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Careers at The Thinking Traveller

BECOME A PART OF OUR MEDITERRANEAN FAMILY!

Background and Company History

The Thinking Traveller was founded in 2002 and is run by a team of 30 headed by Founding Directors Huw and Rossella Beaugié. It is an award-winning company which offers the finest, most desirable villas for private rental in Sicily, Puglia, the Ionian Islands, the Sporades Islands and Corsica.

The company has grown organically since its inception, and enjoys extremely high-levels of customer satisfaction and loyalty. We are proud to have been recognized as one of the best villa rental companies by readers of Condé Nast Traveller magazine since 2011.

For more information about The Thinking Traveller take a look at our who we are page.


We are recruiting for the following roles: 

Villa Specialist | based in London, UK 

Villa Specialist (Luxury Travel Consultant) | based in New York City, USA

Experience Specialist | based in London, UK



 

Role: Villa Specialist (German speaking) / Villa Specialist (one other European language)

Team: Sales Department
Location: Brick Lane, London E1, UK
Proposed start date: ASAP
Contract: Full-time, permanent

The Thinking Traveller is an award-winning luxury villa rental company with properties in the Mediterranean. Our villas are exclusively available through us, which means we are able to ensure the quality of each property, and in turn offer award-winning service to each and every one of our clients. We regularly visit our villas and destinations, which means we are able to offer superior product knowledge, understand our regions intimately and consistently go the extra mile. 

Our mission is simple, to hear our clients say “That was the best holiday we’ve ever had… we’ll be back”. 

Reporting to the Sales Manager, your role as a Villa Specialist will be to use your exceptional sales skills, product knowledge and experience to match clients to the villa which will best suit their needs and go the extra mile to ensure that their expectations are exceeded. 

You should be positive, assertive, creative, curious, flexible and proactive. You should also be charming and engaging in order to win over your clients and ensure that they book with you, and return to you for future holidays. If these adjectives describe you then read on!

  • Previous experience of working in sales within the luxury or travel industry is desirable 
  • Experience of working towards targets and a drive to exceed these is desirable
  • You should be able to demonstrate to us a genuine and collaborative selling style using your strong influencing and negotiation skills
  • You’ll need to show us that you can be adaptable and engage with and build rapport with clients from all over the world. For this you’ll need to be a confident and articulate communicator both with fantastic listening skills
  • You’ll need to demonstrate that you have excellent writing skills and be able to produce concise written responses to clients
  • You should be able to empathise with and prioritise customer needs in order to be able to deal effectively with their requests and any issues they may present 
  • You’ll need to show us that you are organised and detail minded with a good memory for retaining and recalling information
  • You’ll need to demonstrate a passion and curiosity for all things Mediterranean
  • You should be flexible and be open to new and different ideas of working that will constantly improve both your and the team’s performance
  • Experience of working with high end clients would be a plus

If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick all of the above boxes, you should apply for this role by sending your CV and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role. 




 

Role: Villa Specialist (Luxury Travel Consultant) 

Location: New York City, USA
Start date: ASAP
Contract: Full-time

Reporting to the Head of US Operations, your full-time role as a Villa Specialist (Luxury Travel Consultant) will be to develop exceptional product knowledge and experience to match clients to the villa which best suits their needs. By going the extra mile, you will ensure that their expectations are not only met but exceeded every time.


As a Villa Specialist (Luxury Travel Consultant), your responsibilities include but are not limited to;

  • Creating and nurturing relationships with new and established clients and ensuring that all interactions are in perfect harmony with our brand essence/brand document.
  • Ensuring that all relevant information about each booking/particular group is accurately and completely recorded on our systems so that there is smooth information flow between all our teams at The Thinking Traveller
  • Liaising with our Experience Specialists in London to check on information requested by clients regarding extras and Think Experiences and assisting them during busy periods by responding to client questions as and when necessary
  • Liaising with our Local Managers regarding specific requests the clients make before booking and helping them with any questions they might have about the booking in order to ensure they are able to assist the clients in the best possible way during their stay. This includes, where possible, supporting our Local Managers with any problems that might arise
  • Ensuring that all data on our systems is accurate and up-to-date for marketing purposes; this includes: assigning languages, selecting the correct source, checking communications preferences


What you’ll bring

  • Previous experience of working in the luxury travel industry (or in a different luxury sector), and dealing with high-end clients is a plus
  • You will have an excellent level of English and Ideally speak some Italian as well.
  • You’ll be able to demonstrate to us a genuine and collaborative working style using your strong problem-solving, influencing and negotiation skills to work with our teams and clients
  • You’ll need to show us that you can be adaptable and engage with and build rapport with clients from all over the world. For this, you’ll need to be a confident and articulate communicator with fantastic listening skills
  • You’ll need to demonstrate that you have excellent writing skills and be able to produce concise written responses to clients
  • You’ll be able to empathise with and prioritise customer needs in order to be able to deal effectively with their requests and any issues they may arise
  • You’ll need to show us that you are organised and detail-driven with a strong ability to retain and recall information
  • You’ll need to demonstrate a passion and a curiosity for all things Mediterranean
  • You’ll be flexible and be open to new and different ideas of working that will constantly improve both your and the team’s performance
  • You’ll be confident using the usual office IT (email, word processing, spreadsheets, web browsers etc.)
  • You should have a Bachelor’s degree and at least one year’s work experience


What we offer you

  • Competitive salary
  • Plenty of vacation time
  • Holidays
  • Paid sick days
  • Health insurance plan
  • Team outings
  • Training trips to London and our Mediterranean destinations.


How to apply

If you are excited by the opportunity of becoming part of The Thinking Traveller team, please apply for this role by sending your CV and covering letter, including responses to the questions below, to recruitment@thethinkingtraveller.com;

  • Why are you interested in The Thinking Traveller and the Villa Specialist role?
  • Where was the last place you traveled to in the Mediterranean?
  • What do you think the differences are between staying in a luxury hotel and staying in a luxury villa?
  • What do you like most about dealing with people?
  • What one skill makes you the most qualified for this position?


And finally……

The Thinking Traveller Inc. is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Offer of employment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with The Thinking Traveller Inc. (i.e. H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). 




 

Role: Experience Specialist

Location: Brick Lane, London E1, UK
Start date: We do not currently have any vacancies for this role, but please send in your CV so that we can consider you for future opportunities. 

We are looking for a talented Italian speaking candidate to join our team based in Brick Lane.  As an Experience Specialist you will help our clients organise the details of their holiday once they have confirmed their booking, and enrich it by selling our “Think Experiences” to them.  

You should be self-assured, socially confident, open-minded, assertive, creative, curious, flexible and proactive. You should also be simpatico, warm, happy, open, humorous, helpful, charming and engaging. If these adjectives describe you, read on!

  • You will have an excellent level of Italian and English. 
  • It is likely that you will be a graduate and extensively travelled.
  • You will have a friendly and professional manner in person and over the phone.
  • You will be very organised, diplomatic and have great attention to detail
  • Experience with customer care of up-scale clients would be a plus.
  • We are extremely proud of our rock-solid reputation for service and customer care so you will need to be able to demonstrate a genuine, collaborative working style.
  • You may have some other unique qualities that will enrich The Thinking Traveller team... tell us what they are!

If you are excited by the opportunity of becoming part of The Thinking Traveller team, and can tick all of the above boxes, you should apply for this role by sending your CV and covering letter to recruitment@thethinkingtraveller.com. Please read our Privacy Notice before applying for this role. 



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