Careers at The Thinking Traveller

BECOME A PART OF OUR MEDITERRANEAN FAMILY!

Background and Company History

The Thinking Traveller was founded in 2002 and is run by a team of over 60 "Thinkers", headed by Founding Directors Huw and Rossella Beaugié, based in our London and New York offices and in our mediterranean destinations. It is an award-winning company which offers the finest, most desirable villas for private rental in Sicily, Puglia, the Ionian Islands, the Sporades Islands and Corsica.

The company has grown organically since its inception, and enjoys extremely high-levels of customer satisfaction and loyalty. We are proud to have been recognised as the favourite villa rental company by readers of Condé Nast Traveller magazine no fewer than 4 times, including in 2016, 2017 and 2018.

For more information about The Thinking Traveller take a look at our who we are page.


We are recruiting for the following roles:


Client Relations Representative | based in London, UK 

Experience Specialist | based in London, UK

Villa Specialist | based in London, UK


 

Role: Client Relations Representative

Location: Brick Lane, London
Contract: Fixed term and part-time (25 hours per week from May to September)

Reporting to our Client Relations Manager, your mission will be to assist with our feedback processes which includes dealing with any client complaints with tact, understanding and empathy.  You’ll need to ensure that the clients are always informed of the progress regarding their issues whilst as the same time liaising with our Local Managers, suppliers and any other parties involved to determine the nature of the complaint.

Are you the kind of person who relishes offering an “extra mile” service and who:

  • is able to demonstrate a proven ability at dealing diplomatically and effectively with high-end clients, possibly in the field of tourism.
  • have a friendly, professional and positive manner in person and over the phone.
  • is a confident and articulate communicator with fantastic listening skills.
  • can demonstrate excellent writing skills to compose grammatically correct, concise and accurately written guides, letters and emails.
  • is very organised and has great attention to detail.
  • is able to demonstrate a genuine and collaborative working style.
  • is flexible and open to new and different ideas of working that strive to improve both yours and the team’s performance.

If so then we’d love to hear from you.  All you need to do is send us your CV and a covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role.  


 

Role: Experience Specialist

Location: Brick Lane, London E1, UK
Start date: We do not currently have any vacancies for this role, but please send in your CV so that we can consider you for future opportunities.

We are looking for a talented Italian speaking candidate to join our team based in Brick Lane.  As an Experience Specialist you will help our clients organise the details of their holiday once they have confirmed their booking, and enrich it by selling our “Think Experiences” to them.  

You should be self-assured, socially confident, open-minded, assertive, creative, curious, flexible and proactive. You should also be simpatico, warm, happy, open, humorous, helpful, charming and engaging. If these adjectives describe you, read on!

  • You will have an excellent level of Italian and English. 
  • It is likely that you will be a graduate and extensively travelled.
  • You will have a friendly and professional manner in person and over the phone.
  • You will be very organised, diplomatic and have great attention to detail
  • Experience with customer care of up-scale clients would be a plus.
  • We are extremely proud of our rock-solid reputation for service and customer care so you will need to be able to demonstrate a genuine, collaborative working style.
  • You may have some other unique qualities that will enrich The Thinking Traveller team... tell us what they are!

If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick all of the above boxes, you should apply for this role by sending your CV and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role. 




 

Role: Villa Specialist

Team: Sales Department
Location: Brick Lane, London E1, UK
Start date: We do not currently have any vacancies for this role, but please send in your CV so that we can consider you for future opportunities.  
Contract: Full-time, permanent

The Thinking Traveller is an award-winning luxury villa rental company with properties in the Mediterranean. Our villas are exclusively available through us, which means we are able to ensure the quality of each property, and in turn offer award-winning service to each and every one of our clients. We regularly visit our villas and destinations, which means we are able to offer superior product knowledge, understand our regions intimately and consistently go the extra mile. 

Our mission is simple, to hear our clients say “That was the best holiday we’ve ever had… we’ll be back”. 

Reporting to the Sales Manager, your role as a Villa Specialist will be to use your exceptional sales skills, product knowledge and experience to match clients to the villa which will best suit their needs and go the extra mile to ensure that their expectations are exceeded. 

You should be positive, assertive, creative, curious, flexible and proactive. You should also be charming and engaging in order to win over your clients and ensure that they book with you, and return to you for future holidays. If these adjectives describe you then read on!

  • Previous experience of working in sales within the luxury or travel industry is desirable 
  • Experience of working towards targets and a drive to exceed these is desirable
  • You should be able to demonstrate to us a genuine and collaborative selling style using your strong influencing and negotiation skills
  • You’ll need to show us that you can be adaptable and engage with and build rapport with clients from all over the world. For this you’ll need to be a confident and articulate communicator both with fantastic listening skills
  • You’ll need to demonstrate that you have excellent writing skills and be able to produce concise written responses to clients
  • You should be able to empathise with and prioritise customer needs in order to be able to deal effectively with their requests and any issues they may present 
  • You’ll need to show us that you are organised and detail minded with a good memory for retaining and recalling information
  • You’ll need to demonstrate a passion and curiosity for all things Mediterranean
  • You should be flexible and be open to new and different ideas of working that will constantly improve both your and the team’s performance
  • Experience of working with high end clients would be a plus

If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick all of the above boxes, you should apply for this role by sending your CV and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role. 



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