lown (stayed at Helena , August 2014)

"Vicky was wonderful and fielded all my questions quickly and comprehensively. Certainly her knowledge of the area was a comforting factor meaning no surprises when you get there." Miss Rowena Miller (stayed at Badia , August 2014)

"Both Ruth and Claudia v knowledgable and v quick to answer questions. A real trea, and first for us, and we are v well travelled, to have a dedicated pre departure manager." Mrs Mel Threader (stayed at Casa Alma , August 2014)

"It was all great. We have particularly appreciated your honesty and transparency when advising some villas to us. Now we know that we can trust you completely." Mrs Licia Genghini (stayed at Elektra , August 2014)

"Poppy was exceptionally helpful in all aspects and responded extremely quickly to any questions. The level of care felt very personal.. Barbara was also very efficient and all paperwork and packs arrived as promised." Mr Gary Marshall (stayed at Le Corti di Cannamara , August 2014)

"Cecilia in particular was extremely helpful and efficient." Mrs Anneke Berrill (stayed at Cjase Madrac , August 2014)

"The London team were very responsive to emails, and organised everything requested quickly. Very impressed." Mrs Nikki Thorpe (stayed at Serralunga , August 2014)

"The whole experience from beginning to the last day was a very pleasant one!" Mr Joseph Volpe (stayed at Rocca delle Tre Contrade , July 2014)

"Only to confirm their excellent support and advice pre-departure all down to their detailed knowledge of the resort and area we were going to." Mrs Helen Almond (stayed at La Riva , July 2014)

"Fantastic - I booked at the very last minute (48 hrs prior to arrival) and Found a solution to the lack of car hire availability. Villa was booked by this stage so it could have been our problem but Claudia worked late and helped us out. Very Impressed and grateful." Mr Russell Healey (stayed at Zeffiro , July 2014)

"Barbara was exceedingly helpful and arranged everything we needed. I thought it was most helpful to have a summary of our holiday before we went away." Mrs Louise Kitchen (stayed at Casa Carcicera , July 2014)

"Clare and Melissa were really helpful and easy to deal with. Booking, transfer and food hamper all dealt with efficiently and pleasantly." Mr Simon Taylor (stayed at Archimede , July 2014)

"Ruth is so professional. I feel I have got to know her now. From beginning to end Ruth and her team were wonderful. Everything she said she would do was followed to the end." Mr Andrew Tramonte (stayed at Ballata , July 2014)

"Michela and the consultant before her were excellent, answering all our queries." Ms Patricia Armstrong (stayed at Villa Elia , July 2014)

"Very good experience. Both Cecilia and Poppy provided great support and advice." Ms Rose Vespa (stayed at Ai Trulli , July 2014)

"I found the London team's professionalism & knowledge vastly superior to any other company I have dealt with before. All bases were covered in terms of customer care & their attention to detail gave me the confidence & reassurance needed to ensure the trip I was booking would not be a disappointment." Miss Treena McWilliams (stayed at Villa Armerina , July 2014)

"Superb, congratulations to the professional team!!!" Mr Maciej Tertelis (stayed at Cinnamon , July 2014)

"They were very professional and helpful during the booking process. Always making sure to get back to me promptly." Mrs Roxanne Angotta (stayed at Oriente , July 2014)

"The most professional and helpful team we have ever dealt with, and believe me we have dealt with a lot! Thank you very much Eve and Melissa." Mr Richard Furlongbrown (stayed at Archimede , July 2014)

"They were all excellent and gave fantastic advice and a good picture of the villa which did not disappoint." Mrs Carolyn Barker-Mill (stayed at Barbati Point House , July 2014)

"It is particularly good to know that one will always speak to the same person." Mrs Caroline Scott-Gall (stayed at Azzura , July 2014)

"The person I dealt with most was Barbara Meli, who was excellent - very warm and helpful." Mrs Sara Nevrkla (stayed at Casa di Pietra , July 2014)

"Most helpful and their comments about the suitability of our Palazzo for our group of 9 of ages from 1 to 74 were accurate." Mr Philip Spencer (stayed at Palazzo Ducale Guarini , July 2014)

"London team were all very good. As was the contact in Sicily. She addressed all our issues very well." Mr James Price (stayed at Badia , July 2014)

"Claudia was excellent, always responded promptly and dealt with everything pre-travel,gave the impression that nothing was too much trouble and would be more than happy to deal with her again." Mrs Sally Pyke (stayed at Casa Nuvola , July 2014)

"Eve was fantastic, helpful and so kind, and helpful with providing us with bank details for an international transfer, holding the villa for us and tracking down our payment. I hope Eve is our Villa Specialist next time we book a villa! Claudia was great at helping us coordinate various items, make suggestions, and once we had gone quiet for a few days she discreetly checked in to see if we needed any help. That was so nice. She also helped us organise a mini-trip away (during our trip ) with hotel and restaurant suggestions." Miss Catherine Villiger (stayed at Egesta , June-July 2014)

"We recommend Think Sicily to all our friends! Always so reliable - everyone has a very high understanding of service." Mrs and Mr Sue and Chris Hessel (stayed at Badia , June-July 2014)

"Our experience was positive. All communication and queries were handled promptly and efficiently. Cecilia was very obliging. The in villa cooking class and lunch organised for us wonderful. Exceeded expectation, delicious food and was worthwhile experience. Only improvement would be inclusion of printed recipe sheets of what was being cooked instead of note taking. Again, not a complaint!" Ms Andrea Hay (stayed at Trullo del Sale , June 2014)

"I am so pleased to have talked to and worked with both Ruth and Cecilia. They were so helpful and amazing. They made this entire process so easy." Ms Carolyn Gray (stayed at Lamia Bianca , July 2014)

"I actually had most dealings with Barbara Meli, who was marvellous. There wasn't a question she didn't answer and she had an awful lot thrown at her." Ms Fiona Pringle (stayed at Pietra Nera , July 2014)

"All most efficient but more importantly, a really easy friendly manner, made the whole experience much more personal." Ms Stacey Curran (stayed at Casa al Faro, July 2014)

"I appreciated both Ruth and Claudia's promptness in replying to questions we had regarding the house and specific tour options." Ms Megan Donnelly (stayed at Masseria Moscala, July 2014)

"Michela was very responsive and provided excellent service throughout the trip as our needs changed." Mr Mark Schiavoni (stayed at Crossing The Rock, July 2014)

"Claudia Foscaro was outstanding! She answered everyone of my questions in a timely manner. She was always respectful in her communications and brief phone calls. I depended on her for the most intricate of details so that all of my guests would have a marvelous experience in Sicily. She was dependable, kind and smart. If I had my own travel company I would hire her in a heartbeat. My thanks to Claudia for helping my group and I prepare well for our trip of a lifetime." Ms Anne Maxfield (stayed at Casa Nuvola, June-July 2014)

"Eve was fantastic, helpful and so kind, and helpful with providing us with bank details for an international transfer, holding the villa for us and tracking down our payment. I hope Eve is our Villa Specialist next time we book a villa! Claudia was great at helping us coordinate various items, make suggestions, and once we had gone quiet for a few days she discreetly checked in to see if we needed any help. That was so nice. She also helped us organise a mini-trip away (during our trip ) with hotel and restaurant suggestions." CV (stayed at Egesta, July 2014)

"I am so pleased to have talked to and worked with both Ruth and Cecilia. They were so helpful and amazing. They made this entire process so easy." Carolyn Gray (stayed at Lamia Bianca, July 2014)

"We recommend Think Sicily to all our friends! Always so reliable - everyone has a very high understanding of service." Sue and Chris Hessel (stayed at Badia, July 2014)

"Claudia was excellent, always responded promptly and dealt with everything pre-travel,gave the impression that nothing was too much trouble and would be more than happy to deal with her again." Sally Pyke (stayed at Casa Nuvola, July 2014)

"All most efficient but more importantly, a really easy friendly manner, made the whole experience much more personal." Fiona Pringle (stayed at Casa al Faro, June-July 2014)

"Claudia was outstanding! She answered everyone of my questions in a timely manner. She was always respectful in her communications and brief phone calls. I depended on her for the most intricate of details so that all of my guests would have a marvellous experience in Sicily. She was dependable, kind and smart. If I had my own travel company I would hire her in a heartbeat. My thanks to Claudia for helping my group and I prepare well for our trip of a lifetime." Anne Maxfield (stayed at Casa Nuvola, June-July 2014)

"Very good customer service." Lucienne Agius (stayed at Bosco degli Ulivi, June-July 2014)

"I appreciated both Ruth and Claudia's promptness in replying to questions we had regarding the house and specific tour options." Megan Donnelly (stayed at Masseria Moscala, June-July 2014)

"I received very prompt and helpful replies to my questions and requests. We were really impressed by Germania airline, comfortable flight, great flight attendants-miles better than EasyJet or RyanAir etc" Hugh Arthur (stayed at Ondine, June 2014)

"I would never in the past put 'excellent' for any review as I think there is always room for improvement but my experience with your company has been fantastic and it is only fair to give excellent as my answer." Jennifer Wells (stayed at Pizzo Castellaro, June-July 2014)

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Our award-winning on-the-ground Sicily team

Between 2011 and 2015, readers of Condé Nast Traveller have consistently voted The Thinking Traveller as one of the Top Three Villa Rental Companies in the World, specifically mentioning our superb on-the-ground support.

"Chiara was great and always available to help us. We really enjoyed having her be so reliable." J.S (Stayed at Badia, June - July 2017)

All wonderful. If any problem they are there instantly, not that you would have problems but to know you are not alone. Constant text message from Barbara making sure we were alright and if there was anything we needed she was there. Wonderful." Mrs Theresa Tramonte (Stayed at Corte del Sole, June 2017)

"Alexandra was really excellent. She answered very promptly when texted and offered good local information and recommendations for local restaurants in Palermo." M.H (stayed at La Mora, June 2017)

"Alexandra was our local support and she was incredibly responsive and available if we needed her." T.I (Stayed at Chirchiaro, June 2017)

"Andrea was simply great." C.C (Stayed at Mura Mura, June 2017)

"Chiara was amazing. She was extremely helpful with recommendations, booking restaurants, and helping with some issues we had operating the gate. She was always quick to respond and a pleasure to work with. We felt in great hands and had no stress knowing she was there to help. This was amazing benefit of booking with Thinking Traveller." Jenna Fraser (stayed at Baia del Riccio, June 2017)

"Barbara was there anytime we texted her. 1st class service and response." 

"Barbara was amazing and there for us every step of the way. You are lucky to have such a dedicated worker. She was always available be it night or day to answer any questions." L.L (Stayed at Villa Armerina, June 2017)

"Andrea was friendly and excellent in providing more local information to us. He replied to my enquiries promptly." R.D (Stayed at Dietro al Muro, June 2017)

"Chiara is the most amazing person EVER. She couldn't have been more helpful and always responded in a timely fashion. Chiara is a huge reason that we will be renting through your company again." J.Z (Stayed at La Pergola, June 2017)

"Excellent service. Chiara was always available, and quick to respond to texts , phone calls or emails."  T.C (Stayed at Baia del Riccio, June 2017)

"Annalisa could not have been more helpful. She gave great advise and responded to our questions promptly." Mrs Margaret Cameron (Stayed at Casa Alma, June 2017)

"Chiara was terrific and I was constantly asking for information or to arrange something for me. She was always pleasant and responded immediately." P.S (Stayed at La Pergola, June 2017)

"Barbara was friendly and helpful. She could not have been more pleasant or helpful." N.R (Stayed at Archimede, June 2017)

"Barbara was fantastic. Booking us a table at a restaurant and enquiring during the week if everything was going as planned." Mr Simon Lloyd (Stayed at Egesta, June 2017)

"Alexandra was brilliant." Mr Alex Heath (Stayed at Minerva, June 2017)

"Andrea was most helpful. We communicated on a few occasions. Andrea always responded to text messages swiftly answering questions any questions I had. When there was a leak in the roof he dealt with it immediately although it was no problem to us at all. He informed me of what was happening. Again the contact was in no way intrusive yet I was confident that any issue would be well managed. He could not have done better." S.W (Stayed at Donnafucale, June 2017)

"Andrea's help was probably the best part of the trip...most added benefit of using The Thinking Traveller. if every local support person is as helpful, then this is an amazing service." A.N (Stayed at I Lentischi, May - June 2017)

"Barbara was on top of everything. She absolutely took excellent care of us all." C.B.M (Stayed at L'Olivastro, May - June 2017)

"(Chiara) gets a 10! She's exceptional in every way - her command of English, her competency at all sorts of issues and problems, her attitude about issues and problems (read: sympathetic), her charm and friendliness, her accessibility 24/7, etc. etc. She's the reason people rent from companies and not the owners. She really delivered in every way. We were all astounded." L.D (Stayed at Azzurra, May - June 2017)

"Barbara made herself available to us 24/7, with good suggestions of local places to visit and eat at." F.D (Stayed at Isola Blu, May 2017)

"Barbara is totally superb, she got us going from the start...superb topical advice and help all the time we were there. Quite exceptional. A star."

"Annalisa was unbelievably helpful and responsive during our stay. So friendly and attentive and full of knowledge of the area. Exactly who you need as a touch point for the Thinking Traveller in Sicily."

"Barbara was amazing, very welcoming and helpful. She was extremely knowledgeable and quick to reply to requests." Mrs Lakshmi Fernando (Stayed at Al Profondo Blu, May 2017)

"Andrea first-rate. He was incredibly knowledgeable and highly responsive. Got to love the man who brought the wine delivery in-person to ensure we got it!" Ms Leslie Taylor (Stayed at Mura Mura, May 2017)

"Chiara did everything and more that we could have asked. We left a sweater in the car for our Etna trip. She went out of her way to find and recover it for us. Just an example of her care. There was so much less stress with the vacation knowing that she was there for us at anytime." P.H (Stayed at Camelia, May 2017)

"Alexandra was very very helpful. We had some lost luggage n she was on the phone with the airport arranging the pickup. Very professional." P.S (Stayed at Casa Nuvola, April 2017)

"Barbara was excellent - right from the first few minutes when our car hire company had no car for us! Within minutes she had arranged a car with another company if we needed it. Although we had Lucky on site, Barbara came to the villa to see us and was regularly in touch with suggestions and to see how we were getting on." E.S (Stayed at Gioi, April - May 2017)

"Ornella was AMAZING! we couldn't have done our trip without her - her local knowledge, understanding of our needs and being so on the ball was fantastic - always on the end of the phone to answer our questions or personally showing us places of relevance. Fantastic!" Mrs Bryony Toogood (Stayed at Rocca delle Tre Contrade, March 2017)

"Barbara was brilliant and arranged every thing for us. She really made a very good holiday, great." D.L (stayed at Casa Luza, September - October 2016)

"Alexandra was on hand with good communication but left us also to enjoy our holiday. Was the perfect balance." E.D (stayed at Pizzo Castellaro, September - October 2016)

"We could not speak more highly of them. The support team were each exceptional. The ability to contact them for assistance and guidance greatly contributed to our enjoyment of Sicily. Each responded to our enquiries speedily." Anon (stayed at Il Cappero, Casa alla Scala and Archimede, September 2016)

"Charlotte was absolutely wonderful and extremely helpful - nothing was too much trouble." L.T (stayed at La Limonaia and Pietra Nera, September 2016)

"Ornella was awesome! So helpful and responsive!" J.H (stayed at Crossing the Rock, September 2016)

"Alexandra was lovely and couldn't have been more helpful." Mrs Cecilia Bishop (stayed at Rosina, September 2016)

"Barbara was extremely helpful and added that personal touch by coming to the villa to meet us (and bringing us beautiful pastries!)" Mrs Vanessa Prigionieri (stayed at L'Olivastro, September 2016)

"Ornella could not have done anymore - she was truly excellent." P.D (stayed at Crossing the Rock, August 2016)

"Charlotte was outstandingly helpful, welcoming and charming, for which we were extremely grateful." R.W (stayed at Il Palmento dei Castagni, July-August 2016)

"Barbara Meli could not have been more helpful. Always available & reliable." Alfred DAugusta (stayed at Al Plemmirio, August 2016)

" (Charlotte) She was excellent. She helped me coordinate everything on site and her response time to my questions was very fast." S.B (stayed at Camelia, August 2016)

"Alexandra was 24/7 helpful and we could not have asked for more - she is very kind and friendly - the best." Mrs Birgitte Gram Jensen (stayed at Principato, July 2016)

"Charlotte was a wonderful help to our family all throughout the week. She was there to greet us at the Villa when we arrived and was readily available to answer questions, make reservations, etc during our entire stay." Anon (stayed at Villa Saracena, June 2016)

"Charlotte was amazing, called her our fairy godmother as she seemed able to make anything happen. She had fantastic recommendations for everything--things to do, places to eat, etc." Mr R.K (stayed at Respiro, June 2016)

"The local team was helpful and responsive. Great!" Mr David Katz (stayed at Zeffiro, July 2016)

"Both Charlotte and Barbara were great - could not fault there contribution" Ms Jennifer Wardrop (stayed at La Riva, June 2016)

"Alexandra was very responsive to any questions and we really appreciated the support." Mr Sam McAuliffe (stayed at Buzza Alta, July 2016)

"We have never experienced such professional care and advice from a local rep. Our flight was delayed and she got in touch, offering to book us a taxi and contact the car hire for us. At the villa, every small query was answered immediately. It all greatly enhanced the experience of the holiday. Barbara could not have done more. She was incredibly helpful and efficient, and really enabled us enjoy the holiday knowing that she could iron out any wrinkles.. She was absolutely brilliant: efficient, friendly, knowledgable." Mrs Elizabeth Tregear (stayed at Casa Agave, June-July 2016)

"Charlotte was amazing! We would definitely travel again with The Thinking Traveller! An excellent company!" Ms Gabrielle Messina (stayed at La Pergola, June 2016)

"Again, Barbara as a representative of The Thinking Traveller was outstanding. Barbara's personal service and support went beyond all expectations." Miss Mary LaRosa (stayed at Oliva, June-July 2016)

"There is nothing more that Alexandra could have done for us, the service we received was excellent." Mrs Clare Hendrickson (stayed at Minerva, June 2016)

"Alexandra was fantastic - she was in touch as promised the minute we landed and got us to the villa easily, and was then able to arrange mountain-biking, booking us a restaurant in Cefalu and all the in-house services very easily - so great to have one person to coordinate those little details; made my life very easy to organize for the group, so thank you for that - really made a big difference to our holiday." Mr Oliver Currall (stayed at Buzza Alta, June 2016)

"Charlotte was excellent and extremely responsive." Mr Peter Limbert (stayed at La Limonaia, June 2016)

"(Barbara) She's amazing Happy to call her our friend She went above and beyond and she's fantastic" Mrs Elisa Amoroso (stayed at I Lentischi, May-June 2016)

"Barbara was very helpful and always available. It was a nice touch to visit us and she was charming."Mr James Cadoux-Hudson (stayed at Casa al Faro, May-June 2016)

"Barbara - she was fantastic. Always available to help or answer questions, resolve issues and provide tips. It was reassuring to know she was there in a very unobtrusive way."Mrs Julie Sibraa (stayed at Casa delle Sirene, May 2016)

"Barbara was wonderful and always available for the few times when we had a question or concern. She is such a bright, lovely person and we were so thankful to have her making sure our experience was flawless." Ms Elyse Chambers (stayed at Cinnamon, May 2016)

"Charlotte has excellent knowledge of Sicily and gave excellent recommendations." Mr and Mrs Seller (stayed at Pietra Nera, May 2016)

"Charlotte was a doll! She was so helpful with her directions and suggestions and I loved that she met us at Estiva!" Mrs Mary Cooney (stayed at Estiva, May 2016)

"Fantastic help. Truly a gem. Thank you Barbara for everything--truly sincere and helpful and loving. We are grateful." Mr Alex Sokol (stayed at Cinnamon, May 2016)

"Very helpful, we felt supported as soon as we arrived." Mrs Kay Smith (stayed at Il Gabbiano, April 2016)

"Barbara was attentive and responded immediately and was very helpful."Ms Camilla Ween (stayed at Cala Bianca, April 2016)

"Ornella was an absolute dream to work with! She was thoughtfull and kind and always had the best suggestions for everything we needed. She made our wedding day especially beautiful and memorable. I felt like ornella was more than just a support, she was a friend!" Ms Jessisca Ruggles (stayed at Rocca delle Tre Contrade, March 2016)

"She really put herself out for us, was consistently patient and generous, and a delight to meet in person." Mr Jonathon Lorie (stayed at Casa Luza, April 2016)

"Barbara was very helpful and responded quickly to any problems." Ms Jane Myers (stayed at Casa Nuvola, April 2016)

"Customer service from all members was outstanding barbara was truly wonderful." Mrs Anisa Telwar Kaicker (stayed at Casa Luza, March 2016)

"Barbara has been great. Very responsive and attentive. Its really nice to know that you can rely on someone of problems arise." Mrs Milana Tolins (stayed at Funcia, October 2015)

"Barbara was excellent and responded to all of our requests promptly and i couldn't recommend her highly enough." Ms Gail Anderson (stayed at Minerva, October 2015)

"Very helpful, always available but not intrusive. Pretty much perfect, really." Mr Mark Jefferson (stayed at Estiva, October-November 2015)

"Charlotte was absolutely wonderful. She handled all of our questions, requests and needs for assistance with professionalism and very good attitude." Mrs Elke Beck (stayed at Casa delle Sirene, October 2015)

"Charlotte was absolutely amazing!! Her advice and support were invaluable and made are vacation a success! She always responded immediately and her suggestions never failed." Ms Erin Langdon (stayed at Archimede, October 2015)

"Barbara was fantastic, very responsive and knowledgeable (and patient). She enabled us to do last minute itinerary planning and her recommendations were excellent." Dr Michelle Hooper (stayed at Oliva, September-October 2015)

"Barbara was absolutely superb. Nothing was a problem. Everything we asked was done immediately and in a friendly and courteous manner consistent with the Thinking Traveller experience at booking." Ms Catherine Duffy (stayed at Lillì, September 2015)

"Incredibly helpful and attentive." Mr Michael Symons (stayed at Azzurra, September 2015)

"To have Barbara as a back-up was fantastic!!! She replied to all my texts immediately which gave us the feeling that whatever happened to us she would be there to help! A superb and vital service especially for those of us who do not speak fluent Italian/Sicilian!!!" Mrs Sigrid Vickery (stayed at Pizzo Castellaro, September 2015)

"Barbara-I can't say enough. She answered every email or text right away and we had no problems. It was great to meet her, she came and meet us while we were having lunch. She made reservations and gave us wonderful suggestions. Thank you Barbara, so very much." Mrs Mary Jane Dutton (stayed at Gli Ulivi, September 2015)

"Barbara was fantastic and was always available, even making contact on her day off!" Mr Ernest Willis (stayed at Infinito, September 2015)

"Charlotte was very responsive and helpful." Mrs Babette Standen (stayed at Pietra Nera, August 2015)

"Charlotte was brilliant and very responsive when we needed help." Mrs Jessica Fletcher (stayed at Villa Farli, September 2015)

"Barbara was delightful. A welcome text, a further message warning us about a storm and she also dropped in at the end of the week, with an excellent bottle of wine!" Mrs Juliet Glass (stayed at San Marco, September 2015)

"Very responsive and helpful." Ms Vivienne Ezzat (stayed at Ballata, August 2015)

"Barbara was great very helpful very quick to respond to our questions." Mrs Heather Russo Barker (stayed at Oliva, August-September 2015)

"Excellent support from Barbara." Dr Neil Goodwin (stayed at Oliva, July-August 2015)

"[Barbara M] She was very supportive." Mr Gavin Hewitt (stayed at Poggio Pigio, August 2015)

"Barbara was a star we spoke to her most days and she organised the boat for us and restaurants etc. could not thank her enough, she is a lovely person." Mrs Sophie Ford (stayed at Oliva, August 2015)

"Very helpful and always reactive." Mr Diego Parascandolo (stayed at Crossing The Rock, August 2015)

"Barbara is AMAZING! Thank you Barbara so much for the home visit and the fabulous cake which we couldn't stop eating. Barbara was the perfect mix of discretion and proactivity." Miss CV (stayed at Egesta, August 2015)

"[Barbara] was very helpful and there to answer any questions." Mrs Jennifer Jones (stayed at Principato, August 2015)

"Charlotte responded quickly to all of our requests and resolved any issues we had." Mrs Cathy Spencer (stayed at Ortigia, August 2015)

"Very helpful, reassuring to have a local contact and numbers" Dr Gillian Atkinson (stayed at Cecilia, July-August 2015)

"Very attentive. Immediate responses on questions, regardless of request or time of day." Mr Joel Black (stayed at Casa dei Gabbiani, August 2015)

"Charlotte was very helpful and thoroughly understood our needs." Mrs Kate James-Weed (stayed at L'Olivastro, August 2015)

"Always on hand to make any necessary arrangements even at short notice. Excellent." Mrs Hana Marzban (stayed at Casa Nuvola, August 2015)

"Barbara was very helpful and soon understood the dynamics of our group." Mrs Hilary Birt (stayed at Oliva, August 2015)

"Barbara was excellent." Mrs Victoria Miller (stayed at Lillì, August 2015)

"Barbara couldn't have been more helpful." Mrs Judith Mitchell (stayed at Brezza di Mare, July 2015)

"The staff were all incredible. Vassillis, the maintenance man, was so helpful - clearly very proud of his work, the villa and the area. Lida was really helpful - she came the first day and gave us a lot of tips and then helped with booking a boat hire - she was always responsive. She hunted out a boat for us to hire and made sure all the details of the arrangements were dealt with. She had excellent local knowledge and it was great to know she was there in case of any problems" Ms Louise Hussey (stayed at Filoniki, August 2015)

"Barbara is very nice and helpful but we didn't need her so much." Mrs Sophie Chemello (stayed at La Fenice, July-August 2015)

"Barbara Meli was responsive, knowledgeable and exceedingly pleasant." Mr Richard Trezza (stayed at La Riva, July-August 2015)

"Charlotte is lovely and it's always such a pleasure when she comes to visit us every year. This time we also met Ornella who is also fabulous. The team is great. They have been extremely helpful in every way." Mrs Simona Stevens (stayed at I Lentischi, July-August 2015)

"[Barbara] was amazing. Couldn't have been any nicer." Mrs Plaxy Locatelli (stayed at Al Profondo Blu and Zeffiro, July-August 2015)

"Extremely helpful, quick and efficient." Mr Paul Lynch (stayed at Pizzo Castellaro, July 2015)

"Everything was sorted in a very short time." Mrs Outi Seppa (stayed at Casale Castelluzzo, July 2015)

"Barbara Meli saved our lives on several occasions. She couldn't have been more helpful and available to us." Mrs Caroline Lee (stayed at Il Palmento dei Castagni, July-August 2015)

"Barbara Meli was fantastic and we both felt she really wanted us to have the most incredible holiday - which we did." Dr Peter Moncur (stayed at Poggio Pigio, July-August 2015)

"Charlotte was extremely helpful and effective." Dr Fiona Clunie (stayed at Camelia, July-August 2015)

"Charlotte was excellent." Mr Simon Waller (stayed at Azzurra, July-August 2015)

"Very helpful, we emailed [Ornella] daily with questions and she always found solutions to our queries." Mrs Sue Powell (stayed at Crossing Together, July 2015)

"Everything was great, we couldn't fault a thing." Mr Michael Brown (stayed at Ballata, July 2015)

"One of the Barbaras went absolutely over and above duty...a calming influence and ready to drop everything and rescue when the sat nav led us into suburban depths of Catania...hugely appreciated. Thank you so much Barbara!" Ms Alex Howarth (stayed at Cinnamon and Il Palmento dei Castagni, July 2015)

"Very helpful. Made every effort to help us." Mr David Lloyd (stayed at Infinito, July 2015)

"Very prompt responses." Dr Iain Michie (stayed at Gioi, July 2015)

"Barbara M. was most attentive in an unobtrusive sort of way and very helpful when we need to ask her things. She was readily available by phone and email but fortunately we were able to chat." Dr Jane Stackpool (stayed at Il Gabbiano, July 2015)

"[Charlotte] left us alone which was nice, and extremely helpful when phone lost one day. Very knowledgeable obviously." Mrs Janey Lewis (stayed at Clementina, July 2015)

"Charlotte was perfect! She helped us sort our wifi, in-house cooks, and taxis. We really appreciated her help." Mrs Rachel Jansen (stayed at La Limonaia, July 2015)

"There weren't really any problems but Barbara Meli kept in touch and she was very sweet in remembering to wish our son a happy birthday. A nice touch!" Mrs Joanne D'Andrea (stayed at Il Gabbiano, June 2015)

"Barbara Meli was SO helpful and very friendly." Mrs Lynda Vernon (stayed at Rosina, June-July 2015)

"Barbara Meli is the best, could not have helped us more. She was great in travelling suggestions and restaurant recommendations!!" Mrs Paula Gelsomino (stayed at Casa Nuvola, July 2015)

"Perfect! Barbara was great! Very service oriented." Mrs. Jane Mudge (stayed at Corte del Sole, July 2015)

"Charlotte was wonderful. Very very helpful when we had to contact her on a couple of occasions for advice." Mrs Deborah Harris (stayed at Azzurra, July 2015)

"Charlotte was excellent and very good at helping us plan where to eat out etc." Lady Heather Robinson (stayed at Le Corti di Cannamara, July 2015)

"I cannot speak highly enough of Barbara M. - a very charming lady and answered a whole range of very detailed questions. I do hope you retain her in future seasons." Mr Stephen Beer (stayed at Poggio Pigio, July 2015)

"We had to call [Charlotte] to find the location and she was really helpful - she also texted whilst we were there to make sure the holiday was going well which was a really nice touch." Miss Cleopatra Graves-Johnston (stayed at Casa di Pietra, July 2015)

"[Barbara was] extremely helpful! Could not do anymore!" Mr Thomas Milner (stayed at Oriente, June 2015)

"Barbara was efficient and very helpful." Mr Peter Kysel (stayed at Lillì, June-July 2015)

"[Barbara] was very good at contacting us by text but we were hopeless in replying, as we were having such a good time." Mr Carl Callaghan (stayed at Altea, July 2015)

"Charlotte provided us excellent restaurant choices." Mr Daniel Mudd (stayed at Camelia, June-July 2015)

"Charlotte was amazing - extremely positive and she always delivered. She really transformed what was already an amazing holiday into an exceptional one." Mr David Pagliaro (stayed at Villa San Tommaso, July 2015)

"Charlotte was extraordinary. When we arranged for a car to bring our friend to the house, we realised we couldn't get back to the house in time to meet her there, so Charlotte helped us, at 9pm-10pm, to notify the driver to change the destination and drop our friend at Café Sicilia so we could pick her up there as late as 11pm. She even spoke with our friend to explain the situation. Her responsiveness really impressed us." Mr Joshua Mogal (stayed at I Lentischi, July 2015)

"Barbara was consistently helpful and responsive!" Mr William McGlone (stayed at La Favorita, June-July 2015)

"Everyone from the team was very helpful. Charlotte was absolutely fantastic!" Dr Neena Jha (stayed at Casa di Pietra, July 2015)

"Really excellent." Ms Karin Bonello (stayed at Baglio dei Carrubi, June 2015)

"Charlotte Smith was super helpful and kind." Mrs Vanessa Knudstorp (stayed at Casa dei Gabbiani, June-July 2015)

"They were excellent and went beyond anything we expected." Ms Michele Brooks (stayed at Ortigia, July 2015)

"Very good follow-up from Barbara (especially when we had problems finding the villa on arrival). Good information and follow-up during the entire stay." Mr Ola Haugsrud (stayed at Cinnamon, July 2015)

"Barbara was very good, we did not need much help, but when we were lost she responded straight away, it was early hours in the morning so were glad she replied." Miss Louise Cubbage (stayed at Serralunga, July 2015)

"Ornella was great." Mr Joseph Lonardo (stayed at Crossing Together, June-July 2015)

"Barbara was fantastic not only to help with our lost luggage (and keeping my sanity), but also took care of a last-minute request for a fishing trip. She was accessible, responsive, and very accommodating." Mr Howard Bujtor (stayed at CaSale, June 2015)

"Barbara M. was very helpful & easy to contact." Mr William Neill (stayed at Villa Armerina, June 2015)

"Ornella was extremely helpful and was always there when we had questions. She's lovely. Patrizia was magnificent! From the first day to the last she was so helpful, kind, organised, and ready to fulfil all our requests beautifully." Mr Jacob Kacsik (stayed at Rocca delle Tre Contrade, June 2015)

"Barbara was terrific." Mr M Richard Zinman (stayed at Oliva, June 2015)

"Excellent! Barbara, Gaetano and Gaetano's dad were all very helpful with check-in, check-out and fixing our washing machine." Mrs Denise Phelan (stayed at La Fenice, June-July 2015)

"Barbara was great, Valentina was good." Mrs Jennifer Argenti (stayed at Balu', June 2015)

"Charlotte was great and recommended Hotel Venus for our last day which was perfect, she also answered our queries promptly." Ms Sandy Delap (stayed at I Lentischi, June-July 2015)

"Barbara M. was excellent, there if you needed her but not intrusive and helpful with texts re local events and early warnings of potential power cuts because of ENEL works, as was Gabriella whose welcome (and lasagne) could not be faulted." Dr Peter Rees (stayed at Pizzo Castellaro, June 2015)

"Barbara M. was extremely helpful and replied promptly." Dr Annie Linley-Adams (stayed at Oriente, June-July 2015)

"Charlotte was wonderful. She was flexible and calmly ready to address every problem." Professors Jonathan and Gabriel Lear (stayed at Clementina, June-July 2015)

"[Barbara was] always prompt and helpful when needed." Dr Michael Cole (stayed at Egesta, June 2015)

"[Barbara was] more than excellent in every way." Mrs Jane Staveley (stayed at Casa Agave, June 2015)

"Very helpful and responded quickly to our needs." Mr Nathan Flaman (stayed at Villa San Tommaso, June 2015)

"It was a right level of contact." Mrs Dinah Docherty (stayed at Azzurra, June 2015)

"I had very little contact with [Charlotte] (because everything was well) - but she was very helpful and gave me a superquick answer!" Ms Päivi Salonen (stayed at Azzurra, June 2015)

"Barbara went over and above in providing assistance by recommending and booking a hotel for us near Palermo airport." Mrs Latika Davis (stayed at Acquamarina, June 2015)

"[Federica] was very pleasant and very helpful! We enjoyed her visits." Dr Gary Mauro (stayed at Don Arcangelo all'Olmo, June 2015)

"On point, couldn't do it better myself." Mr Henry Lawson (stayed at Baia dei Turchi, June 2015)

"Barbara was terrific with her daily check in and we felt supported." Mrs Lula Redpath (stayed at CaSale, June 2015)

"Everyone was absolutely delightful and very helpful." Ms Carolyn Gray (stayed at Casa dei Gabbiani, June 2015)

"Barbara was extremely helpful." Ms Flo Deptford (stayed at Al Profondo Blu, June 2015)

"[Barbara] was great." Mrs Ruth Power (stayed at Lillì, June 2015)

"Charlotte was really helpful." Miss Kate Raymen (stayed at L'Eclisse, June 2015)

"Barbara M. was a real star and helped us enormously when we had a problem with a puncture. We can't thank Barbara M. enough for all the support she gave us and what a pleasant lady to deal with. Top marks." Mr Nick Sharp (stayed at Buzza Alta, June 2015)

"[Barbara M.] was there when needed and sorted out the problem without fuss." Mrs Julie Mawby (stayed at La Corte, June 2015)

"Very helpful. Couldn't think of anything more." Frau Angelika Braun (stayed at Cinnamon, June 2015)

"Barbara M. was most helpful, and could have done nothing more." Mrs Fiona Barkhouse (stayed at Poggio Pigio, June 2015)

"Barbara was very helpful by phone when we got lost en route." Ms Victoria Brandon (stayed at Ballata, June 2015)

"Charlotte was very helpful when we needed to speak to her." Ms Clare Risby (stayed at Clementina, June 2015)

"Both Barbara and Salvatore were extremely helpful. They gave us helpful hints and tips. It felt reassuring to know that if there were any difficulties, there were people who could help locally. (As Barbara did when our train was late, ensuring that the taxi was there on our arrival)" Mrs Louise Joyce (stayed at Oriente, June 2015)

"Extremely helpful." Mr Roger Ford (stayed at Ballata, May-June 2015)

"Barbara proved very resourceful and helped us out with the boat trip, which didn't quite go according to plan, but worked out really well in the end! An excellent resource." Mrs Emily Evans (stayed at Corte del Sole, June 2015)

"Charlotte was great. Called her twice about trivial stuff and she was always there and called us back promptly with answers to questions." Mrs Jean Golledge (stayed at Casa al Faro, June 2015)

"Charlotte was terrific, accessible and super helpful. Suggested 3 things which we all enjoyed, and helped arrange snorkelling when we were struggling to find a decent option." Mr Aron Shein (stayed at Casa di Pietra, June 2015)

"Ornella was the BEST!!!!! She was extremely helpful in so many ways. She was available whenever needed!" Mrs Patricia Holloway (stayed at Rocca delle Tre Contrade, June 2015)

"Fantastic, everything went like clockwork. Barbara texted us a couple of times - was great to know someone was there to sort out problems if we had any (but we didn't), but was completely unobtrusive." Dr Anne Hemming (stayed at Casa Agave, June 2015)

"They could not have done anything more at all. They were warm, friendly, responsive and perfectly wonderful." Mrs Dorothy Garland (stayed at Il Canneto, June 2015)

"Very helpful and responsive especially Luisa de Grandi (assistant to Federica) who responded to our queries promptly and with great suggestions." Ms Peggy Ricciardi (stayed at Masseria Costanza, June 2015)

"Barbara M. checked in with us upon arrival, and followed up; this was very helpful. She was easily accessible by text message which I appreciated." Ms Lana Cordes (stayed at Gli Ulivi, June 2015)

"Charlotte was 100% excellent. She resolved the issues that she could change, gave excellent advice, recommendations & tips. Was very prompt and thoughtful in her dealings with us, could not have been more helpful." Ms Kate Lewis (stayed at La Riva, May-June 2015)

"Charlotte was great. She kept her cell phone close by and was always available by text. Very helpful." Mrs Susan Emptage (stayed at Villa San Tommaso, June 2015)

"Very nice." Mr Clemens Von Bechtolsheim (stayed at I Lentischi, June 2015)

"Charlotte always made herself available. We didn't need her but it was encouraging to know that she was there." Mr Simon Wright (stayed at Estiva, June 2015)

"Charlotte responded quickly and helpfully." Mr Jonathan Evans (stayed at Pietra Nera, June 2015)

"Charlotte was always there if you needed anything, not that we did." Mr James Price (stayed at Villa Saracena, June 2015)

"Didn't need any help, and Barbara did contact us to ensure all ok - thank you Barbara." Mr Andrew Ingram (stayed at Pizzo Castellaro, May 2015)

"Very helpful, although we didn't need much help." Ms Jan Fiore (stayed at La Favorita, May 2015)

"Excellent." Mr Sigurdur Ragnarsson (stayed at Lillì, May-June 2015)

"Brilliant." Dr Anthony Sethi (stayed at Baia dei Turchi, May 2015)

"[Barbara] was very attentive and conscientious." Mrs Sonia Trogi-Menard (stayed at La Fenice, May 2015)

"Barbara M.'s knowledge of restaurants was great." Ms Vidho Sood Nicholls (stayed at La Mora, May 2015)

"Charlotte was very helpful, and Vichnu and his family were great." Ms Sybille Sasse (stayed at Villa Saracena, May-June 2015)

"Charlotte was outstanding. We had a car accident in Ragusa and rang Charlotte. She spoke to the driver, sorted out whether we needed to contact the police and helped with the car hire company. Without her help the whole experience could have been very difficult. She was wonderful!" Mrs Kim Walker (stayed at Brezza di Mare, Casa delle Sirene and La Riva, May-June 2015)

"Ornella was very helpful - also took proactively action on her own behalf (like printing the programs for the 'opera night' at the villa)." Ms Sari Baldauf (stayed at Rocca delle Tre Contrade, May-June 2015)

"Charlotte was outstanding. We had some terrible and very stressful delays from Rome to Catania and she helped re-book our car, get a driver to pick us up at 2 am, etc. It was great to know we had someone locally looking for us. Charlotte also helped us find a game shop in Siracusa, which made the trip for my 20 year old. Charlotte is the kind of employee your company should be proud of and work hard to retain!" Mrs Mariann McDonagh (stayed at Priscilla, May 2015)

"Charlotte was very helpful and replied promptly to me when I needed help, she couldn't have done more to be on hand to assist me and I was very grateful for her support." Mrs Alice Fowler (stayed at Casa delle Sirene, May 2015)

"Lovely, very helpful and even though they were only on site once, it worked via text." Mrs Tessa Allingham (stayed at Aphrodite, May 2015)

"Ornella was AMAZING. AMAZING AMAZING AMAZING. Seriously she made the trip perfection. I loved being able to text with her, get recommandations/help coordinating etc. She was incredibly responsive, happy and never made me feel like I was an annoyance - and very professional. PERFECT!" Ms Sarah Larsen (stayed at Crossing The Rock, May 2015)

"Perfect." Mrs Lina McAllister (stayed at Masseria Costanza, May 2015)

"Excellent, again, extremely helpful, knowing [Charlotte] was there improved the quality of our holiday." Mr Richard Furlong Brown (stayed at Archimede, May 2015)

"Completely helpful. Your strength is the quality of your team and service." Mr Chris Cowan (stayed at Brezza di Mare, May 2015)

"Fantastic." Mr Edward Rossdale (stayed at Al Plemmirio, May 2015)

"Barbara was great - did everything we asked, responded quickly to my texts but was in no way intrusive." Ms Jo Brittain (stayed at Casa Agave, May 2015)

"Fabulous." Ms Dilys Farney (stayed at Ortigia, May 2015)

"Charlotte was great. Always contactable and sorted things out extremely quickly." Mr Cyrus Kapadia (stayed at Le Corti di Cannamara, May 2015)

"Barbara and Anna Maria were very helpful and efficient." Mr George Winstone (stayed at CaSale, May 2015)

"Charlotte was in touch the moment we touched down and guided us into the villa. She also helped us out on a restaurant booking - nothing could have been bettered! She was fantastic, texted and called when we landed and was there when we needed her. She guided us in in the dark to the villa." Mr and Mrs Simon and Sophie Hill (stayed at Casa dei Gabbiani, May 2015)

"[Barbara M.] was very helpful and responsive." Ms Anne Pappas (stayed at Casa Nuvola, May 2015)

"Barbara was always there for us. She was our guardian angel and we felt so secure having her available at the end of a text." Mrs Tanya Gitto (stayed at Corte del Sole, May 2015)

"Barbara was very attentive at all times. She arranged a late check at Balu' which was very helpful. She kept in touch with us and was prompt in responding to any of our questions. It was a pleasure to deal with her and she made our travel worry-free." Mrs Tanya Gitto (stayed at Balu', May 2015)

"Fantastic - even arranging a takeaway for us after a long day at Etna." Mr Mario Thomas (stayed at Casa dei Gabbiani, May 2015)

"We spoke [to Charlotte] only twice to introduce ourselves and say we were leaving - charming." Mr John Gordon (stayed at Azzurra, May 2015)

"Daniela looked after us extremely well, and nothing was too much trouble. We found her very helpful and her high standards and eye for detail makes Baia dei Turchi the true gem that we experienced." Mr Marcus Brown (stayed at Baia dei Turchi, May 2015)

"Charlotte was our local support. She checked that we were ok twice during our week at Poggio and we knew we could contact her if we had any problems." Mr James Clark (stayed at Poggio Pigio, May 2015)

"Really good, [Charlotte] helped us out a few times." Mr Gary Lumb (stayed at La Timpa, May 2015)

"Extremely helpful, could not have done more for us." Mr John Gageby (stayed at Cala Bianca, May 2015)

"Very helpful, couldn't have done more." Mr Hugh Morland (stayed at Acquamarina, May 2015)

"The Thinking Traveller's Team is flawless." Mrs Monica Belfort (stayed at La Pergola, May 2015)

"Charlotte is the best travel support person we have ever experienced. She kept in touch by text or email but never was obtrusive. She helped us get tickets printed for our trip to Malta when we didn't have access to a printer and most importantly met us personally when we got lost as a result of GPS coordinates and escorted us to our villa. She is great!!" Mr Edward Lindsay (stayed at Casa delle Sirene, May 2015)

"Barbara was great helping resolve a flat car battery issue." Mr Richard Knight (stayed at Il Gabbiano, May 2015)

"Excellent! We used both [Charlotte and Barbara] when needed and they were prompt and very helpful with advice. We prefer to be left whilst on holiday unless there is a problem and your staff using texts was a perfect way of letting us know they were there if needed but were not calling in every other day." Mrs Karen Riley (stayed at Corte del Sole, May 2015)

"Charlotte kept in touch and was very helpful when we had a power outage." Mr Bob Reichenfeld (stayed at Casa al Faro, May 2015)

"Extremely good. So kind in kindly relaying a message in Italian to a tennis coach." Mrs Sally Browne (stayed at Azzura, April-May 2015)

"Barbara's assistant was very good when we had trouble finding the villa." Mr Alan Brooks (stayed at Acquamarina, April-May 2015)

"Several texts from Barbara, we didn't require anything but felt very supported, thank you." Ms Angela Oglesby (stayed at Brezza di Mare, April 2015)

"Barbara was an excellent resource for this trip. She was super." Mr Jeffrey Ganssle (stayed at Il Gabbiano, April 2015)

"Very helpful and dealing with all enquiries (we didn't have many) on the spot and efficiently." Ms Johanna Reder (stayed at Casa delle Sirene, April 2015)

"Barbara was very helpful." Mrs Margreet van der Zee (stayed at Acquamarina, April 2015)

"Charlotte gets highest honours, sweet, kind, understanding, helpful beyond words. A pleasure and most definitely a wonderful representative of your company." Mrs Maryanne Young (stayed at Baia dei Turchi, April 2015)

"Barbara was helpful and always accessible." Mrs Sarah Kinnoch (stayed at Casa Nuvola, April 2015)

"Charlotte could have done no more!" Mrs Christine Wordsworth (stayed at Pietra Nera, April 2015)

"Charlotte was exceptionally helpful and available at relevant times." Mr Nicholas Dale (stayed at Ortigia, March-April 2015)

"Perfect." Mrs Marina Munoz (stayed at Azzura, April 2015)

"Everything went smoothly so we had no need to use Barbara other than the odd text - but please let her know our friend Pamela from Casa Romita can't praise her enough!" Mrs Helen Hardy (stayed at Brezza di Mare, March-April 2015)

"We cannot say enough of the help and attention we had from your local manager Ornella Agati. She sat down with us to re-shuffle the planned day-trips, considering that we had the bad luck of rain for most of the week. She was wonderful with so many places recommendations to eat, see and enjoy! Ornella was just extraordinary and perfect. I would just steal her from you, if she accepts to come to work in Puerto Rico!" Dr Maribel Rodriguez-Torres (stayed at Crossing Together, March 2015)

"We only needed her the first night finding the place in the dark, but she was very receptive and helpful even at 9:00 at night. She checked in with us a few other times as well." Mr Frederick Wickham (stayed at Casa Nuvola, March-April 2015)

"Charlotte was great." Ms Christine Berrettini (stayed at Mila, March-April 2015)

"Barbara was a great help she directed us to Ballata when we were lost our sat nav gave us a wrong turning and she got in touch with the owner when we couldn't find a clothes line and he bought one within the hour. Barbara also took the trouble to wish Elain happy Birthday." Mr Bruce Rankin (stayed at Ballata, March 2015)

"Couldn't have been more helpful! [Ornella is a] wonderful lady, you are so lucky to have her - made our trip!" Mrs Caryl Terlezki (stayed at Crossing The Rock, March 2015)

"Loved it, your team was great. We have been fortunate to travel a lot and the details you passed us made the trip seamless and enjoyable. Barbara: very responsive and accommodating." Mr Brendan Halloran (stayed at Funcia , November 2014)

"Barbara was exceptionally helpful at all times, very polite." Mr Neil Cowen (stayed at Gioi , October-November 2014)

"Charlotte was very helpful especially when some of our family members couldn't get to the villa because roads were closed going into Scicli. They called Charlotte who immediately contacted the villa groundskeeper to come get them in Modica." Mr Mark Cira (stayed at Le Corti di Cannamara , October-November 2014)

"Short of stopping it raining for one day - nothing. Grand thanks." Mr Ian Holohan (stayed at La Pergola , October-November 2014)

"The local personel were excelent, specially ornella. She gave us anything we needed as a moment notice." Dr Gisela Henriquez (stayed at Rocca delle Tre Contrade , October 2014)

"Charlotte was great! We called her when we got lost and she did a great job of getting a hold of Vishnu to come get us." Ms Fran Gallo (stayed at Villa Saracena , October 2014)

"Ornella was lovely and very helpful." Mr Jacob Kacsik (stayed at Crossing The Rock , October 2014)

"Barbara was terrific and helpful." Mrs Jill Miller (stayed at Cala Bianca , October 2014)

"Words can not describe how fabulous Barbara was to us. She came to our rescue and saved our trip. We loved the apartment in Cefalu, the location, train service, view and all of it, The ability to walk everywhere was great and the close proximity of restaurants was perfect." Ms Sandy Daly (stayed at Zeffiro , September 2014)

"Spot-on. Barbara could not be faulted and even in a text hit just the right note!" Mrs Meryl Harrison (stayed at Corte del Sole , September 2014)

"Charlotte was attentive and there when required, although that was only to open the gates as everything else ran like clockwork." Mrs Lynne Smith (stayed at Cubo al Mare, September 2014)

"Barbara was excellent and helped us locate our carseat which the airline lost." Dr Fionnghuala Fuller (stayed at Corte del Sole , September 2014)

"Charlotte was great. Very responsive to even our most silly questions." Mrs Casey Honeyball (stayed at Poggio Pigio, September 2014)

"Federica was great, local tips and made it seamless for us." Mrs Andrew Grech (stayed at Don Arcangelo all'Olmo, September 2014)

"Ornella was absolutely amazing - she truly made such a difference to our stay that I can't even put it into words." Mrs Anneliis Matthews (stayed at Casa alla Scala , September 2014)

"Barbara was so invaluable in helping us arrange a very special wedding celebration in Sicily, and the day ended up being even more spectacular and wonderful than we could have imagined! She was responsive, so helpful, and thoughtful. Charlotte helped us immensely in arranging the dinner celebration venue, it was great at the Grand Timeo!" Ms Martha Lam (stayed at Il Palmento dei Castagni , September 2014)

"They were really great. Proactive, responsive, always available - just wonderful." Mr Mark Helme (stayed at Villa Armerina , September 2014)

"Barbara was extraordinary. She could not have been more helpful, especially with arranging for our car, the cook, and finding a dentist for my sister-in-law who had a tooth problem while there. Exceptional service!" Mr John Redmond (stayed at Casa Nuvola , August-September 2014)

"Charlotte could not have been more helpful. Her local knowledge and recommendations were excellent." Mr Nigel Halkes (stayed at Al Plemmirio , September 2014)

"Barbara was also incredibly helpful and knowledgeable. Nothing was too much trouble." Ms Amanda Aspinall (stayed at Oliva , August-September 2014)

"Charlotte was great, we had a friend drop in for lunch and they stayed for dinner at which time we needed a taxi to get him back to Catania - she arranged this at very short notice." Mrs Di Ritter (stayed at La Limonaia , September 2014)

"Both Charlotte and Christina were extremely helpful and efficient and made our stay so enjoyable. Christina is also a very good reflexologist and massage therapist. Charlotte was extremely efficient at sorting out any small problems we had and was very quick at getting back to us with any queries we had." Ms Daryl Stevenson (stayed at Al Plemmirio , September 2014)

"Yes, very helpful. Charlotte was able to get us access to the villa an hour early and at very short notice. We also were able to arrange dinner to be cooked at the villa, also at short notice." Mr Michael Lambert (stayed at Buzza Alta , August-September 2014)

"The local support team, Charlotte and Dina (our housekeeper and cook) were just so great. Charlotte literally met us on our arrival at a local restaurant to give us the Yoga mats we had requested. So sweet of her! And Dina....well we all fell in love with Dina. She was so friendly and accommodating.....and even though she speaks little English...we all communicated to each other. She is a great cook!!! Probably the best Eggplant Parm I've ever had. WE LOVED DINA. Give this girl a raise! She never stopped working......" Ms Carol Richman (stayed at Pietra Nera , August-September 2014)

"Barbara was superb and went the extra mile." Kim Humpreys (stayed at Le Chicas , August 2014)

"We didn't need much help from Barbara but she kept in touch by text throughout the week. Charlotte was immensely helpful in sorting out our trip to Etna when we got the dates muddled up." Dr Rosemary Taylor (stayed at Egesta , August 2014)

"Charlotte was amazing and would text back in seconds and sorted out our last day at Donna Carmela and so on. Her local knowledge was fabulous and she clearly loves living in Sicily." Miss Rowena Miller (stayed at Badia , August 2014)

"Barbara kept in daily touch by email, all worked v well. We got to meet her too, lovely lady." Mrs Mel Threader (stayed at Casa Alma , August 2014)

"Charlotte responded immediately after we landed via text and often checked to see if all was well. Really personal care and this must be reassuring should any problems occur." Mr Gary Marshall (stayed at Le Corti di Cannamara , August 2014)

"Excellent. The house manager Rosamaria was fantastic and couldn't do enough to ensure our visit went well and was comfortable. She was a star." Mrs Martina Milburn (stayed at Il Canneto , August 2014)

"Charlotte went the extra mile as she did last time too. Very helpful when our daughter in law was ill thank you very much." Mr Howard Gracey (stayed at L'Olivastro , July-August 2014)

"Barbara was very helpful and was in regular contact. Very impressive." Mrs Kate McLean (stayed at Il Cappero , July-August 2014)

"Nothing! Charlotte returned our texts very promptly with sound advice and information that was very much appreciated. We never met but felt she was always there should we have needed her. Salvatore, the caretaker for La Riva,