The Thinking Traveller Staff Photo

Available Careers with The Thinking Traveller

BECOME A PART OF OUR MEDITERRANEAN FAMILY!

Background and Company History

The Thinking Traveller was founded in 2002 and is run by a team of over 60 "Thinkers", headed by Founding Directors Huw and Rossella Beaugié, and based in our London and New York offices and in our Mediterranean destinations. It is an award-winning company which offers the finest, most desirable villas for private rental in Sicily, Puglia, the Ionian Islands, the Sporades Islands and Corsica.

The company has grown organically since its inception, and enjoys extremely high levels of customer satisfaction and loyalty. We are proud to have been recognised as the Favourite Villa Rental Company by readers of Condé Nast Traveller magazine no fewer than 4 times, including in 2016, 2017 and 2018.

For more information about The Thinking Traveller take a look at our who we are page.


We are recruiting for the following roles:


Experience Team Manager | based in London, UK

Villa Specialist | based in London, UK

Villa Specialist (Luxury Travel Consultant) | based in New York, USA

Experience Specialist | based in London, UK


 

Role: Experience Team Manager

Team: Experience Specialist Team
Location: Brick Lane, London E1, UK
Start date: ASAP

From the spark of an idea atop an erupting Sicilian volcano, to being voted the World’s #1 Villa Rental Company four years in a row (2016-2019) by readers of Condé Nast Traveller: The Thinking Traveller in a nutshell. We’re a dynamic, family-run company with a passion for travel, a thirst for life and a simple mission: to hear our clients say, “That was the best holiday we’ve ever had. We’ll be back.” As market leaders in the field of luxury villa holidays in the heart of the Mediterranean, we’ve been exceeding our clients’ expectations since 2002.

Based in vibrant Brick Lane, London, and with an office in Manhattan, New York, we offer exclusive access to the most exceptional properties in Sicily, Puglia, the Ionian and the Sporades Islands, and Corsica. We pride ourselves on our unrivalled local knowledge and our thoughtful personal service, and we promote a sustainable, eco-friendly approach to travel, investing in the economies of our destinations, participating in local conservation projects, and sponsoring cultural events.

Our team is a multi-national, multi-cultural and multi-talented group of professionals from all around the world. Between us, we speak over 20 languages (and several dialects) and we all share a passion for all things Mediterranean, an extra-mile approach to making things perfect, and our natural flair for high-end hospitality. When we’re not enjoying ourselves at work, we’re marathon runners, bakers, singers, cyclists, cooks, hikers, sailors, wine connoisseurs, dancers, kickboxers, fencers, actors, partners, mothers and fathers.

We offer a collaborative working culture where everyone’s opinion matters, a modern, spacious and comfortable office environment in the heart of Shoreditch, continual training, flexibility in how we work, opportunities to develop professionally within the company, and frequent social events.

We’re now looking for a talented, like-minded person to join out Thinking Traveller team as an Experience Team Manager.  Reporting to the Head of Operations, your mission will be to set the direction of the Experiences team in line with The Thinking Traveller KPIs; lead, motivate and manage our large team of Experience Specialists; and review and enhance the processes used by the Experiences team in order to ensure we provide an exceptional service to our clients, with the goal of increasing customer loyalty and satisfaction.

The skills, experience and knowledge we are looking for in our next Experience Team Manager are:

  • Experience of managing a team within an environment that supports the demands of high-end international clients.
  • An ability and understanding of how to influence and collaborate with senior leaders within an organisation as well as within your team.
  • Excellent customer and people service skills, with the ability to motivate, to develop and to lead.
  • Understanding of how to deliver performance against KPIs.
  • Excellent project management skills which include strong organisational and planning skills in a fast-paced environment, with a “high-intensity” summer season.
  • Proactive, positive and with a “can do” attitude.
  • A creative mind with an ability to suggest improvements.
  • Demonstrate that you have excellent communication skills, both verbally and in writing. You will also have an understanding of how to adapt your communication style depending on the requirements of the person you are talking to.
  • Fluency in Italian or another Latin-based language would be a plus.

If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick all of the above boxes, you should apply for this role by sending your CV and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role. 





 

Role: Villa Specialist

Team:  Sales Department
Location: Brick Lane, London E1, UK
Start date: We do not currently have any vacancies for this role, but please send in your CV so that we can consider you for future opportunities.

The Thinking Traveller is an award-winning luxury villa rental company with 215 properties in the Mediterranean. Our villas are exclusively available through us, which means we are able to ensure the quality of each property, and in turn offer award-winning service to each and every one of our clients. We regularly visit our villas and destinations, which means we are able to offer superior product knowledge, understand our regions intimately and consistently go the extra mile. 

Our mission is simple, to hear our clients say “That was the best holiday we’ve ever had… we’ll be back”. 

Reporting to the Sales Manager, your role as a Villa Specialist will be to use your exceptional sales skills, product knowledge and experience to match clients to the villa which will best suit their needs and go the extra mile to ensure that their expectations are exceeded. 

You should be positive, assertive, creative, curious, flexible and proactive, and have a true passion for travelling. You should also be charming and engaging and able to win over clients, so that they book with you and return to you for future holidays. If these adjectives describe you then read on!

  • Previous experience of working in sales within the luxury or travel industry is desirable 
  • Experience of working towards targets and a drive to exceed these is desirable
  • You should be able to demonstrate to us a genuine and collaborative selling style using your strong influencing and negotiation skills
  • You’ll need to show us that you can be adaptable and engage and build a rapport with clients from all over the world and from all types of cultural backgrounds. For this you’ll need to be a confident and articulate communicator both with fantastic listening skills
  • You’ll need to demonstrate that you have excellent writing skills and be able to produce concise written responses to clients
  • You should be able to empathise with and prioritise customer needs in order to be able to deal effectively with their requests and any issues they may present 
  • You’ll need to show us that you are organised, with great attention to detail and a talent for retaining and recalling information
  • You’ll need to demonstrate a passion and curiosity for all things Mediterranean
  • You should be flexible and be open to new and different ideas of working that will constantly improve both your and the team’s performance
  • Experience of working with high end clients would be a plus
  • Impeccable English, both written and spoken
  • A second language would be a plus

If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick all of the above boxes, you should apply for this role by sending your CV and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role. 




 

Role: Villa Specialist (Luxury Travel Consultant)

Location: 3rd Avenue, Manhattan, New York
Start date: we do not currently have any vacancies for this role, but please send in your CV so that we can consider you for future opportunities. 

About The Thinking Traveller

The Thinking Traveller is an award-winning luxury villa rental company with properties in the Mediterranean. Our villas are exclusively available through us, a fundamental part of our business that allows us to guarantee the quality of each property and offer award-winning service to each and every one of our clients. We regularly visit our villas and destinations, which means we can offer superior product knowledge, understand our regions intimately and consistently go the extra mile.

We work as an effective team and we always try to act considerately and thoughtfully towards our colleagues. We recognize each other’s good work and encourage each other to strive to exceed our goals within a friendly and co-operative atmosphere. We treat everyone we encounter with respect.

Towards the end of 2018, we opened a new office in New York, located on 3rd Avenue near Grand Central station. We work closely with our London Head Office to continue to accomplish our mission which, put simply, is to hear out clients say “That was the best holiday we’ve ever had… we’ll be back”.


The Luxury Travel Consultant Role

Reporting to the Head of US Operations, your full-time role as a Luxury Travel Consultant will be to develop exceptional product knowledge and experience to match clients to the villa which best suits their needs. By going the extra mile, you will ensure that their expectations are not only met but exceeded every time.

As a Luxury Travel Consultant, your responsibilities include but are not limited to:

  • creating and nurturing relationships with new and established clients and ensuring that all interactions are in perfect harmony with our brand essence/brand document;
  • ensuring that all relevant information about each booking/particular group is accurately and completely recorded on our systems so that there is smooth information flow between all our teams at The Thinking Traveller;
  • liaising with our Experience Specialists in London to check on information requested by clients regarding extras and Think Experiences and assisting them during busy periods by responding to client questions as and when necessary;
  • liaising with our Local Managers regarding specific requests the clients make before booking and helping them with any questions they might have about the booking in order to ensure they are able to assist the clients in the best possible way during their stay. This includes, where possible, supporting our Local Managers with any problems that might arise;
  • ensuring that all data on our systems is accurate and up-to-date for marketing purposes; this includes: assigning languages, selecting the correct source, checking communications preferences.


What you’ll bring

  • previous experience of working in the luxury travel industry (or in a different luxury sector), and dealing with high end clients.
  • an excellent level of English and Ideally speak some Italian as well.
  • you’ll be able to demonstrate to us a genuine and collaborative working style using your strong problem-solving, influencing and negotiation skills to work with our teams and clients.
  • you’ll need to show us that you can be adaptable and engage with and build rapports with clients from all over the world. For this you’ll need to be a confident and articulate communicator with fantastic listening skills.
  • you’ll need to demonstrate that you have excellent writing skills and be able to produce concise written responses to clients.
  • you’ll be able to empathize with and prioritize customer needs in order to be able to deal effectively with their requests and any issues they may arise.
  • you’ll need to show us that you are organized and detail-driven with a strong ability to retain and recall information.
  • you’ll need to demonstrate a passion and a curiosity for all things Mediterranean.
  • you’ll be flexible and be open to new and different ideas of working that will constantly improve both your and the team’s performance.
  • you’ll be confident using the usual office IT (email, word processing, spreadsheets, web browsers etc).
  • you should have a Bachelor’s degree and at least one year’s work experience.


If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick all of the above boxes, you should apply for this role by sending your CV and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role. 





 

Role: Experience Specialist

Location: Brick Lane, London E1, UK
Start date: We do not currently have any vacancies for this role, but please send in your CV so that we can consider you for future opportunities.

We are looking for a talented Italian speaking candidate to join our team based in Brick Lane.  As an Experience Specialist you will help our clients organise the details of their holiday once they have confirmed their booking, and enrich it by selling our “Think Experiences” to them.  

You should be self-assured, socially confident, open-minded, assertive, creative, curious, flexible and proactive. You should also be simpatico, warm, happy, open, humorous, helpful, charming and engaging. If these adjectives describe you, read on!

  • You will have an excellent level of Italian and English. 
  • It is likely that you will be a graduate and extensively travelled.
  • You will have a friendly and professional manner in person and over the phone.
  • You will be very organised, diplomatic and have great attention to detail
  • Experience with customer care of up-scale clients would be a plus.
  • We are extremely proud of our rock-solid reputation for service and customer care so you will need to be able to demonstrate a genuine, collaborative working style.
  • You may have some other unique qualities that will enrich The Thinking Traveller team... tell us what they are!

If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick all of the above boxes, you should apply for this role by sending your CV and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role. 



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