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Careers at The Thinking Traveller

BECOME A PART OF OUR MEDITERRANEAN FAMILY!

Background and Company History

The Thinking Traveller was founded in 2002 and is run by a team of 30 headed by Founding Directors Huw and Rossella Beaugié. It is an award-winning company which offers the finest, most desirable villas for private rental in Sicily, Puglia, the Ionian Islands, the Sporades Islands and Corsica.

The company has grown organically since its inception, and enjoys extremely high-levels of customer satisfaction and loyalty. We are proud to have been recognized as one of the best villa rental companies by readers of Condé Nast Traveller magazine since 2011.

For more information about The Thinking Traveller take a look at our who we are page.


We are recruiting for the following roles:

HR Co-ordinator | based in London, UK

Villa Specialist (Luxury Travel Consultant) | based in New York City, USA

Digital Marketing Specialist | based in London, UK 

UI/UX Designer | based in London, UK

Experience Specialist | based in London, UK

Villa Specialist | based in London, UK


 

Role: HR Co-ordinator

Location: Brick Lane, London E1, UK
Start date: ASAP
Contract: Part-time, permanent and office based (20 hours per week)

Our mission at The Thinking Traveller is simple, we want to hear our clients say “That was the best holiday we ever had….we’ll be back.”  We have full confidence in the quality of all our villas because they are exclusive to us.  We take pride in our superior product knowledge and the service we provide as well as the fact that we always go the extra mile.

We are now looking for someone to be part of a small but dedicated HR Team whose aim is always to go the extra mile and deliver an outstanding people focused service to our team of Thinkers.  


As an HR Co-ordinator, your responsibilities include but are not limited to:

  • Assisting with our recruitment lifecycle by writing job descriptions, liaising with recruitment agencies and candidates, and preparing offer letters and employment contracts
  • Ensuring each part of our new starters’ process, including our induction process, is completed and logged
  • Assisting with training and development initiatives from our appraisal process to the organisation of training initiatives
  • Ensuring that all information that we hold as an HR Team is kept securely and up to date 
  • Co-ordinating our leavers’ process which includes liaising with IT and Operations when a leaver has handed in their notice and booking exit interviews


What you’ll bring

  • A great deal of enthusiasm and a team player mentality 
  • Excellent organisational skills with a desire to continually improve processes
  • Great attention to detail 
  • Good communication skills both written and verbal; ability to communicate confidently at any level
  • Good listening skills
  • Able to demonstrate discretion and good judgement when handling sensitive data
  • Previous HR experience is desirable 


If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick the majority of the above boxes, you should apply for this role by sending your CV, portfolio and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role.


 

Role: Villa Specialist (Luxury Travel Consultant) 

Location: New York City, USA
Start date: ASAP
Contract: Full-time

Reporting to the President of The Thinking Traveller Inc., your full-time role as a Luxury Travel Consultant will be to use your negotiating and influencing skills in order to match clients to the villa which best suits their needs. By going the extra mile, you will ensure that their expectations are not only met but exceeded every time.


As a Villa Specialist (Luxury Travel Consultant), your responsibilities include but are not limited to;

  • Creating and nurturing relationships with new and established clients and ensuring that all interactions are in perfect harmony with our brand essence/brand document.
  • Ensuring that all relevant information about each booking/particular group is accurately and completely recorded on our systems so that there is smooth information flow between all our teams at The Thinking Traveller
  • Liaising with our Experience Specialists in London to check on information requested by clients regarding extras and Think Experiences and assisting them during busy periods by responding to client questions as and when necessary
  • Liaising with our Local Managers regarding specific requests the clients make before booking and helping them with any questions they might have about the booking in order to ensure they are able to assist the clients in the best possible way during their stay. This includes, where possible, supporting our Local Managers with any problems that might arise
  • Ensuring that all data on our systems is accurate and up-to-date for marketing purposes; this includes: assigning languages, selecting the correct source, checking communications preferences


What you’ll bring

  • Previous experience of working in the luxury travel industry (or in a different luxury sector), and dealing with high-end clients is a plus
  • You will have an excellent level of English and Ideally speak some Italian as well.
  • You’ll be able to demonstrate to us a genuine and collaborative working style using your strong problem-solving, influencing and negotiation skills to work with our teams and clients
  • You’ll need to show us that you can be adaptable and engage with and build rapport with clients from all over the world. For this, you’ll need to be a confident and articulate communicator with fantastic listening skills
  • You’ll need to demonstrate that you have excellent writing skills and be able to produce concise written responses to clients
  • You’ll be able to empathise with and prioritise customer needs in order to be able to deal effectively with their requests and any issues they may arise
  • You’ll need to show us that you are organised and detail-driven with a strong ability to retain and recall information
  • You’ll need to demonstrate a passion and a curiosity for all things Mediterranean
  • You’ll be flexible and be open to new and different ideas of working that will constantly improve both your and the team’s performance
  • You’ll be confident using the usual office IT (email, word processing, spreadsheets, web browsers etc.)
  • You should have a Bachelor’s degree and at least one year’s work experience


What we offer you

  • Competitive salary
  • Plenty of vacation time
  • Holidays
  • Paid sick days
  • Health insurance plan
  • Team outings
  • Training trips to London and our Mediterranean destinations.


How to apply

If you are excited by the opportunity of becoming part of The Thinking Traveller team, please apply for this role by sending your CV and covering letter, including responses to the questions below, to recruitment@thethinkingtraveller.com;

  • Why are you interested in The Thinking Traveller and the Villa Specialist role?
  • Where was the last place you traveled to in the Mediterranean?
  • What do you think the differences are between staying in a luxury hotel and staying in a luxury villa?
  • What do you like most about dealing with people?
  • What one skill makes you the most qualified for this position?


And finally……

The Thinking Traveller Inc. is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Offer of employment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with The Thinking Traveller Inc. (i.e. H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). 




 

Digital Marketing Specialist

Location: Brick Lane, London E1, UK
Start date: ASAP
Contract: Full-time

Reporting to the Head of Marketing and working with internal staff and our roster of agencies, your mission will be to create, execute and optimise our worldwide Digital Marketing strategy. Over half of our business comes from outside the UK, with our biggest growing markets are the USA, Australia and Europe, our digital strategy will seek to encourage and support growth in each market. 

You’ll manage all of our online paid promotion, SEO and CRO, working closely with the wider marketing team to support all activities. 

As the go-to person at The Thinking Traveller for our online marketing activities, you’ll have a great knowledge of all aspects of the digital marketing mix, from the numbers behind PPC through to how to optimise a page for SEO and conversion. 

You’ll always have an eye on new trends, platforms and tactics and continually be thinking about how we can use them to drive our digital campaigns forwards. 


Responsibilities

  • Together with our PPC agency, monitor and optimise performance
  • Ensure our PPC campaigns are effective worldwide with specific emphasis on our core markets in the US, Australia and Europe
  • Working with agencies, as required, create and own the SEO strategy for The Thinking Traveller 
  • Monitor SEO/SERP performance and conversions
  • Develop the content strategy to achieve our SEO goals
  • Implement an online programmatic display advertising strategy, linked to our target audiences
  • Understand and optimise how engagement and enquiries are driven through our social media channels and how we can use paid activity to leverage this.
  • Develop a paid social strategy in conjunction with the Social Media Specialist
  • Working with our Data Agency, develop retargeting plans to ensure that our key segments receive the right balance of advertising without being intrusive
  • Continual analysis of the conversion funnel
  • Develop a conversion rate optimisation plan 
  • Carry out weekly, monthly and ad-hoc reporting on all online channels. Identifying trends and areas to improve upon. 


You, your skills and experience

  • Experience of working across the whole online marketing mix
  • Demonstrable experience of successfully managing PPC campaigns
  • Proven ability to drive results through the use of SEO
  • Very experienced with Google Analytics
  • Experience using Adwords, Doubleclick and Google Tag Manager 
  • Expert at using Excel to analyse data 
  • Experience running CRO tests using VWO, Optimizely or Google Optimize
  • Experience with paid social and video promotion
  • Passion for travel
  • Excellent English, verbally and in writing
  • Creative minded and confident in presenting and pitching ideas.
  • Ability to work under your own steam as well as being a collaborative team player

If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick the majority of the above boxes, you should apply for this role by sending your CV, portfolio and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role. 





 

Role: UI/UX Designer

Location: Brick Lane, London E1, UK
Start date: ASAP
Contract: Full-time

Your mission will be to lead the design of our continually evolving website. Specifically, on the front-end look and feel, based on the company graphic profile and brand direction.

As our UI/UX Designer, your primary objective is to create the most effective and friction-less user experience possible. You’ll always have our clients in mind and research, collaborate and canvas opinion on challenges, before drawing on your experience of effective UX design to concept new website features to present to key stakeholders for approval. You will work with other developers, as well as the Marketing Team, and develop your designs, from wireframes to a product, for hand over to a Web Developer. You shall be utilising a knowledge of front-end languages, specifically CSS/SASS and, if possible, Vue.

You are expected to provide high-quality, well-structured, well-commented designs/code and communicate effectively with stakeholder counterparts, creative leads, and other members of the development team.

Our existing Development Team includes two very experienced Back-end .NET/C# Developers, a JavaScript Developer and a Junior Front-end Developer led by an experienced Head of Development with a full-stack development background.

Responsibilities

  • Understand our business, our products, our clients and our strategy as the background to working on the website UI and marketing requirements
  • Manage the front-end assets of the website project stack
  • Maintain a high level of consistency of modules, assets and UI interactions
  • Work efficiently building and maintaining reusable code and libraries
  • Develop new user-facing features
  • Utilise storyboarding and graphic pre-designs where appropriate (including wireframing)
    - Dependency Management, package managers, etc
  • Linting, compiling, minifying, etc. code
  • Build methodology, Grunt/Gulp/etc.
  • Implement new technologies and processes, keeping the stack as up to date and current as possible
  • Split testing of key functions and pages to understand the impact in performance
  • Research page/product/function performance using Google Analytics, heatmapping, user videos or other monitoring software
  • Participate in development ‘stand-up’ meetings with updates
  • Advising and ensuring technical feasibility of UI/UX designs
  • Collaborate with other team members and heads of departments
  • Assisting the development team in projects where frontend elements are needed and implementing back-end code into front facing elements
  • Assist staff with any training in design programs where needed

You, your skills and Experience

  • Thorough knowledge of Sass and CSS, experience with JS/Vue/jQuery a welcome bonus
  • Excellent understanding of UX and data driven UX design
  • Experience with the Adobe Suite and other graphic-editing tools
  • Competent in Visual Studio or other web development software
  • GIT or similar version management software
  • Proven experience of working on a project from concept to execution
  • Wireframing/concept designs
  • Experience in responsive website design
  • Flexibility to work on offline designs as required
  • Passion for design, UX and ideally travel
  • An interest in user experience, mobile, new technologies and learning new techniques
  • Excellent English, verbally and in writing
  • Confident in presenting and pitching ideas
  • An interest in user experience, mobile, new technologies and learning new techniques
  • Maturity to know when to fight for your ideas and when to let the opinions of others take the lead
  • A team player that has a collaborative working style, always working to a common goal of enhancing The Thinking Traveller user experience.

If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick the majority of the above boxes, you should apply for this role by sending your CV, portfolio and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role. 




 

Role: Experience Specialist

Location: Brick Lane, London E1, UK
Start date: ASAP

We are looking for a talented Italian speaking candidate to join our team based in Brick Lane.  As an Experience Specialist you will help our clients organise the details of their holiday once they have confirmed their booking, and enrich it by selling our “Think Experiences” to them.  

You should be self-assured, socially confident, open-minded, assertive, creative, curious, flexible and proactive. You should also be simpatico, warm, happy, open, humorous, helpful, charming and engaging. If these adjectives describe you, read on!

  • You will have an excellent level of Italian and English. 
  • It is likely that you will be a graduate and extensively travelled.
  • You will have a friendly and professional manner in person and over the phone.
  • You will be very organised, diplomatic and have great attention to detail
  • Experience with customer care of up-scale clients would be a plus.
  • We are extremely proud of our rock-solid reputation for service and customer care so you will need to be able to demonstrate a genuine, collaborative working style.
  • You may have some other unique qualities that will enrich The Thinking Traveller team... tell us what they are!

If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick all of the above boxes, you should apply for this role by sending your CV and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role. 




 

Role: Villa Specialist

Team: Sales Department
Location: Brick Lane, London E1, UK
Start date: We do not currently have any vacancies for this role, but please send in your CV so that we can consider you for future opportunities.  
Contract: Full-time, permanent

The Thinking Traveller is an award-winning luxury villa rental company with properties in the Mediterranean. Our villas are exclusively available through us, which means we are able to ensure the quality of each property, and in turn offer award-winning service to each and every one of our clients. We regularly visit our villas and destinations, which means we are able to offer superior product knowledge, understand our regions intimately and consistently go the extra mile. 

Our mission is simple, to hear our clients say “That was the best holiday we’ve ever had… we’ll be back”. 

Reporting to the Sales Manager, your role as a Villa Specialist will be to use your exceptional sales skills, product knowledge and experience to match clients to the villa which will best suit their needs and go the extra mile to ensure that their expectations are exceeded. 

You should be positive, assertive, creative, curious, flexible and proactive. You should also be charming and engaging in order to win over your clients and ensure that they book with you, and return to you for future holidays. If these adjectives describe you then read on!

  • Previous experience of working in sales within the luxury or travel industry is desirable 
  • Experience of working towards targets and a drive to exceed these is desirable
  • You should be able to demonstrate to us a genuine and collaborative selling style using your strong influencing and negotiation skills
  • You’ll need to show us that you can be adaptable and engage with and build rapport with clients from all over the world. For this you’ll need to be a confident and articulate communicator both with fantastic listening skills
  • You’ll need to demonstrate that you have excellent writing skills and be able to produce concise written responses to clients
  • You should be able to empathise with and prioritise customer needs in order to be able to deal effectively with their requests and any issues they may present 
  • You’ll need to show us that you are organised and detail minded with a good memory for retaining and recalling information
  • You’ll need to demonstrate a passion and curiosity for all things Mediterranean
  • You should be flexible and be open to new and different ideas of working that will constantly improve both your and the team’s performance
  • Experience of working with high end clients would be a plus

If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick all of the above boxes, you should apply for this role by sending your CV and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role. 



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