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Service at Don Arcangelo all'Olmo

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What you can expect

Arrival at Don Arcangelo all’Olmo augurs well! The gracious owner and her discreet, efficient and ever-smiling staff are waiting to greet you and whisk you off to the panoramic garden terrace for some well-deserved refreshments.

As you take in your magical surroundings with a glass in hand, the staff delivers your luggage to your rooms and the kitchen and dining room, making preparations for your first memorable dinner.  Earlier in the day, the cook and the owner visited their trusted suppliers to source the evening’s ingredients, a daily ritual that ensures only the freshest and finest produce finds its way to your table.  Most of the dishes you will enjoy during your time at Don Arcangelo all’Olmo follow recipes that have been passed down through generations of the owner’s aristocratic family. You will not find them anywhere else and once you’ve tried them you may well abandon any plans to eat out.

At 7.30pm aperitifs are served on the sea-view terrace and then, as the gong for dinner sounds, you are invited to be seated. You may choose to dine al fresco under a canopy of scented jasmine, or in the warm, welcoming dining room. Your white-gloved, uniformed (but ever smiling) waiters bring you course after delicious course and ensure there is always a good supply of excellent local wine on the beautifully prepared table. After dinner, a stroll around the fragrant gardens and a nightcap under the stars prepares you for an excellent night’s sleep.


The staff

Don Arcangelo all’Olmo is a fully staffed villa with a team of cooks, maids, waiters and a gardener. Professional, discreet and with many years of experience, they offer an impeccable level of service that is at once efficient, welcoming and pampering.

The staff’s main duties are as follow:

  • • Daily maid service throughout the property
  • • Supervision of the perfect functioning of the villa, the swimming pool and other facilities
  • • Food shopping and preparation of all meals
  • • Waiter service at dinner
  • • Maintenance of the gardens (a gardener will usually come early morning)

Staff hours

The staff at Don Arcangelo all’Olmo are available from about 09.00 (for breakfast service) to around 22.00 (end of dinner service) with a 3-hour break in the afternoon (from about 14.30 to 17.30). Staff are available out of these hours on request and at an extra cost of €12 per hour per member of staff. Any extra staff hours will be added to the service bill, which is payable at check-out.


Dining at Don Arcangelo all’Olmo

The cooks at Don Arcangelo all’Olmo are always on hand to prepare delicious meals using only the very finest, locally sourced ingredients.


Meal options and pricing

A variety of meal options are possible, depending on how often you wish to eat at home. The pricing reflects the cost of ingredients, while the actual service of the cook is included in the rental price:

  • • Breakfast: €10 per person
  • • Lunch: €15 per person
  • • Dinner (including aperitif): €30 per person
  • • Picnic hampers for excursions: €13 per person per picnic (water and soft drinks included).


Reductions are available when you take two or more meals a day:

  • • Breakfast, lunch and dinner: €45 per person per day
  • • Breakfast and dinner: €38 per person per day 
  • • Breakfast and lunch: €25 per person per day


Children under 6 pay ½ price for all meals.


Meal times

Meals are generally served at the following times:

  • • Breakfast* between 9.00 and 10.30
  • • Lunch* at around 13.00
  • • Dinner at around 20.00 with aperitif from 19.30

Should you require different mealtimes, please inform your Pre-Departure Manager (or your concierge if you are already at the villa). Please note, however, that if your preferred breakfast and/or dinner times fall outside the staff’s 10-hour shift, the extra hours’ service, charged at €12 per hour per member of staff, will be added to the service bill.

*A buffet-style service is provided for breakfast and lunch.


Menus

Prior to your arrival you will be sent a variety of menu options for your reference and selection. These are just some of the dishes that can be prepared and the cooks take great pride in creating all manner of dishes based on fresh, seasonal ingredients and on your preferences. This also means that there may be variations to the menus depending on produce availability and seasonality.


Drinks

Water and soft drinks are included in the meal prices and a selection of alcoholic drinks is available from the villa's cellar.

Guests staying at Don Arcangelo all’Olmo may wish to place a wine order directly from their password-protected page on thethinkingtraveller.com. Simply log-on, choose from the extensive list of Planeta wines (including reds, whites, a rosé, a brut spumante and a dessert wine) and you will find your order waiting for you on arrival at the villa.


Your concierge

The Thinking Traveller’s concierge, Federica Musco, will be on hand to help with anything you might need during your stay at Don Arcangelo all’Olmo. Whether it’s restaurant recommendations and bookings, chauffeurs, in-villa masseuses, wine-tasting tours, boat trips or a helicopter ride over Mount Etna, there is little she cannot organise. Of course you can also organise many of these extras before you travel with the helpful support of your Pre-Departure Manager.


Other services

Daily maid service

Don Arcangelo all’Olmo’s team of maids will ensure that your bedrooms and bathrooms are made up and cleaned each day and that common areas throughout the property are spic and span.

On arrival you will find all the beds made up and each room supplied with two sets of bathroom towels. Pool towels are also made available. Bed linen and towels will be changed once per week (normally on Wednesdays). If you stay two or more weeks there will also be a change of linen on the middle Saturday too. Further changes of bed linen may be requested for an extra charge to cover laundry costs (please see below).


Extra services available

Bed linen and towels

Extra changes of linen and towels are available at the following cost:
€15 - change of sheets per room
€15 - change of bathroom and pool/beach towels per room


Laundry and ironing

A laundry and ironing service is available at Don Arcangelo all’Olmo at an extra cost of €12 per hour. A dry cleaning service is also available including pick up/delivery directly to the villa. Please ask the owner or the staff about cost and details.


Cooking classes

The owner of Don Arcangelo all’Olmo, Marina, is delighted to organise cooking classes for her guests. She will illustrate the historical origins of her family’s recipes and guide you through their preparation using fresh seasonal ingredients and locally grown produce. The result of the class will be a four-course dinner. The price is €100 per person, including ingredients, to be paid locally. Please note that we do not recommend cooking classes between June and August, due to the heat.


Wine tasting at Don Arcangelo all’Olmo

We will be happy to organize a wine-tasting on the day of arrival or during your stay. This is a great opportunity not only to sample some excellent Sicilian wines in the comfort of your home, but also to buy a few cases of your favourites for your stay. The sommelier charges €150 plus the cost of the bottles used in the tasting and anything you choose to buy.

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